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Added 13 mins ago
Senior Program Manager, Vendor and Scaled Operations
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Full-time
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Added 13 mins ago
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Added 1 hour ago
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Croesus

Delivery manager

Laval, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under management.

Croesus’s mission is to provide a superior experience to its clients, users, partners, and employees and to positively impact the community. With more than 200 employees in its Montréal, Toronto, and Geneva offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding employer.

Position

Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.

The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.

Customer Relationship Management
Serve as the primary point of contact for the client’s stakeholders.
Build and maintain relationships based on trust.
Provide proactive communication regarding project progress, risks, and challenges.
Prepare for and lead follow-up meetings and governance committee meetings.
Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.
Anticipate client concerns and propose action plans tailored to identified issues.
Collaboration with Account Managers

Delivery and Coordination

Coordinate delivery activities and deadlines.
Track commitments, priorities, and dependencies across teams.
Monitor project progress and resolve obstacles.
Track incidents, change requests, and validation activities.
Coordinate production rollouts and related activities.
Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.
Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments.
Promote proactive decision-making by providing stakeholders with a clear view of progress, risks, dependencies, and potential impacts on timelines.

Governance and Communication

Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders.
Document decisions, follow-ups, and action plans.
Maintain constant visibility into risks, dependencies, and priorities.
Facilitate decision-making and escalate issues when necessary.
Produce and maintain the performance metrics and dashboards necessary for governance.
Ensure consistent communication and alignment among stakeholders around common objectives.

Continuous Improvement

Identify opportunities to improve processes and ways of working.
Implement mechanisms that promote efficiency, quality, and predictability in delivery.
Contribute to the evolution of governance and delivery management practices.
Promote knowledge sharing and operational continuity.
Participate in defining and adopting practices that promote operational excellence and improve the customer experience.

Requirements

All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.

7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
Experience in a technology, software, SaaS, FinTech, or professional services environment.
Proven experience coordinating multiple stakeholders, teams, and priorities.
Experience managing environments with multiple dependencies and governance issues.
Influential leadership.
Excellent communication and collaboration skills.
Stakeholder management.
Proactive risk and dependency management.
Strong organizational and prioritization skills.
Ability to solve problems and motivate teams.
Rigorous follow-through and execution.
Ability to structure information and support decision-making.
Understanding of technological and operational environments.
Bilingual in French and English.

Why join Croesus ?

À la carte vacations
Annual salary + Corporate profit-sharing plan
Hybrid work, 2 days a week in office (Laval &Montreal offices)
Sports program
Gym available at our Laval head office
Telemedicine + group insurance (super useful for the family 😉 )
Group RRSP
Proximity to Montmorency & Mcgill metro
Ongoing training and development plan
Referral bonus
Indoor and outdoor parking & electric car recharging
Croesus boutique
Beautifully renovated and spacious office
Complimentary breakfast every morning
2X per month, Happy hours, prepared by our Croesus Life Partner

Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.

Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.

Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.

Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.

Apply About employer

More about this job

Responsibilities

Coordinate delivery activities, commitments, dependencies, risks, incidents, change requests, and production rollouts across internal teams and external partners. Serve as the primary client contact, maintain governance and communication, support account satisfaction and growth, and improve delivery processes and operational practices.

Requirements

Requires 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management, preferably in technology, software, SaaS, FinTech, or professional services. Candidates must be bilingual in French and English and demonstrate stakeholder leadership, communication, risk and dependency management, organization, problem-solving, and execution skills.

Skills

Stakeholder Management
Delivery Coordination
Project Tracking
Risk Management
Dependency Management
Governance
Client Communication
Influential Leadership
Cross-Functional Collaboration
Problem Solving
Prioritization
Decision Support
Process Improvement
Performance Metrics and Dashboards
Bilingual Communication

Benefits

Flexible Vacation
Corporate Profit-Sharing Plan
Hybrid Work
Sports Program
On-Site Gym
Telemedicine
Group Insurance
Ongoing Training and Development
Referral Bonus
Indoor and Outdoor Parking
Electric Vehicle Charging
Complimentary Breakfast
Employee Social Events

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Portfolio Management Systems
Portfolio Rebalancing
Application Programming Interfaces
Software
SaaS
FinTech
Professional Services
Delivery Management
Account Management
Stakeholder Management
Project Coordination
Governance
Risk Management
Dependency Management
Incident Management
Change Requests
Production Rollouts
Cross-Functional Teams
Performance Metrics
Dashboards
Process Improvement
Operational Excellence
French
English

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