Find work in Canada.

501,117 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 18 mins ago
TC
Warehouse Associate
TopBuild Corp.
Toronto, ON
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 18 mins ago
JI
Terminal Manager
J.D. Irving, Limited
Truro, NS
- Full-time
The ideal candidate is an experienced operations leader with a strong background in warehouse, distribution, transportation, and inventory management. You thrive in a fast-paced…
Added 1 hour ago
CL
HR Generalist
Charger Logistics Inc.
Brampton, ON
- Full-time
…top-tier logistics solutions, Charger Logistics has grown into a leader in the transportation industry, and we continue to expand. We are committed to investing time and resources into our…
Added 1 hour ago
E
Vice President of Technology and Data
Equiton
Burlington, ON
- Full-time
Serve as Equiton’s senior information security leader, accountable for the cybersecurity program, including security policies, identity and access management, endpoint and vulnerability…
Added 1 hour ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
We are seeking a results-driven Director of Sales – Warehouse to drive revenue growth by identifying strategic opportunities, forging key partnerships, and leading new business initiatives.…
Added 1 hour ago
CG
Courier (Part-Time)
Certified Group
Kitchener, ON
- Part-time
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
Added 1 hour ago
Inside Sales Representative
Sonepar
Sudbury, ON
Work with vendors, customers and the warehouse team to facilitate the prompt delivery of orders.
Added 1 hour ago
MP
Human Resources/Office Administrator (Spanish speaking)
Mastronardi Produce
Delta, BC
- Full-time
…the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive,…
Added 2 hours ago
CG
Courier (Part-Time)
Certified Group
Kitchener, ON
- Part-time
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
Added 2 hours ago
TS
Warehouse Supervisor
TalentSphere Staffing Solutions
Schomberg, ON
- Full-time
We are seeking a hands on Warehouse Supervisor to lead daily warehouse operations. This is a working leadership role where approximately 90 percent of your time will be spent on the…
Added 2 hours ago
T
Hub Manager (Mississauga)
Trexity
Richmond Hill, ON
- Full-time
Status: Net new role, addition to the existing team
Added 2 hours ago
RH
Production Manager
Robert Half
Montreal, QC
- $120,000 to $140,000 CAD / year
- Full-time
…improvement. This is an excellent opportunity for a motivated leader to work directly with the executive team and grow into a senior executive…
Added 11 hours ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…measure adoption and business impact. You will be the accountable leader for how AI shows up in the way we sell, onboard, deliver, retain, and grow with customers and…
Added 13 hours ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
You are an experienced people leader who can build and motivate a team
Added 13 hours ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
You are an experienced people leader who can build and motivate a team
Added 13 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 14 hours ago
T
Data & AI Alliance Executive
Toast
Toronto, ON
- $130,000 to $165,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms, a global leader in audit, tax, and advisory with thousands of professionals across Canada. The…
Added 14 hours ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
· Support warehouse team members with technology systems (Motorola RF scanners, Zebra printers, tablets and CANVAS)
Added 14 hours ago
Operations Manager (Operations Manager II)
DPDHL
Corunna, ON
…will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and…
Added 15 hours ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
This is a strategic leadership role for an experienced plant leader who is comfortable rethinking how things are done. The right candidate will take an honest look at how the plant runs…
Added 15 hours ago
SC
Outbound Warehouse Supervisor - Salary
Sysco Canada Inc.
Vancouver, BC
- $57,100 to $107,200 CAD / year
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 15 hours ago
TT
Warehouse Associate
TC Transcontinental
Paris, ON
- Full-time
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
Added 15 hours ago
S
Operations Manager
Specsavers
Delta, BC
- Full-time
Lead the day-to-day management of warehouse and manufacturing operations, providing visible operational support across all shifts.
Added 15 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking…
Added 16 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.

CSG Talent

Customer Services Manager - Canada

Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Services Manager - Parts & Services

Location: Greater Sudbury, Ontario, Canada
Industry: Mining Equipment / Heavy Equipment / Industrial Services
Employment Type: Full-Time, Permanent

The Opportunity

We are partnering with a leading global organisation within the mining and industrial equipment sector to recruit an experienced Customer Services Manager - Parts & Services.

This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of service while driving operational performance, process improvements and team development.

The successful candidate will lead a team of customer support professionals, working closely with sales, supply chain, logistics, warehousing and other internal stakeholders to improve service delivery, resolve complex customer challenges and optimise operational efficiency.

