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CSA Group

Labour Relations / Human Resources Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5-7 years of related Human Resources experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Human Resources Manager is responsible for managing, developing and implementing all HR programs, including employee relations, performance management, compensation and benefits, disability management, acquisitions, training and development, succession planning and change management, to ensure that all initiatives are supporting the region’s business strategies in their assigned areas, with minimal supervision. The HR Manager participates on leadership teams for their office(s) and is responsible for promoting, communicating, coaching and implementing HR initiatives and providing input in their development as required.

Principal Duties & Responsibilities:

Contributes to and supports in the business strategy by providing sound HR leadership coaching and advice in order to identify, prioritize, and build organizational capabilities, behaviors, structures, and HR processes which reflect current laws and compliance, corporate values and objectives, regional culture, work environment and employee needs

Act as an advocate of change to improve employee engagement by; delivering tailored HR solutions in the areas of employee relations, compensation and benefits, training and development and performance management. May reach out to the RHRBP or Corporate HR to obtain input and guidance, as required
Works with Managers in the development and administration of regional HR policies and practices, and provides guidance and coaching to build strong business relationships with local management and established credibility with employees.
Review and benchmark the internal and external environment to improve the HR policies and initiatives and enhance overall business performance
Acts in the capacity of an independent confidential resource for employees and managers on a wide variety of issues in support of an effective and positive work environment, by responding to manager and employee questions and concerns in a timely fashion, identify any patterns or trends in the issues presented, and develop potential solutions for long term resolution.
Participates in dispute mediation and collaborates with Managers on the appropriate actions. Provides guidance on issues, which include conflict resolution, roles and relationships, performance, and training. May obtain input and guidance as required from the RHRBP.
Works on developing leadership skills of local managers and provides guidance on how to manage/deal with issues and/or challenges.
Develop and promote feedback mechanisms for employees to influence the continuous improvement of HR services and processes
Maintain close contact with the cross functional Corporate HR team to work in synchronization with the other business units
Accountability for managing and collaborating with the Corporate Total Rewards Team and HR colleagues to coordinating processes and emerging issues in the following areas: Total Rewards, Payroll, Performance Management; Employee and Leadership Development; Employee Engagement; Organizational Development; Change Management, Recruitment; Talent Management; On-boarding and Orientation; Succession Planning; Diversity and Employee Relations.
Maintains detailed confidential personnel records for the office(s) and ensures all records are accurately updated in a timely matter.
Understands the business mission, challenges and strategic initiatives in order to influence and drive the business’ agenda for their assigned office(s).
Takes part in organization design/succession planning discussion/ process with the local leadership teams to ensure alignment with overall business strategy.
Responsible for working with Talent Management team and the Regional HRBP to proactively recruit in alignment with the talent acquisition strategy and designated metrics; participates and may facilitate in the recruitment process by interviewing for management levels, and above.
Manages employment contracts and ensures corporate and legislative guidelines are met.
Provides support in the use of HR systems, tools and processes.
Works with Regional HRBP to ensure HR services and support is delivered to their locations in a consistent manner.
Communicates with Regional HRBP to ensure that issues and concerns are raised and addressed in a proactive manner.
Lead and support collective bargaining and labour negotiations
Manage grievances and related dispute-resolution processes
Interpret and administer collective agreements
Partner with leaders on employee relations, performance management, attendance, and workplace matters
Coach and advise managers on labour-relations practices and employee issues
Develop and maintain productive relationships with union representatives

Preferred Education & Experience:

Post Secondary Degree or Certificate from an accredited University/College

Human Resources Designation (CHRP; SHRM; etc)

Sound knowledge of employment legislation and regulations

Minimum of 5-7 years of related Human Resources experience

Demonstrated standard level proficiency in MS Office, Outlook, Excel, PowerPoint, internet/intranet applications and preferably HRIS familiarity

Ability to build strong business insights and apply that learning when making recommendations

Excellent written and verbal communication

Solid consulting and analytical skills; focused on results, skilled at building strong professional relationships at all organizational levels

Demonstrated competencies in several aspects of HR Management, (i.e. succession planning, performance management; total rewards; labour relations; coaching)

Strong oral, written communication skills in English, second language preferred

Ability to work with a wide variety of personalities in varying situations

Proven ability to handle confidential and contentious issues

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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More about this job

Responsibilities

The Human Resources Manager is responsible for managing and implementing HR programs including employee relations, performance management, and labour negotiations. They act as a strategic partner to local leadership to drive business objectives and ensure compliance with employment legislation.

Requirements

Candidates must have a post-secondary degree or certificate and a relevant HR designation. A minimum of 5-7 years of experience in human resources with specific expertise in labour relations and employment law is required.

Skills

Labour relations
Human resources management
Performance management
Collective bargaining
Grievance management
Dispute resolution
Employee relations
Change management
Succession planning
Talent acquisition
Compensation and benefits
Coaching
Employment legislation
HRIS
Analytical skills
Communication

Visa sponsorship

Not detected in the job text

Keywords

Labour Relations
Human Resources
Performance Management
Collective Bargaining
Grievance Management
Dispute Resolution
Employee Engagement
Change Management
Succession Planning
Talent Acquisition
Compensation
Benefits
Employment Legislation
HRIS
Leadership Coaching
Organizational Development
On-boarding
Diversity
Equity
Inclusion
CHRP
SHRM
MS Office
Strategic Planning
Conflict Resolution
Personnel Records
Business Strategy
Compliance
Recruitment
Talent Management

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