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Added 5 mins ago
UM
Human Resources Advisor
Ubisoft Montréal
Montreal, QC
- Full-time
As a Human Resources Advisor at Ubisoft Montreal, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 5 mins ago
C
Senior Marketing Advisor
CPCS
Toronto, ON
- $85,000 to $98,000 CAD / year
- Full-time
As Senior Marketing Advisor, you’ll help turn CPCS’s expertise, projects and people into stories and experiences that build relationships, strengthen our reputation and help us win work.
Added 5 mins ago
UM
Human Resources Advisor
Ubisoft Montréal
Saguenay, QC
- Full-time
As a Human Resources Advisor at Ubisoft Saguenay, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 5 mins ago
VD
Assistant Director – Legal Services and City Clerk
Ville de Westmount • City of Westmount
Montreal, QC · Greater Montreal Metropolitan Area
- $115,866 to $144,857 CAD / year
- Full-time
At least five (5) years of experience, with at least two (2) years as legal advisor, in order to be familiar with the responsibilities of the position.
Added 5 mins ago
L
Graphic Designer
Leadervest
Toronto, ON
- Full-time
Develop high-quality sales presentations, product decks, corporate presentations, and advisor-facing materials.
Added 6 mins ago
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Auto Insurance Advisor
HUB International
Winnipeg, MB
- Part-time
Acting as the first point of contact to all clients, the Auto Insurance Advisor is responsible for providing professional, accurate, efficient, and courteous advice to all clients with…
Added 9 mins ago
PI
Insurance advisor
PROLINK INSURANCE INC.
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
- Hybrid
Added 21 mins ago
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Senior Events Manager (12 month contract)
Xero
Remote, Canada
- Full-time
- Remote
…business goals. In this role, you will also act as a trusted advisor to key stakeholders and provide guidance and mentorship across the marketing…
Added 21 mins ago
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Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
Act as a coach and advisor to leaders, offering practical guidance on team dynamics, performance, change, and growth.
Added 21 mins ago
U
Human Resources Advisor
Ubisoft
Quebec, QC · Montreal, Québec
- Full-time
As a Human Resources Advisor at Ubisoft Quebec, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 21 mins ago
U
Human Resources Advisor
Ubisoft
Montreal, QC
- Full-time
As a Human Resources Advisor at Ubisoft Montreal, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 21 mins ago
U
Human Resources Advisor
Ubisoft
Saguenay, QC · Montreal, Québec
- Full-time
As a Human Resources Advisor at Ubisoft Saguenay, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 21 mins ago
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H&M Sales Advisor
H&M Group
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 21 mins ago
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Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
Added 35 mins ago
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Human Resources and Labour Relations Business Partner
EORLA - Eastern Ontario Regional Laboratory Association
Ottawa, ON
- Full-time
…organization. In this influential role, you will serve as a trusted advisor to operational leaders, partnering closely with management to align people strategies with business priorities…
Added 35 mins ago
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Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Calgary, AB
- Full-time
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Added 35 mins ago
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Montreal, QC
- Full-time
…medium-sized businesses across Canada. As a Senior Business Advisor, you lead and deliver high-value advisory engagements that help entrepreneurs strengthen financial performance, improve…
Added 35 mins ago
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Gestionnaire bilingue, Conformité/Bilingual Compliance Manager
Altis
Montreal, QC
- $87,500 to $105,000 CAD / year
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Added 35 mins ago
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Senior Customer Success Manager, Defence
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Ottawa, ON
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…Senior Customer Success Manager, Defence acts as a trusted advisor to senior DND stakeholders, leads multi-year customer success strategies, and orchestrates cross-functional teams to…
Added 35 mins ago
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H&M Sales Advisor
H&M
Coquitlam, BC
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Added 35 mins ago
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Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
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…engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to…
Added 35 mins ago
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Banking Advisor
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- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 35 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 35 mins ago
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Financial Planning Advisor
CIBC
London, ON
- Full-time
Added 35 mins ago
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Senior Events Manager (12 month contract)
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Toronto, ON
- Contract
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CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process.
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.
Gather additional information from insured customers when required.
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage.
Photograph vehicle damage according to shop and insurer requirements.
Determine vehicle drivability and whether disassembly is required for an accurate estimate.
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures.
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.
Ensure accurate data entry, including real‑time dates and correct rate profiles.
Communicate claim details, scheduling updates, and delays to insurers and customers.
Select appropriate parts, confirm model/trim, pricing, and availability.
Schedule sublet services and quote sublet work.
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.
Upload and monitor claims for approval.
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately.
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed.
Customer & vendor support via phone, email, and in person.
Provide professional, friendly communication and timely updates throughout the repair process.
Enter invoices, post payments, and maintain accurate financial and administrative records.
Receive payments from customers, insurers, and third parties.
Schedule appraisal, repair, rental, towing, and sublet appointments.
Confirm drivability and towing needs; coordinate with head office and external partners.
Maintain organized digital and physical filing systems; update management systems with dates and notes.
Scan and upload invoices; track calls and communication per claim.
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims.
Explain insurance processes, verify deductibles, and prepare claim paperwork.
Update insurers on repair status and manage estimating systems, assignments, and supplements.
Ensure clear communication through preferred customer channels and support CSI review completion.
Maintain compliance with WHMIS, PIPEDA, and other required standards.
Support general office administration, labor flagging, cost management, and maintaining a clean workspace.

Collision estimating experience - 3–5 years of experience as a Collision Estimator.
Customer service experience - 3–5 years of customer service, AP/AR, or administrative experience (asset).
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems.
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
Proficiency in Microsoft Office Suite.
Valid Driver’s Licence.
I‑CAR training is an asset.
Strong communication, organization, and problem‑solving skills.
Ability to work in a fast‑paced environment and manage multiple priorities.

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday–Friday schedule (8am-5pm shift).

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More about this job

Responsibilities

The Estimator is responsible for preparing accurate collision repair estimates while ensuring compliance with OEM procedures and insurer guidelines. Additionally, the role manages front-office operations, including customer communication, scheduling, and administrative documentation.

Requirements

Candidates must have 3-5 years of experience in collision estimating and proficiency with industry-standard software like Mitchell and Audatex. Strong organizational skills, a valid driver's license, and knowledge of insurance claim terminology are required.

Skills

Collision estimating
Customer service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM repair procedures
Claims administration
Data entry
Financial record keeping
Problem-solving
Communication
Organization
WHMIS compliance
PIPEDA compliance
Microsoft Office Suite

Benefits

Health benefits
Dental benefits
Vision benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimator
Mitchell Connect
Audatex
OEM Procedures
Claims Administration
DRP Guidelines
WHMIS
PIPEDA
AODA
I-CAR
ARMS
Reynolds
Collision Link
Progi Parts
Customer Experience
Repair Estimates
Sublet Services
Quality Control
Financial Records
Inventory Management
Automotive Repair
Insurance Claims
Data Entry
Scheduling
Microsoft Office

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