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Added 13 mins ago
BH
Registered Practical Nurse, Mobile Team
Bruyère Health
Ottawa, ON
- Full-time
Reporting to Clinical Manager, as a member of the interdisciplinary team, you will deliver safe, effective, patient and resident-centered, ethical and evidence-based nursing care to…
Added 13 mins ago
Business Systems Analyst (Computer Services Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration…
Added 13 mins ago
Equipment Operator
Mikisew Group
Fort McMurray, AB
…at Syncrude Canada Site. MML provides comprehensive Client services in facility maintenance, road and grounds, projects, winterization services and industrial refrigeration…
Added 13 mins ago
C
Addictions Counsellor
CMHA
ON
- Full-time
We deliver quality mental health and addictions services that promote recovery and health, and end stigma.
Added 13 mins ago
CG
Security Guard ( Part Time) - North York
Commissionaires Great Lakes
Toronto, ON · North York, Ontario
- Part-time
…being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security…
Added 13 mins ago
CH
Homeless Management Information Support Specialist
Calgary Homeless Foundation
Calgary, AB
- Full-time
Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements…
Added 13 mins ago
C
Communications Officer (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
The successful candidate will report to the Senior Manager of Communications, Marketing and Brand for the Atlantic region and Quebec, based in Halifax, Nova Scotia. They will work with a…
Added 13 mins ago
C
Communications Officer (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Halifax, NS
- Full-time
This position reports to the Manager of Communications, Marketing and Brand in Halifax, representing Quebec and the Atlantic region, and requires someone with a passion for storytelling and…
Added 13 mins ago
A
Partners in Performance - Performance Strategy Manager
Accenture
Toronto, ON
- Full-time
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their…
Added 13 mins ago
WK
Sales Representative
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
…management software and research solutions. You will report to the Manager, Inside Sales - Tax & Accounting North America, Canada. This role is a full-cycle B2B Sales Representative/Account…
Added 13 mins ago
Nurse B - Community Mental Health Nurse
HealthCareersInSask.ca
Regina, SK
Job Description: Under the direction of a Manager and as part of the interdisciplinary team, the Community Mental Health Nurse provides a complex range of screening, triage, assessment,…
Added 13 mins ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Added 13 mins ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
Added 13 mins ago
T
Personal Banker Trainee
TD
Brampton, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 mins ago
T
Personal Banking Associate (Part Time ,18.75h)- Chabanel, Montreal
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 mins ago
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Personal Banking Associate - Dorval (18.75 hours)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 mins ago
T
Personal Banking Associate Trainee - Dollard-des-Ormeaux (Full time)
TD
Dollard-Des Ormeaux, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 mins ago
M
Trading Agreement Negotiator - Vice President – Global Markets
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Toronto, ON
- Full-time
Minimum 5-10 years of experience negotiating loan-linked ISDAs within a bank, securities dealer, asset manager, law firm, or other financial institution.
Added 13 mins ago
M
Platform Support Analyst III - File Transfer Services
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to Manager, Systems Infrastructure II.
Added 13 mins ago
M
Stagiaire, marketing – Uniprix Hiver 2027/ Marketing Associate Intern - Winter 2027
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Montreal, QC
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 13 mins ago
SR
Sales Associate
Staples Retail
Sarnia, ON
- Part-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 28 mins ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 28 mins ago
NF
Mental Health Counsellor - NH Scarborough
Nisa Foundation
Canada
- Full-time
…The organization provides toll-free peer-to-peer counseling services, transitional homes for women & children fleeing abuse or homelessness, and facilitates educational workshops. Nisa…
Added 28 mins ago
CS
Senior Product Manager
CQ Search Group Ltd.
Toronto, ON
- Contract
Our client, the Ministry of Public and Business Service Delivcery located in downtown Toronto has a 6 month contract for a Senior Product Manager.

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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