Gestionnaire des livraisons client
- Laval, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Position
Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.
The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.
Customer Relationship Management
- Serve as the primary point of contact for the client’s stakeholders.
- Build and maintain relationships based on trust.
- Provide proactive communication regarding project progress, risks, and challenges.
- Prepare for and lead follow-up meetings and governance committee meetings.
- Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.
- Anticipate client concerns and propose action plans tailored to identified issues.
- Collaboration with Account Managers
Delivery and Coordination
- Coordinate delivery activities and deadlines.
- Track commitments, priorities, and dependencies across teams.
- Monitor project progress and resolve obstacles.
- Track incidents, change requests, and validation activities.
- Coordinate production rollouts and related activities.
- Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.
- Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
- Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments.
- Promote proactive decision-making by providing stakeholders with a clear view of progress, risks, dependencies, and potential impacts on timelines.
Governance and Communication
- Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders.
- Document decisions, follow-ups, and action plans.
- Maintain constant visibility into risks, dependencies, and priorities.
- Facilitate decision-making and escalate issues when necessary.
- Produce and maintain the performance metrics and dashboards necessary for governance.
- Ensure consistent communication and alignment among stakeholders around common objectives.
Continuous Improvement
- Identify opportunities to improve processes and ways of working.
- Implement mechanisms that promote efficiency, quality, and predictability in delivery.
- Contribute to the evolution of governance and delivery management practices.
- Promote knowledge sharing and operational continuity.
- Participate in defining and adopting practices that promote operational excellence and improve the customer experience.
Requirements
All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.
- 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
- Experience in a technology, software, SaaS, FinTech, or professional services environment.
- Proven experience coordinating multiple stakeholders, teams, and priorities.
- Experience managing environments with multiple dependencies and governance issues.
- Influential leadership.
- Excellent communication and collaboration skills.
- Stakeholder management.
- Proactive risk and dependency management.
- Strong organizational and prioritization skills.
- Ability to solve problems and motivate teams.
- Rigorous follow-through and execution.
- Ability to structure information and support decision-making.
- Understanding of technological and operational environments.
- Bilingual in French and English.
Why join Croesus ?
- À la carte vacations
- Annual salary + Corporate profit-sharing plan
- Hybrid work, 2 days a week in office (Laval &Montreal offices)
- Sports program
- Gym available at our Laval head office
- Telemedicine + group insurance (super useful for the family 😉 )
- Group RRSP
- Proximity to Montmorency & Mcgill metro
- Ongoing training and development plan
- Referral bonus
- Indoor and outdoor parking & electric car recharging
- Croesus boutique
- Beautifully renovated and spacious office
- Complimentary breakfast every morning
Read the full bilingual original
Croesus fournit des solutions de gestion de patrimoine innovantes, performantes et sécuritaires, dont des systèmes de gestion de portefeuille, des outils de rééquilibrage de portefeuille et des interfaces de programmation d'applications (API). Ces solutions permettent aux professionnels de la gestion de patrimoine d'accroître leur productivité, d'enrichir leurs relations client, de prendre des décisions éclairées et d'optimiser la gestion de leurs actifs sous gestion. La mission de Croesus est d'offrir une expérience supérieure à ses clients, utilisateurs, partenaires et employés, et d'avoir un impact positif dans la communauté.
Avec plus de 200 employés dans ses bureaux de Montréal, Toronto et Genève, Croesus a remporté plusieurs prix de l'industrie à titre de fournisseur de solutions de grande qualité et d'employeur de choix.
Position
Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.
The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.
Customer Relationship Management
All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.
Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.
Ce défi vous intéresse ? Pensez-vous posséder les qualités et l’expertise requises pour ce poste ? Veuillez soumettre votre candidature dès aujourd’hui.
Bien que toutes les candidatures soient examinées avec soin, nous ne contacterons que les personnes retenues. Nous vous remercions de l’intérêt que vous portez à Croesus.
Avec plus de 200 employés dans ses bureaux de Montréal, Toronto et Genève, Croesus a remporté plusieurs prix de l'industrie à titre de fournisseur de solutions de grande qualité et d'employeur de choix.
Position
Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.
The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.
Customer Relationship Management
- Serve as the primary point of contact for the client’s stakeholders.
- Build and maintain relationships based on trust.
- Provide proactive communication regarding project progress, risks, and challenges.
- Prepare for and lead follow-up meetings and governance committee meetings.
- Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.
