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Added 24 days ago
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DCE 4LS Customer Support Engineer
Nokia
Ottawa, ON
- Full-time
Join the Nokia 1830 PSS DCE 4LS Customer Support team. As a DCE 4LS Customer Support Engineer you will provide primary Global R&D level support for customer problems, encompassing…
Added 24 days ago
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Site Reliability Engineer
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
The Site Reliability Engineer (SRE) plays a key role in ensuring that production applications, infrastructure, and internal services remain reliable, performant, and scalable. As a core…
Added 24 days ago
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Support Engineer
Viva Tech Solutions
Calgary, AB
- Contract
Incident Management -Create and manage necessary process involving incidents
Added 24 days ago
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Senior Quality Assurance Specialist
Siemens Healthineers
Ottawa, ON · YOW B
- Full-time
Experience with QMS processes, including nonconformance, deviation, risk management, document control, training, and change control.
Added 24 days ago
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Manager, Asset Management & Technical Standards
Hydro Ottawa
Ottawa, ON
- Full-time
…standards, and balancing system design safety and Protection & Control philosophies with long-term asset lifecycle analysis. A core responsibility of this role is delivering strategic…
Added 24 days ago
Chemical Engineer
Umicore
Markham, ON
Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and…
Added 24 days ago
GM
Mechanical Engineer Paint
General Motors
Oshawa, ON
- Full-time
In the role pf Mechanical Manufacturing Engineer, you will get the chance to procure, manage, install and validate capital and operating projects that range from process design improvements…
Added 24 days ago
Manager, Nuclear Engineering & Technology
ATS Automation
Cambridge, ON
Provide subject matter expertise within agreed-upon timeframes to Sales and Applications in the quotation process.
Added 24 days ago
Principal, Municipal Engineering
WF Group Inc.
Kitchener, ON
Advise on the development of new methods and recommend practical applications of these methods within your domain.
Added 24 days ago
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Manager of Aero, Acoustics and Fluids
MDS Aero Support Corporation
Ottawa, ON
- Full-time
…worldwide. Specializing in aviation, industrial, and marine applications, MDS delivers fully tailored gas turbine engine test facilities - establishing itself as a trusted partner in more…
Added 24 days ago
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Product Support Specialist
Weidmuller Ltd
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications.
Added 24 days ago
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Application Support Engineer, Canada, OEX
Crypto.com
Canada
- Full-time
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards,…
Added 24 days ago
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Controls Engineer (Honeywell Experion, Emerson DeltaV, Allen-Bradley PLC)
DEG engineering Inc
Calgary, AB
- Full-time
Role Description The Controls Engineer will design, configure, program, and commission control systems based on Honeywell Experion, Emerson DeltaV, and Allen-Bradley PLC platforms for…
Added 24 days ago
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Senior Software Engineer – Python & AWS (100% Remote)
Recrute Action
ON · North York, Toronto, Kitchener, Ontario
- Contract
…support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria…
Added 24 days ago
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Senior Electrical Design Engineer - CAN-1071
PBX Engineering
Calgary, AB
- $124,800 to $166,400 CAD / year
- Full-time
PBX is looking for a qualified Senior Electrical Design Engineer to work with the Municipal Utilities team and other engineers in delivering projects in Alberta.
Added 24 days ago
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Senior Delivery Manager
EPAM Systems
Canada
- Full-time
…create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use…
Added 24 days ago
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Staff Al Engineer, AI Governance Platform
RBC
Toronto, ON
- Full-time
This is a hands-on Staff Engineer role where you'll implement production-grade React applications that serve as the human interface to RBC's AI governance plane. You'll work under the…
Added 24 days ago
RS
Continuous Improvement Consultant
Ryder System, Inc.
Cornwall, ON
- Full-time
Knowledge of Warehouse Management operations, data analytics, Industrial Engineering, warehouse types (ambient, temp control), warehouse layout/ design and Lean methods. Knowledge of…
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Winnipeg, MB
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Thunder Bay, ON
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Timmins, ON
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Added 24 days ago
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Senior/Staff Software Engineer (Back-End), Inference
Cohere
Remote, Canada
- Full-time
- Remote
This role is for a highly experienced Back-End Software Engineer who wants to work on core systems that shape how the platform (Model Vault) operates. You will help define the architecture…
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Vancouver, BC
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Vancouver, BC
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Added 24 days ago
WI
Project Manager/Project Engineer
WSP in Canada
Saskatoon, SK
- Full-time
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Crypto.com

Application Support Engineer, Canada, OEX

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of production support experience preferably within the Banking or Financial Service industry
Posting language: English
Posted: Oct 14, 2026

Original job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Responsibilities

Primary responsibility includes but not limited to,
User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity
Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations
Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation
Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users

Required Skills

2+ years of production support experience preferably within the Banking or Financial Service industry
Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities
Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities
Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred
Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner
Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain
Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines
Self-starter and able to quickly pickup new concepts, business areas and technologies
Open to shift work and weekend support

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

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More about this job

Responsibilities

Provide L2/L3 production support for cryptocurrency trading systems, including user and API support, incident resolution, and ownership of production issues. Manage releases, audits, business continuity exercises, monitoring, documentation, and process improvements to maintain system stability and service quality.

Requirements

Requires at least two years of production support experience, preferably in banking or financial services, and experience supporting trading systems and FIX protocol and APIs. Candidates should have Linux/UNIX, SQL, scripting, monitoring, and troubleshooting skills, strong communication abilities, and be available for shift and weekend support.

Skills

Production Support
Application Support
API Support
FIX Protocol
Incident Management
Linux
UNIX
SQL
Bash
Python
Java
Cloud Technology
DevOps
Monitoring Tools
ITIL
Trading Systems

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
L2/L3 Support
Cryptocurrency Trading
Exchange Platform
Risk Management System
Back Office
Market Data
API Support
FIX Protocol
Incident Management
ITIL
Service-Level Agreements
Business Continuity Planning
UNIX
Linux
Java
SQL
Bash
Python
Cloud Technology
DevOps
Grafana
Prometheus
Control-M
ITRS Geneos
Dynatrace
Order Management System
Execution Management System
Equities

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