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CSN Collision

Collision Centre General Manager

Hamilton, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Summary:

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

About:

The Intact Service Centre in Hamilton is part of the CSN Collision’s Corporate Store network, supporting customers with streamlined, high-quality auto repair services. The centre focuses on efficient claims handling, exceptional customer service, and consistent repair standards. CSN Collision locations ensures a smooth experience from vehicle drop-off to final delivery, providing customers with reliable repairs, transparent communication, and industry-leading service.

Primary Objectives of the Role:

We are seeking a dynamic Collision Repair Bodyshop Manager to oversee our operations and ensure the smooth running of our facility. The ideal candidate will be responsible for managing staff, overseeing customer inquiries, and driving sales to meet targets. This role is integral to the overall operations of the repair facilities' growth and performance.

Strong Leadership and clear communication skills to lead the team toward achieving goals.

Ensure proper handling and efficient processing of insurance claims and repair process.

Review quality control measures to ensure all repairs exceed industry standards and customers’ expectations.

Manage inventory of parts and supplies, placing orders as necessary to ensure materials are available for timely repairs. While cost containment is regulated.

Hire, train, and supervise auto body technicians and support staff, fostering a team environment that encourages skill development and high performance.

Develop and maintain relationships with parts vendors and suppliers to secure favorable terms and pricing.

Manage customer feedback while providing exceptional service to ensure customer satisfaction and repeat business.

Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.

Collaborate with upper management to develop strategies for improving shop efficiency and profitability.

Optimizing the Repair schedule for efficient production throughput and WIP management.

Overseeing all aspects of the Repair Facility, day-to-day operations, planning and target setting.

Qualifications, Experience and other requirements:

Must have at least 5 years of Collision Centre Management or Estimations Experience

Experience working with Bodyshop Connect and Nexsyis an asset

5+ years of proven experience in store management or a similar role

Excellent communication and interpersonal abilities

Proven teambuilding and leading experience

Sales and negotiation aptitude

On-the-Job Exposure to the following elements:

Fumes

Dirt

Chemicals/Toxins

Hazards

Heat/Cold

Noise

What we offer:

Competitive pay

Casual dress

Health benefits

Training and Support

Career pathways

Schedule: Monday to Friday (8 am - 5 pm)

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The Collision Centre General Manager is responsible for overseeing daily operations, managing staff, and ensuring efficient production throughput. They will also drive sales, handle insurance claims, and maintain high quality control standards to ensure customer satisfaction.

Requirements

Candidates must have at least 5 years of experience in collision centre management or estimation. Strong leadership, communication, and teambuilding skills are required to manage the facility effectively.

Skills

Collision repair management
Staff management
Customer service
Sales management
Insurance claims processing
Quality control
Inventory management
Vendor relations
Financial analysis
Production scheduling
Leadership
Communication
Negotiation
Teambuilding
WIP management

Benefits

Competitive pay
Casual dress
Health benefits
Training and Support
Career pathways

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Bodyshop management
Estimations
Bodyshop Connect
Nexsyis
Insurance claims
Quality control
Inventory management
Vendor relations
Financial statements
Sales reports
Production throughput
WIP management
Leadership
Customer service
Auto body technicians
Operations management
Profitability
Cost containment
Performance data

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