Service Manager - Crown Acura

Crown Auto Group is a Winnipeg-based, family-owned automotive group and one of Canada’s Best Managed Companies. We are committed to building strong relationships, supporting our employees, and making car ownership easy for our customers.

We are looking for a Service Manager to lead the team at Crown Acura. This is an established operation with a loyal, long-standing customer base and an excellent opportunity for a hands-on leader to make a visible impact.

The successful candidate will develop the team, continuously improve shop performance, and ensure the customer experience is front and center always.

What We Offer

• Industry-leading dental, extended health, and vision coverage
• Long-term disability and life insurance
• Fitness membership discount
• Supportive, team-focused work environment
• Opportunities for career growth and development

Responsibilities

• Lead the daily operations and be responsible for the financial performance of the service department.
• Deliver a premium customer experience that builds trust, loyalty, and retention.
• Respond to customer concerns promptly, professionally, and with appropriate follow-through.
• Coach, develop, and hold service advisors and technicians accountable for results and fixing right the first time
• Establish clear operating standards and processes and build a collaborative, performance-focused team.
• Ensure diagnostic accuracy and repair quality to reduce comebacks and ensure vehicles are fixed right the first time.
• Manage staffing, scheduling, appointment capacity, technician workload and productivity, and shop workflow, working closely with Parts to minimize delays and keep customers informed.
• Measure and monitor departmental performance against key performance indicators and goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Ensure compliance with company policies, manufacturer standards, and health and safety requirements.

Qualifications:

• A minimum of five years of automotive dealership service experience.
• Three to five years of automotive management or leadership experience
• Previous Service Manager experience is preferred.
• A proven ability to lead, coach, and hold an automotive service team accountable.
• A customer-first approach and excellent customer service and communication skills
• Strong knowledge of service operations, workflow, repair quality, and financial performance.
• Strong organizational, problem-solving, and decision-making abilities 
• Experience with CDK, Reynolds & Reynolds, or similar dealership management software is an asset.
• A valid driver’s licence.
• Alignment with Crown Auto Group’s CARMA values: Collaborative, Accountable, Relationship-focused, Motivated, and Attitude.

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.