- Anticipate client concerns and propose action plans tailored to identified issues.
- Collaboration with Account Managers
- Coordinate delivery activities and deadlines.
- Track commitments, priorities, and dependencies across teams.
- Monitor project progress and resolve obstacles.
- Track incidents, change requests, and validation activities.
- Coordinate production rollouts and related activities.
- Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.
- Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
- Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments.
- Promote proactive decision-making by providing stakeholders with a clear view of progress, risks, dependencies, and potential impacts on timelines.
- Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders.
- Document decisions, follow-ups, and action plans.
- Maintain constant visibility into risks, dependencies, and priorities.
- Facilitate decision-making and escalate issues when necessary.
- Produce and maintain the performance metrics and dashboards necessary for governance.
- Ensure consistent communication and alignment among stakeholders around common objectives.
- Identify opportunities to improve processes and ways of working.
- Implement mechanisms that promote efficiency, quality, and predictability in delivery.
- Contribute to the evolution of governance and delivery management practices.
- Promote knowledge sharing and operational continuity.
- Participate in defining and adopting practices that promote operational excellence and improve the customer experience.
All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.
- 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
- Experience in a technology, software, SaaS, FinTech, or professional services environment.
- Proven experience coordinating multiple stakeholders, teams, and priorities.
- Experience managing environments with multiple dependencies and governance issues.
- Influential leadership.
- Excellent communication and collaboration skills.
- Stakeholder management.
- Proactive risk and dependency management.
- Strong organizational and prioritization skills.
- Ability to solve problems and motivate teams.
- Rigorous follow-through and execution.
- Ability to structure information and support decision-making.
- Understanding of technological and operational environments.
- Bilingual in French and English.
- À la carte vacations
- Annual salary + Corporate profit-sharing plan
- Hybrid work, 2 days a week in office (Laval &Montreal offices)
- Sports program
- Gym available at our Laval head office
- Telemedicine + group insurance (super useful for the family 😉 )
- Group RRSP
- Proximity to Montmorency & Mcgill metro
- Ongoing training and development plan
- Referral bonus
- Indoor and outdoor parking & electric car recharging
- Croesus boutique
- Beautifully renovated and spacious office
- Complimentary breakfast every morning
- 2X per month, Happy hours, prepared by our Croesus Life Partner
Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.
Ce défi vous intéresse ? Pensez-vous posséder les qualités et l’expertise requises pour ce poste ? Veuillez soumettre votre candidature dès aujourd’hui.
Bien que toutes les candidatures soient examinées avec soin, nous ne contacterons que les personnes retenues. Nous vous remercions de l’intérêt que vous portez à Croesus.
More about this job
Responsibilities
Coordinate delivery activities, deadlines, dependencies, incidents, change requests, and production rollouts across internal teams and external partners. Manage client relationships and governance, communicate progress and risks, support decision-making, and improve delivery processes and customer experience.
Requirements
Requires 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management, preferably in technology, software, SaaS, FinTech, or professional services. Candidates must be bilingual in French and English and demonstrate strong stakeholder coordination, communication, risk management, organization, and problem-solving skills.
Skills
- Delivery Coordination
- Stakeholder Management
- Risk Management
- Dependency Management
- Project Governance
- Communication
- Cross-Functional Collaboration
- Prioritization
- Problem-Solving
- Influential Leadership
- Decision Support
- Process Improvement
- Performance Metrics and Dashboards
- Operational Excellence
- French and English Bilingualism
Benefits
- Flexible Vacation
- Corporate Profit-Sharing Plan
- Hybrid Work
- Sports Program
- On-Site Gym
- Telemedicine
- Group Insurance
- Group RRSP
- Ongoing Training and Development
- Referral Bonus
- Indoor and Outdoor Parking
- Electric Vehicle Charging
- Employee Boutique
- Complimentary Breakfast
- Social Events
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Customer Service & Support
- Software
- Finance & Accounting
Keywords
- Wealth Management
- Portfolio Management Systems
- Portfolio Rebalancing
- Application Programming Interfaces
- Software
- SaaS
- FinTech
- Professional Services
- Delivery Management
- Account Management
- Project Coordination
- Stakeholder Management
- Governance
- Risk Management
- Dependency Management
- Incident Management
- Change Requests
- Production Rollouts
- Quality Assurance
- Operations
- Performance Metrics
- Dashboards
- Process Improvement
- Operational Excellence
- Customer Experience
- French
- English