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Added 3 mins ago
VC
Regional Program Medical Director - Primary Care, Home and Community Health
Vancouver Coastal Health
Vancouver, BC
- Part-time
Leads the development and monitoring of performance indicators to improve access, quality, patient outcomes, and experience.
Added 3 mins ago
BC
Sales Support Specialist
Beem Credit Union
Burnaby, BC · Kelowna, BC · North Vancouver, BC
- Full-time
…create a financial partner that offers both digital ease and people-first…
Added 3 mins ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
…Account Representative, so if you’re passionate about improving people’s financial health and have experience with lending services, and sales and service, we’d like to hear from…
Added 3 mins ago
AH
Community Recreation Assistant - Casual
Acclaim Health
Burlington, ON · Milton, ON · Oakville, ON
- Part-time
Communicate changes in client condition to the Care Manager or Recreationist.
Added 3 mins ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the…
Added 3 mins ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the…
Added 3 mins ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the…
Added 3 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Kelowna, BC
- Other
…premier scientific tree and shrub care company in the world, our people thrive in a safety-first, entrepreneurial, promote-from-within environment. Join our family-owned company - and make…
Added 3 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Summerland, BC
- Other
Spend your days outdoors, tackle rewarding challenges, and enjoy a view that few people ever get to see. As an Arborist Climber, you'll work on residential and commercial properties…
Added 3 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Orangeville, ON
- Full-time
Added 3 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Milton, ON
- Full-time
Added 3 mins ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
…supporting brand work across the business. You'll report to the Manager, Brand &…
Added 3 mins ago
TO
Insurance Sales Account Manager
Todd O'Donnell Insurance Agency
Cambridge, ON
- $48,000 to $75,000 CAD / year
- Full-time
We are looking for an Insurance Sales Account Manager to join our award-winning Cambridge agency. This role is suited to someone who enjoys speaking with people, creating opportunities and…
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Paradise, NL
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 mins ago
Technical SME
Yondr Group
Toronto, ON
…companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without…
Added 3 mins ago
ST
Sales Enablement Manager
SysAid Technologies
Toronto, ON
- Full-time
Define what great looks like at each stage of the seller journey, from onboarding and ramp through ongoing development and career path, and build the system that gets people there faster.
Added 3 mins ago
A
Migraine, Primary Care Representative - Quebec (13-Month Contract)
AbbVie
Levis, QC
- Full-time
…expertise. Share this market intelligence information with district manager and respective team members, in order to achieve alignment, to anticipate environmental change and to optimize…
Added 18 mins ago
BA
Practice Manager
Bierman Autism Centers
Ramsey, ON
- Full-time
…starts with exceptional team! We’re looking for a Practice Manager who is passionate about developing people, fostering a positive culture, and ensuring families receive an extraordinary…
Added 18 mins ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 18 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Terrebonne, QC
- Full-time
…approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 18 mins ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
…build strong relationships, you will help provide adistinctive experience to some of the Bank’s most sophisticated…
Added 18 mins ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 18 mins ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Reporting to the Project Manager within the Decommissioning division, in this role you will:
Added 18 mins ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
…You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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