This opportunity would suit an experienced leader with a background in aftermarket services, heavy equipment, industrial distribution, parts operations or customer service management within a technically complex environment.

Key Responsibilities

Lead, coach and develop a customer support team, fostering a culture of accountability, collaboration and continuous improvement.
Oversee customer service and parts order fulfilment activities across the Canadian business.
Monitor and improve key performance indicators, including order accuracy, delivery performance, response times and customer satisfaction.
Manage complex customer escalations, including urgent parts requirements, supply shortages and critical equipment downtime situations.
Collaborate with supply chain, logistics, warehousing and planning teams to improve parts availability and delivery performance.
Oversee order management processes, including quotations, backorders, order tracking and expediting.
Work closely with commercial and sales teams to support pricing agreements, customer requirements and service delivery.
Identify opportunities to streamline workflows, improve systems and implement operational best practices.
Support the effective use of ERP systems, reporting tools and performance dashboards.
Build strong relationships with internal stakeholders to ensure alignment between customer expectations and operational capabilities.
Support recruitment, performance management, succession planning and the ongoing development of the customer support function.

Skills & Experience Required

A minimum of 5 years' experience in customer service, parts support, order fulfilment, supply chain, aftermarket services or a related operational environment.
Approximately 3-5 years of experience managing or supervising teams, ideally within customer support, inside sales, order management or operational support.
Strong people leadership capabilities, with a proven ability to develop teams and improve performance.
Experience managing parts ordering, quotations, backorders, order expediting or customer service processes.
A good understanding of supply chain, logistics and inventory-related challenges within an industrial or equipment-focused business.
Demonstrated experience improving processes, service levels and operational efficiency.
Strong communication, problem-solving and stakeholder management skills.
Experience using ERP, CRM and reporting systems.
Commercial awareness and the ability to balance customer service expectations with operational and business priorities.

Experience within mining, heavy equipment, industrial distribution, manufacturing or aftermarket services would be highly advantageous. However, candidates from other relevant operational environments with strong transferable leadership experience are also encouraged to apply.

A relevant postsecondary qualification would be beneficial, although equivalent practical experience will be considered. Continuous improvement qualifications, such as Lean or Six Sigma, would be an advantage.

What's on Offer?

The opportunity to join an established global organisation with a strong presence in the mining and industrial equipment sector.
A leadership position with responsibility for a critical customer-facing function across Canada.
The ability to influence operational performance, customer experience and continuous improvement initiatives.
Collaboration with a broad range of commercial, operational and supply chain stakeholders.
Long-term career development opportunities within an international business.
A competitive benefits package, including retirement and health-related benefits.

Apply

If you are an experienced customer service or aftermarket operations leader looking for an opportunity to make a meaningful impact within a global industrial business, we would welcome a confidential conversation.

Apply today or contact us directly to learn more about this opportunity.

All applications and enquiries will be treated in strict confidence.

Apply About employer

More about this job

Responsibilities

Lead and develop the customer support team while overseeing customer service and parts order fulfillment across Canada. Improve service performance and operational efficiency by managing escalations, coordinating with supply chain and commercial teams, and optimizing order processes and systems.

Requirements

Requires at least five years of relevant customer service, parts support, order fulfillment, supply chain, or aftermarket operations experience, including approximately three to five years managing or supervising teams. Candidates should bring strong leadership, process improvement, stakeholder management, and ERP/CRM experience; industrial or equipment-sector experience and a relevant postsecondary qualification are advantageous.

Skills

People Leadership
Customer Service Management
Parts Order Fulfillment
Order Management
Supply Chain Coordination
Logistics
Inventory Management
KPI Monitoring
Process Improvement
ERP Systems
CRM Systems
Performance Reporting
Stakeholder Management
Commercial Awareness
Team Development

Benefits

Retirement Benefits
Health-Related Benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining Equipment
Heavy Equipment
Industrial Services
Aftermarket Services
Customer Support
Parts Operations
Order Fulfillment
Order Management
Quotations
Backorders
Order Tracking
Order Expediting
Supply Chain
Logistics
Warehousing
Inventory
ERP Systems
CRM Systems
Performance Dashboards
Key Performance Indicators
Continuous Improvement
Lean
Six Sigma
Customer Satisfaction
Process Optimization
Team Development

Report this job