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Added 1 hour ago
Regional Transportation Lead Architect, Western Canada
Architecture49 Inc.
Vancouver, BC
Full-time
…initiatives, client/ consulting invoicing, work in progress and accounts receivable, overhead optimization, client/ colleague satisfaction and overall quality of work…
Added 1 hour ago
Regional Transportation Lead Architect, Western Canada
Architecture49 Inc.
Vancouver, BC
Full-time
…initiatives, client/ consulting invoicing, work in progress and accounts receivable, overhead optimization, client/ colleague satisfaction and overall quality of work…
Added 3 hours ago
Administrative Coordinator
McGill University
Sherbrooke, QC
Full-time
Demonstrated organizational skills and ability to multi-task. Attention to detail. Proven experience in Accounts Payable, Receivable and billing, a must. Ability to prioritize and meet…
Added 3 hours ago
Credit, Representative
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The Credit Representative reports to the AR Manager and is responsible for the evaluation of overall company credit risk by managing the credit worthiness of new and existing businesses.
Added 6 hours ago
Sales and Rental Associate / Account Services Representative
Long & McQuade Musical Instruments
London, ON
Full-time
Collection of accounts receivable, outstanding rentals, and bad debts
Added 7 hours ago
Credit, Representative
Saputo Inc.
Montreal, QC
Full-time
The Credit Representative reports to the AR Manager and is responsible for the evaluation of overall company credit risk by managing the credit worthiness of new and existing businesses.
Added 8 hours ago
Client Budget Manager
Flywheel
Toronto, ON
Full-time
Monitor invoices to ensure customer payment within terms, work with customer to resolve billing disputes. Maintain accounts receivable KPIs
Added 8 hours ago
Associate – Electrical (Tenant)
Smith + Andersen
Toronto, ON
Lead the Field Representative teams and delegates site activities to Project Managers when needed.
Added 8 hours ago
Associate - Electrical
Smith + Andersen
Calgary, AB
Lead the Field Representative teams and delegates site activities to Project Managers when needed.
Added 11 hours ago
Représentant au crédit | Credit Representative-EN
Guillevin
Montreal, QC
Full-time
Représentant au crédit | Credit Representative
Added 12 hours ago
Customer Service Representative - Part Time - Saskatoon Airport
Enterprise
Saskatoon, SK
Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance…
Added 12 hours ago
Customer Service Representative - Full Time - Saskatoon Airport
Enterprise
Saskatoon, SK
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance…
Added 12 hours ago
Customer Service Representative
CSN Collision
New Hamburg, ON
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved…
Added 12 hours ago
Account Manager
Sonepar
Vaughan, ON
Work closely with the credit department in the collection of accounts receivable
Added 12 hours ago
Licensed Autobody Technician
CSN Collision
Hamilton, ON
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved…
Added 13 hours ago
Customer Service Representative
Culligan of Canada
Simcoe Lodge, ON · Simcoe, ON
$20 CAD / hour
Full-time
Make accounts receivable collections and related calls, forward outstanding invoices as requested
Added 13 hours ago
Customer Service Representative
CSN Collision
New Hamburg, ON
Full-time
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved…
Added 13 hours ago
Licensed Autobody Technician
CSN Collision
Hamilton, ON
$90,000 to $100,000 CAD / year
Internship
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved…
Added 14 hours ago
Receivables Operations Specialist
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Working knowledge of basic accounting principles, accounts receivable workflows and procedures.
Added 15 hours ago
Customer Service Representative - Part Time - Saskatoon Airport
Enterprise Holdings
Saskatoon, SK
Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance…
Added 15 hours ago
Customer Service Representative - Full Time - Saskatoon Airport
Enterprise Holdings
Saskatoon, SK
Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance…
Added 15 hours ago
Représentant au crédit | Credit Representative
Guillevin
Montreal, QC · Eastern Credit Office
Full-time
Added 18 hours ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
Added 18 hours ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
Added 19 hours ago
Outside Sales Representative
Core-Mark International
Fort McMurray, AB
Full-time
Minimizes accounts receivable problems by monitoring accounts for compliance with credit terms and follows-up on any problems.

CSN Collision

Customer Service Representative

New Hamburg, ON, Canada

Experience: 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Summary:

Since 1993, CSN Koebel’s has been a staple in the Waterloo community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.

The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.

Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.
Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.
3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
3 to 5 years of experience, automotive parts experience is preferred
Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
Valid Driver’s license

Potential On-the-Job Exposure to the following elements:

Fumes
Dirt
Chemicals/Toxins
Hazards
Heat/Cold
Noise
Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials

Competitive pay
Benefits
Hours of Operation: Monday - Friday 8:00 am - 5:00 pm

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More about this job

Responsibilities

The Customer Service Representative manages customer inquiries, insurance claims, and repair scheduling to ensure a professional and efficient service experience. They are also responsible for processing invoices, maintaining financial records, and coordinating with vendors and internal teams.

Requirements

Candidates should have 3 to 5 years of experience in customer service and accounts payable/receivables, with automotive parts experience preferred. A valid driver's license is required, along with proficiency in relevant management systems like ARMS, Mitchell, and Reynolds.

Skills

Customer service
Accounts payable
Accounts receivable
Invoicing
Claims processing
Scheduling
Administrative support
Insurance administration
Data entry
Communication
Conflict resolution
Inventory management
Automotive parts knowledge
Record keeping

Benefits

Competitive pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Accounts Payable
Accounts Receivable
Invoicing
Claims Processing
ARMS System
Mitchell
Reynolds
Collision Link
Progi Parts
Inventory Management
WHMIS
PIPEDA
Administrative Support
Insurance Administration
Scheduling
Automotive

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