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Added 3 mins ago
P
Fleet Assoc Leader
PepsiCo
Hanwell, NB
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
TS
Owner Operator
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 3 mins ago
NN
Team Leader - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Full-time
We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while…
Added 3 mins ago
TS
Truck Driver AZ
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 3 mins ago
P
Fleet Assoc Leader
PepsiCo
New Glasgow, NS
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
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Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
…impact while building expertise that makes you a sought-after leader in the transformation of global…
Added 3 mins ago
K
Change Management Manager
Kelly
Toronto, ON
- Contract
The successful candidate will partner closely with executive sponsors, HR, Talent, Technology, Communications, and Operations teams to ensure successful implementation, adoption, and…
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P
Fleet Assoc Leader
PepsiCo
Charlottetown, PE
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
OM
Chef de projet et opérations clients
Omnicom Media
Montreal, QC
- Full-time
Tu seras le leader opérationnel et stratégique de tes clients. En supervisant la coordination de l'ensemble des projets, tu planifieras les ressources, tu animeras les kick-offs, tu…
Added 3 mins ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Montreal, QC
- Full-time
…smooth, efficient, and proactive management of global air freight operations. Acting as a central coordination point, you will monitor shipments, resolve disruptions, and drive operational…
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Fleet Assoc Leader
PepsiCo
Bathurst, NB
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
Diriger une fonction qualité performante collaborant étroitement avec les opérations, l’ingénierie, la chaîne d'approvisionnement et les clients internes.
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Fleet Assoc Leader
PepsiCo
Moncton, NB
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
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Maintenance Team Lead
BGIS
Mississauga, ON
- Full-time
Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations.
Added 3 mins ago
MS
Director, Engineering
ML6 Search + Talent Advisory
Saskatoon, SK
- Full-time
For an accomplished engineering leader, this is a rare opportunity to influence a major mining development from the ground up, establish the technical foundations for long-term operational…
Added 3 mins ago
P
Fleet Assoc Leader
PepsiCo
Dartmouth, NS
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
P
Fleet Assoc Leader
PepsiCo
Saint John, NB
- Full-time
…material handling equipment. You will oversee daily maintenance operations, manage a team of technicians, drive continuous improvement, and ensure compliance with all regulatory standards.…
Added 3 mins ago
HC
Controller
HAYWOOD CONCRETE PRODUCT LTD
Winnipeg, MB
- Full-time
…reputation for quality. As we grow, we're looking for a finance leader who wants to build things properly and be part of the next…
Added 3 mins ago
KG
Regional Manager
Kevito Group
Vancouver, BC
- Full-time
If you're a commercially minded operations leader who enjoys developing people, building strong partnerships, and driving measurable results, we'd love to hear from you.
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Property Services Coordinator
BGIS
Vancouver, BC
- Full-time
…of the building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract Management,…
Added 3 mins ago
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Lot Assistant
OPENLANE
Richmond, BC
- Full-time
Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Lot Assistant with experience in coordinating vehicle…
Added 3 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 mins ago
SC
Regional VP, Operations Atlantic
Sysco Canada Inc.
Halifax, NS
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 3 mins ago
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Webber - Road Technician - Infrastructure Management
Ferrovial
Kingston, ON · CAN - Webber - Infra - Kingston
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 3 mins ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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