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Added 1 min ago
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Store Team Lead
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Crocs, Inc.

Store Team Lead

Ottawa, ON, K2T 0K5, Canada

Pay: Salary or Pay Range: $15.00 - $17.50
Experience: 2-3 years of retail experience with a preference for candidates with prior store leadership roles
Posting language: English
Posted: Sep 28, 2026

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Original job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Team Leader at Crocs, you’re at the heart of crafting unforgettable experiences for our consumers. Whether you’re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you’ll be part of a crew that’s passionate and driven. In addition to delivering outstanding service, you’ll also tackle key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is business ready every day.

What You'll Do

Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You'll Bring to the Table

Must be 18 years or older
2-3 years of retail experience with a preference for candidates with prior store leadership roles
Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
Desire to succeed in a high growth, fast-paced retail environment

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Store Team Lead

Salary or Pay Range: $15.00 - $17.50

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, and many other additional voluntary benefits. This organization participates in E-Verify

Job Category: Retail

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More about this job

Responsibilities

The Store Team Lead is responsible for delivering exceptional customer experiences while managing daily store operations and team activities. They will lead by example on the sales floor, delegate tasks, and ensure compliance with company policies and visual standards.

Requirements

Candidates must be at least 18 years old and possess 2-3 years of retail experience, preferably in a leadership capacity. The role requires physical stamina to stand for long periods, lift merchandise, and maintain a flexible schedule including nights and weekends.

Skills

Retail management
Customer service
Team leadership
Merchandising
POS system management
Cash handling
Inventory control
Shortage prevention
Visual presentation
Sales goal achievement
Task delegation
Asset protection
Product knowledge
Communication
Problem solving

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
AD&D insurance
Short-term disability coverage
Long-term disability coverage
Paid time off
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Team Lead
Customer Experience
Merchandising
POS
Inventory Control
Asset Protection
Sales Goals
Team Culture
Brand Ambassador
Stockroom Operations
Visual Presentation
Shortage Prevention
Compliance
Leadership

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