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Added 8 mins ago
Manager Fleet Regional
Purolator
ON · Mississauga, ON
Lead the day-to-day operations of 21 Ontario garages, ensuring optimal performance, productivity, and service delivery.
Added 8 mins ago
SM
Production Shift Team Lead - Night Shift
Sunrise Markets
BC · Delta, BC
- Full-time
The Production Shift Team Lead supports their production team by coordinating their activities and ensuring that all operational work and tasks for their production lines are completed in a…
Added 8 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Part Fulfillment Manager is a key leader within Performance Auto Group’s Parts Operations team, based at the Niagara Parts Hub. This role oversees warehouse fulfillment, inventory flow,…
Added 23 mins ago
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Package Handler
UPS
Caledon, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 23 mins ago
U
Package Handler
UPS
Caledon, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 23 mins ago
U
Package Handler
UPS
Caledon, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 23 mins ago
U
Package Handler
UPS
Caledon, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 23 mins ago
GR
Warehouse Shift Lead
Goldbeck Recruiting
Port Coquitlam, BC
- Full-time
Lead and coordinate daily warehouse operations for inbound and outbound shipments to ensure on-time, accurate, and efficient order fulfillment.
Added 23 mins ago
SC
Regional VP, Operations Atlantic
Sysco Canada Inc.
Halifax, NS
- Full-time
The Regional VP, Operations at Sysco provides strategic and tactical leadership for a significant operational area, such as a large distribution center, a multi-unit region within a market,…
Added 38 mins ago
SC
Furniture Install/Driver Help
Staples Canada
Winnipeg, MB
- Full-time
…office furniture. Takes direction from the Furniture Install Lead and reports to the Manager, Furniture Warehouse or Manager, Furniture…
Added 38 mins ago
M
Maintenance Stores Coordinator- Mars Wrigley- Newmarket, ON
Mars
Newmarket, ON · NMK-Mars Chocolate
- Full-time
…availability with cost optimization, and supporting both daily operations and project activities. This role requires close collaboration with Maintenance, Engineering, and Operations teams…
Added 53 mins ago
L
Product Operations Educator | Tsawwassen Mills Outlet
lululemon
BC · British Columbia, Canada
- Part-time
Execute inventory processing plan established by the Product Operations Lead, including accurate RFID inventory counts according to company standards.
Added 53 mins ago
AP
Finance Controller
AMZ Prep®
Mississauga, ON
- Full-time
We are looking for an experienced, hands-on Financial Controller to take ownership of financial reporting, accounting operations, tax compliance, treasury and financial controls across our…
Added 53 mins ago
MS
Director Planning & Performance
Metro Supply Chain
Mississauga, ON
- Full-time
We are seeking a strategic and commercially minded Director Planning & Performance to lead pricing governance, deal economics, customer profitability, and commercial financial analysis…
Added 53 mins ago
FE
Temp to Perm Service Technician
Forum Energy Technologies
Edmonton, AB
- Full-time
…Immediately communicating any issues that arise to their Mentor, Lead Hand and/or Service Coordinator. Assisting with the operation of overhead crane and rigging may be required. The…
Added 1 hour ago
CT
Customer Services Manager - Canada
CSG Talent
Sudbury, ON
- Full-time
This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of…
Added 1 hour ago
RS
Warehouse Lead Hand - Weekend Shift
Ryder System, Inc.
Cornwall, ON
- Full-time
Lead and ensure continuous improvement efforts for optimal efficiency of the operations.
Added 1 hour ago
U
Warehouse Worker
UPS
Ottawa, ON · Vars, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
D
Branch Manager
Dexter
Regina, SK
- Full-time
…trailer parts. The Branch Manager oversees branch distribution operations, including sales, customer service, distribution, warehouse and delivery, and team management. They are responsible…
Added 1 hour ago
U
Warehouse Worker - Night
UPS
Concord, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
U
Warehouse Associate
UPS
Burlington, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
U
Package Handler
UPS
Barrie, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
U
Part-time Package Handler - Preload
UPS
Windsor, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
U
Warehouse Worker PM
UPS
Windsor, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
U
Package Handler
UPS
Barrie, ON
- Internship
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

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