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Inside Sales Representative - Power
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Job Description: Community Manager, 100 Kellogg Lane
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Senior Product Manager - Loyalty Programs, Rewards Strategy & Digital Integrations
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CSN Collision

Collision Centre General Manager

Waterloo, ON, Canada

$95,000 to $130,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $95,000 to $130,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Collision Centre General Manager

Company Overview:

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

Job Summary:

CSN Collision is looking for a strong leader to manage one of our stores. Reporting to the Regional Operations Manager – Cluster 2, The General Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while maintaining excellent customer satisfaction levels.

Key Responsibilities:

Team Management:

· Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff.

· Provide guidance, training, and support to staff members to ensure they perform their duties effectively.

· Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Workflow Management:

· Coordinate and schedule repair jobs to optimize workflow and ensure timely completion of repairs.

· Allocate resources, including personnel, equipment, and materials, based on workload and priorities.

· Monitor progress on repair jobs and address any delays or issues that may arise to keep projects on track.

Quality Control:

· Implement and enforce quality control procedures to ensure that all repairs meet industry standards and customer expectations.

· Conduct regular inspections of completed repairs to verify quality and identify any deficiencies that need to be addressed.

· Work closely with technicians to resolve technical challenges and provide guidance on best practices.

Customer Service:

· Interact with customers to understand their repair needs, provide accurate estimates, and address any concerns or questions they may have.

· Maintain open lines of communication with customers throughout the repair process, keeping them informed of progress and any changes to the timeline or scope of work.

· Handle customer complaints or issues in a professional and timely manner, striving to achieve high levels of customer satisfaction.

Inventory and Supply Management:

· Manage inventory levels of parts, materials, and supplies necessary for autobody repairs.

· Establish relationships with suppliers and negotiate pricing agreements to ensure cost-effective procurement of materials.

· Monitor inventory levels and reorder supplies as needed to prevent disruptions to workflow.

Safety and Compliance:

· Enforce safety protocols and ensure that all staff members adhere to safety regulations and best practices.

· Stay informed about industry trends, regulations, and advancements in autobody repair techniques and equipment.

· Ensure that the collision center operates in compliance with relevant environmental, health, and safety standards.

Financial Management:

· Develop and manage budgets for the collision center, including operating expenses, labor costs, and capital expenditures.

· Monitor financial performance and implement cost-control measures to optimize profitability.

· Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to increase efficiency and revenue.

Must have at least 5 years of Collision Centre Management or Estimations Experience

Experience working with Bodyshop Connect and Nexsyis an asset

5+ years of proven experience in store management or a similar role

Excellent communication and interpersonal abilities

Proven teambuilding and leading experience

Sales and negotiation aptitude

On-the-Job Exposure to the following elements:

Fumes

Dirt

Chemicals/Toxins

Hazards

Heat/Cold

Noise

Competitive pay (Base + Bonus)

Health benefits

Training and Support

Career pathways

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More about this job

Responsibilities

The General Manager oversees all aspects of the autobody repair process, including team supervision, workflow coordination, and quality control. They are also responsible for managing inventory, ensuring safety compliance, and overseeing the financial performance of the collision center.

Requirements

Candidates must have at least 5 years of experience in collision center management or estimations. Proven leadership, teambuilding, and strong communication skills are essential for this role.

Skills

Team management
Workflow management
Quality control
Customer service
Inventory management
Supply management
Safety compliance
Financial management
Budgeting
Estimating
Leadership
Communication
Teambuilding
Sales
Negotiation
Autobody repair

Benefits

Competitive pay
Bonus
Health benefits
Training and support
Career pathways

Visa sponsorship

Not detected in the job text

Keywords

Collision Centre
Autobody Repair
Bodyshop Connect
Nexsyis
Estimations
Team Management
Workflow Optimization
Quality Control
Inventory Management
Safety Protocols
Financial Performance
Budgeting
Customer Satisfaction
Leadership
Negotiation
Operations Management

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