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M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Manager, Facilities Management II
Added 5 mins ago
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Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
Lead readiness assessments for First Energization and First Feeder Energization. Support the Project Manager with assessments for Substantial Completion and Commercial Operation Date (COD).
Added 5 mins ago
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Programmatic Specialist
Fathom Talent Group
Toronto, ON
- Full-time
o Manage campaign budgets, pacing, and delivery across channels.
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Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 5 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
Transformative delivery. Partner with business, IT and Digital Enablement teams to identify and execute opportunities, align with enterprise architecture and measure service and operational…
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OM
Chef de projet et opérations clients
Omnicom Media
Montreal, QC
- Full-time
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Senior HSE Coordinator - Services
Graham
Cold Lake, AB
- Full-time
…supporting the Services Division. Reporting to Senior Regional HSE Manager, the Senior HSE Coordinator plays a key role in supporting the safe and compliant delivery of projects through HSE…
Added 5 mins ago
OM
Senior Manager, Growth
Omnicom Media
Toronto, ON
- Full-time
Omnicom Media Canada is looking for a Senior Manager, Growth to help bring our most important growth initiatives to life through exceptional project management, coordination and execution.
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Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
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Supervisor, Strategy (Contract)
OMD
Vancouver, BC
- Full-time
We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people…
Added 5 mins ago
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Project Manager – Software Implementation
Project Execution Group Inc
Calgary, AB
- Full-time
The Project Manager is responsible for the day-to-day management, coordination, monitoring, and reporting of software implementation projects. This includes management of project scope,…
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Planning Supervisor
PHD
Toronto, ON
- Full-time
We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people…
Added 5 mins ago
CF
Nurse Team Lead - Concurrent Youth Unit
Centre for Addiction and Mental Health (CAMH)
Toronto, ON
- Full-time
Reporting to the Senior Manager of CYFS and working collaboratively with the Child Youth & Emerging Adult Program (CYEAP) practice leadership group, the full-time, temporary (until May 7,…
Added 6 mins ago
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Sr. Safety Advisor (6 Months)
Civeo
AB · AB, Canada
- Full-time
Reporting to the Safety Manager, this role is responsible for developing and presenting comprehensive overviews of positions within the general operations of Civeo’s business units, with a…
Added 6 mins ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
…currently have a permanent fulltime opportunity for a Project Manager. This is a hybrid opportunity that can be based out of our offices in Mississauga, ON or Montreal,…
Added 6 mins ago
Specialist, Business Development
Miller Thomson
Toronto, ON
…strategy into execution. Reporting to the Business Development Manager, Disputes Group, you'll work with the national Markets team on events, client outreach programs, thought leadership,…
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Project Coordinator, Northern Corridors Bloor Lansdowne
Metrolinx
Toronto, ON
- Full-time
The Capital Project Delivery Group is hiring a Project Coordinator for its Northern Corridors Bloor Lansdowne project. Under the guidance of the Manager, Project Delivery you will organize,…
Added 6 mins ago
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General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Build and lead the local leadership team; developing capabilities and capacity to support the immediate and future business. Set goals for leadership team and enable delivery.
Added 6 mins ago
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Keyholder
Pet Valu
Vancouver, BC
- Part-time
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Added 6 mins ago
IT
Project Operations Manager (Construction)
InTandem Talent
Remote, Canada
- Full-time
- Remote
Gateway Group is hiring a Project Operations Manager to own the project side of delivery: schedules, budgets, trade awarding, purchase orders, change orders, and client handoffs. Reporting…
Added 6 mins ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Reporting to the Senior Manager, Finance & Operations, the Central Administration Supervisor is a unionized working supervisor responsible for overseeing the day-to-day operation of the…
Added 20 mins ago
BO
Senior Program Leader
BGC Okanagan
Vernon, BC
- Part-time
…BC. In this leadership role, you will oversee the day-to-day delivery of the program while supervising, mentoring, and supporting staff and children. You will help create a safe, inclusive,…
Added 20 mins ago
GO
Manager, Strategic Asset Management
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…community-centered accountability will guide the strategic planning and delivery of NHC’s maintenance and capital programs across Nunavut’s 25 communities. You will oversee approximately…
Added 20 mins ago
OC
Liquor Store Associate - PT (Willow Park)
Otter Co-op
Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Reporting to the Liquor Store Manager, responsibilities for this position include the following:
Added 21 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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