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Added 7 mins ago
HI
Manager, Product Marketing
Haemonetics Interventional Technologies
Canada
- Full-time
The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior…
Added 7 mins ago
EI
Intermediate Claims Adjuster, Accident Benefits (AB)
Echelon Insurance
AB · Alberta, Canada
- Full-time
Obtain approval from Manager on claims above authority
Added 7 mins ago
SH
Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Work Location: Bethesda Regional Health Centre
Added 7 mins ago
SH
Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Work Location: Bethesda Regional Health Centre
Added 7 mins ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 8 mins ago
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Operations Manager
Specsavers
Delta, BC
- Full-time
Location: Specsavers’ British Columbia Distribution Centre, Delta, BC
Added 8 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 8 mins ago
SH
Desk Medical Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager Health Services, this role functions as a key member of the Health Care Team and is responsible for managing clients’ overall clinical visit. The incumbent performs…
Added 8 mins ago
FR
Maintenance Technician
FirstService Residential Canada
Victoria, BC
- Full-time
Regular interactions with Building Manager(s) and the Property Manager throughout the day to discuss the building operations, supply requirements, repair needs, concerns, etc. May include…
Added 8 mins ago
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Project Manager-EN
CAE
Ottawa, ON
- Full-time
Our total rewards package includes base pay and benefits, with final compensation determined by experience, skill, location, and internal equity.
Added 8 mins ago
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Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 8 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Location: Markham, ON Department: IT Posted: 10/26/2026 Location Name: HSIO-Markham
Added 8 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 8 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 8 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Added 8 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
Added 8 mins ago
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Laboratory GxP Systems Specialist II
Replimune
Montreal, QC
- Full-time
This position is based in our Milton Park location and typically has a 5-day on-site expectation.
Added 8 mins ago
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IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Location: This hybrid role requires 3 days on-site at our Mississauga, ON office and 2 days remote per week.
Added 8 mins ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
Location: Markham, ON Posted: 10/26/2026 Location Name: HSIO-Markham
Added 8 mins ago
C
Project Manager-EN
CAE
Montreal, QC
- Full-time
Our total rewards package includes base pay and benefits, with final compensation determined by experience, skill, location, and internal equity.
Added 8 mins ago
PS
Controller
People Store Staffing
Mississauga, ON
- Full-time
Location: Woodbridge and Mississauga, Ontario
Added 8 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 8 mins ago
MI
Content Marketing Specialist
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
- Full-time
Location: Scarborough, Ontario | Corporate Head Office
Added 8 mins ago
Manager, Business Risk Management Data Visualization, International Banking - Toronto
Scotiabank
Toronto, ON
Added 8 mins ago
Market Vice President, Commercial Banking - Edmonton
Scotiabank
Edmonton, AB
Established network of Relationship Manager talent and centres of influence within the region.

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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