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Crossroads C&I

Customer Service Representative

AB, Canada
Edmonton, AB, Canada

$45,500.00 - $84,000.00 · Full-time

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Job details

Pay: $45,500.00 - $84,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1- 2 years of experience in a customer service role.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Your Future With Crossroads C&I

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

Ability to maintain a positive rapport with customers, providing world-class service.
Exemplary customer service skills, analytics and problem- solving skills.
Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
Any other duty, task, or responsibilities as assigned.

Your Qualifications

Minimum of 18 years of age.
1- 2 years of experience in a customer service role.
Ability to perform basic math calculations.
Personable, enthusiastic and engaging personality.
Excellent communication skills, both verbal and written.

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position may involve lifting up to 23 kg, depending on the specific job duties.

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

Competitive Compensation
Medical, Dental Life & Disability Insurance
RSP/DPSP Matching Program
Paid Holiday and Vacation
Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
Employee Referral Bonus
Length of Service Award

Compensation Range

$45,500.00 - $84,000.00

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

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More about this job

Responsibilities

Serve as the branch's primary customer contact by providing order support, product information, and positive, professional service. Coordinate with sales, production, credit, and delivery teams to support order fulfillment, process dealer orders and requests, and complete other assigned duties.

Requirements

Applicants must be at least 18 years old and have 1–2 years of customer service experience. They should have basic math ability, strong verbal and written communication, a personable and engaging manner, and the physical ability to perform the listed standing, repetitive-motion, and lifting tasks.

Skills

Customer Service
Order Support
Product Information
Problem-Solving
Analytical Skills
Computer Skills
Order Processing
Basic Math
Verbal Communication
Written Communication
Teamwork
Professionalism
Hand-Eye Coordination

Benefits

Competitive Compensation
Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
RSP/DPSP Matching Program
Paid Holidays
Paid Vacation
Employee Assistance Program
Employee Referral Bonus
Length of Service Award

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Support
Product Information
Order Fulfillment
Dealer Orders
Order Processing
Customer Rapport
Problem-Solving
Analytical Skills
Computer Skills
Basic Math
Outside Sales
Inside Sales
Production
Credit
Delivery
Building Materials
Insulation
Energy Efficiency
Wholesale Distribution
Physical Strength
Hand-Eye Coordination

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