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Added 15 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 15 mins ago
Senior Quality Assurance Analyst
Mariner
NS
This role involves close collaboration with the existing QA Test Lead and Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous…
Added 15 mins ago
Senior Quality Assurance Analyst
Mariner
Halifax, NS
This role involves close collaboration with the existing QA Test Lead and Agile delivery team, contributing to test planning, execution, automation, defect management, and continuous…
Added 15 mins ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a Technical Lead - Microsoft Business Central to support our Member IT Services team.
Added 15 mins ago
Member IT Services - Integration Technical Lead
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
The Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365,…
Added 15 mins ago
H
Health Educator Staff
HealthCareersInSask.ca
Assiniboia, SK
- Full-time
Ability to lead, mentor, and support staff in a collaborative team environment
Added 15 mins ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
…digital enablement. Our innovative solutions streamline care delivery, integrate healthcare systems, and improve patient…
Added 15 mins ago
A
Architecte solutions
Akkodis
Toronto, ON
- $160,000 to $190,000 CAD / year
- Full-time
…ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of…
Added 15 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
…pipeline from scratch - expect 20-30% of your time on proactive lead…
Added 15 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
…pipeline from scratch - expect 20-30% of your time on proactive lead…
Added 15 mins ago
VB
Senior Project Manager
Vaco by Highspring
Winnipeg, MB
- $80 to $100 CAD / hour
- Contract
Lead project delivery and manage service providers, contractors, consultants, and project teams.
Added 15 mins ago
CI
LMS transformation Change Management -- KUMDC6055257
Compunnel Inc.
Toronto, ON
- Contract
Delivery of governance, reporting, and change management outcomes
Added 15 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead People. Build Relationships. Shape the Future of Member Banking.
Added 15 mins ago
UG
26AE08 - Capital Renewal Project Lead - Guelph Board Office
Upper Grand District School Board
Guelph, ON
- Full-time
CAREER OPPORTUNITY: CAPITAL RENEWAL PROJECT LEAD
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 15 mins ago
2I
Sr. S4/HANA Basis Consultant
2iSolutions Inc.
Oshawa, ON
- Full-time
…controls, and support audit-ready processes while enabling delivery teams during implementations and releases. The Senior S/4HANA BASIS Consultant is responsible for the technical…
Added 15 mins ago
DN
Director, Business Development & Capture
Des Nedhe Group Defence
Ottawa, ON
- Full-time
…Des Nedhe Group, is a leading Indigenous-led developer and delivery partner in Canada's defence and security sector. We advance a complex portfolio of some of Canada's largest defence and…
Added 15 mins ago
IM
MEP Project Manager
Iron Maple
NS · Nova Scotia, Canada
- Full-time
…construction team in Halifax. You will assist the MEP Project Lead on model driven projects, where site execution follows the BIM model and any site modification is made in the model. You…
Added 15 mins ago
MM
Integration Technical Lead
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365,…
Added 30 mins ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
You lead a team of Marketing Coordinators who execute on the deliverables you direct. Their people development and management sits with the People & Culture Manager; your responsibility is…
Added 30 mins ago
JI
Dispatch Manager
J.D. Irving, Limited
Concord, ON
- Full-time
…Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team while ensuring exceptional service, operational efficiency, and safe, compliant…
Added 30 mins ago
CL
Gestionnaire, ingénierie de conception matérielle / Manager, Hardware Design Engineering
CM Labs
Montreal, QC
- Full-time
Added 30 mins ago
PI
Manager, Leadership Programs
Proximity Institute
Toronto, ON
- Full-time
The Manager, Leadership Programs is an integral member of a small, high-performing team responsible for the design, delivery and continuous improvement of leadership development programs…
Added 30 mins ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The incumbent will act as a key product lead across strategy execution, product configuration, customer migration, campaign delivery, risk and regulatory readiness, and ongoing portfolio…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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