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Added 14 mins ago
CE
Market Leader / Chef de Marché - Alberta and Saskatchewan / Alberta et Saskatchewan
Carrier Enterprise Canada
SK · Saskatchewan, Canada
- Full-time
Lead Account Executive team performance through strategic direction, establishing comprehensive sales objectives and margin growth targets across assigned market territory.
Added 14 mins ago
OP
Senior Manager, Leadership and Awards
Ontario Provincial Police
Orillia, ON
- $110,638 to $155,942 CAD / year
- Full-time
Lead with influence. Navigate change. Shape the future of leadership.
Added 14 mins ago
EV
Senior Engineer, Geotechnical
Elk Valley Resources
Sparwood, BC
- Full-time
…practices in alignment with business needs, and then scope and lead work on such initiatives in collaboration with colleagues in EVR’s central Technical Services department and at the…
Added 14 mins ago
M
Manager, Assurance and Accounting
MNP
Penticton 1, BC
- Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 14 mins ago
M
Senior Manager, Assurance and Accounting
MNP
Penticton 1, BC
- Full-time
Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions
Added 14 mins ago
V
Senior Full Stack Engineer
Viamo
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
Take a lead on planning - look at a list of requirements, provide realistic estimates and then work with Technical Project Managers to ensure fully realised tasks are created and ready to…
Added 14 mins ago
Territory Account Executive, Halifax
Block
Halifax, NS
Lead your market with disciplined, in-person execution
Added 14 mins ago
SB
Team Lead, Flight Coordination
Skyservice Business Aviation
Calgary, AB · Mississauga, ON · Dorval, QC
- Full-time
As Team Lead, Flight Coordination, you will play a key role in supporting the day-to-day operation of the Flight Coordination team and helping ensure the safe, efficient and consistent…
Added 14 mins ago
E
Project Manager, Transmission Projects
EPCOR
AB · Edmonton, Alberta
- Full-time
We’re seeking a Project Manager to lead and deliver a portfolio of Transmission projects and programs that support system growth and capital maintenance, as outlined in the General Tariff…
Added 14 mins ago
AE
Director of Business Development - Agriculture and Industrial
Auto Electric Service
Regina, SK
- Full-time
…an experienced business development leader to help build and lead our Agriculture & Industrial market…
Added 14 mins ago
S
Intégrateur/Intégratrice structures et installation de systèmes
SOGECLAIR
Remote, Canada
- Full-time
- Remote
Lead technical trade studies and design reviews, clearly communicating design intent, assumptions, constraints, decisions, risks, and open items.
Added 14 mins ago
Energy Engineering Internship - 2027
Mott MacDonald
Toronto, ON
…valued, your development is supported, and you are empowered to lead with integrity, we would love to hear from…
Added 14 mins ago
Policy and Divisional Support Coordinator
Government of Alberta
AB
Build Collaborative Environments: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
Added 14 mins ago
Site Superintendent
EBC Inc.
ON · Ottawa (The Glebe / Ottawa South / Ottawa East), Ontario
Lead, supervise, and mentor field staff on-site while fostering a supportive and collaborative team environment;
Added 14 mins ago
M
RQ11574 - Information Management Specialist - Senior
Maarut
Toronto, ON
- Contract
Added 14 mins ago
Manager, Engineering and Projects
Orano
Saskatoon, SK
This is an exciting opportunity to lead a talented team of engineers and designers, champion continuous improvement, and help deliver projects that contribute to a sustainable future.…
Added 14 mins ago
Product Manager
DSV
Milton, ON
Take the lead in local charges negotiations with overseas offices in APAC
Added 14 mins ago
FI
Senior Appian Developer
Flexstaf I.T. Inc.
Toronto, ON
- Contract
Job Description: Senior Appian Developer responsible for ensuring the stability, reliability, and performance of Appian BPM solutions while leading production support, incident management,…
Added 14 mins ago
AE
Director of Business Development - Agriculture and Industrial
Auto Electric Service Ltd.
Regina, SK
- Full-time
…an experienced business development leader to help build and lead our Agriculture & Industrial market…
Added 14 mins ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
Lead technical troubleshooting and coordinate with internal teams and vendors to resolve security technology issues.
Added 14 mins ago
PI
Marketing AI & Analytics Strategist
Poka Inc.
Montreal, QC
- Full-time
Use AI tools to automate the analytics work that doesn't require judgment: lead enrichment, anomaly detection, routine reporting, intent signal processing. The point is to free up time for…
Added 14 mins ago
TC
Corporate Social Responsibility Manager (Maternity leave)
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Manager for an 18-month maternity leave contract. This role will lead the planning, delivery, and promotion of CSR initiatives across Canada while supporting social impact programs…
Added 14 mins ago
YG
Technical SME
Yondr Group
Toronto, ON
- Full-time
Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs…
Added 14 mins ago
SA
Manufacturing and Production Engineer
Skymark Aerospace
Mississauga, ON
- Full-time
Assess supplier capabilities and clarify manufacturing specifications, lead times, and acceptance requirements with the relevant teams.
Added 14 mins ago
KS
Procurement Manager
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Join the Enterprise Procurement team at our client and lead complex sourcing and contracting initiatives from strategy through negotiation and executed agreement. This role combines…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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