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Added 1 hour ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 1 hour ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 2 hours ago
Service Assistant
Policaro Group
Brampton, ON
Accelerate Your Career!Are you a dynamic, results-driven professional with a passion for luxury vehicles and exceptional customer service? We are seeking a Service Assistant to join
Added 2 hours ago
CG
Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in…
Added 2 hours ago
CA
Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in…
Added 2 hours ago
AI
Service Advisor - Fish Creek Nissan
AutoCanada Inc.
Calgary, AB
- $60,000 to $85,000 CAD / year
- Full-time
We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 2 hours ago
AI
Quick Lube Technician - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
- $18 to $20 CAD / hour
- Full-time
Perform complete multi-point inspection on vehicle, check, and mark all required items on the checklist as required. Present the findings to the Service Advisor
Added 3 hours ago
HR
Spécialiste, Conseiller(ère) Beauté Désigné(e) / Specialist, Designated Beauty Advisor - Loewe
Holt Renfrew
Montreal, QC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 4 hours ago
CC
Estimator
CSN Collision
Port Colborne, ON
- Full-time
…technical estimating responsibilities with high‑quality customer…
Added 4 hours ago
ZA
Apprentice Technician - Jaguar Land Rover Brampton - 25433
Zanchin Automotive Group
Brampton, ON
- Full-time
communicate with the Service Advisor and Shop Foreman to provide updates regarding the vehicle
Added 4 hours ago
DD
Sales Consultant
Dueck Downtown
Vancouver, BC
- Full-time
If you are driven, competitive, customer focused, and want to build a strong career in automotive sales, this could be the opportunity for you.
Added 5 hours ago
AI
Assistant Shop Foreman - Parkland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $50 to $54 CAD / hour
- Full-time
…Fixed Operations, Customer Care, After-Sales, After Sales, Service Drive, Service Lane, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto…
Added 5 hours ago
Financial Services - Business Office
The Jim Pattison Auto Group
Victoria, BC
Whether you are experienced in automotive sales or looking to start a new career, this is an exciting opportunity to join a premium brand and build a successful future in the automotive…
Added 6 hours ago
T
Service Advisor
Tirecraft
Port Hope, ON
- $22 to $28 CAD / hour
- Full-time
Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force…
Added 6 hours ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
Oakville, ON
You will act as a trusted advisor, understanding the unique operational, technological, and strategic requirements of the automotive sector. This role requires a blend of strategic sales…
Added 6 hours ago
WA
Journeyman Automotive Technician
Wood Automotive Group
Calgary, AB
- Full-time
Clarify concerns with service advisor as required
Added 6 hours ago
T
Tire Technician (Passenger Light Truck)
Tirecraft
Kingston, ON
- $19 to $23 CAD / hour
- Full-time
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 6 hours ago
T
Tire Technician (Passenger Light Truck) - Seasonal
Tirecraft
Collingwood, ON
- $19 to $23 CAD / hour
- Full-time
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 6 hours ago
T
Tire Technician (Passenger Light Truck) - Seasonal
Tirecraft
Exeter, ON
- $19 to $23 CAD / hour
- Full-time
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 6 hours ago
T
Tire Technician (Passenger Light Truck)
Tirecraft
Port Hope, ON
- $19 to $23 CAD / hour
- Full-time
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 6 hours ago
T
Diesel Service Technician
Tirecraft
Dorchester, ON
- $39 to $44 CAD / hour
- Full-time
Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. As a Diesel Service Technician, you will play a crucial role in maintaining and repairing our…
Added 6 hours ago
T
Service Advisor
Tirecraft
Waterloo, ON
- $22 to $28 CAD / hour
- Full-time
Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force…
Added 6 hours ago
T
Tire Technician (Passenger Light Truck) - Seasonal
Tirecraft
Cambridge, ON
- $19 to $23 CAD / hour
- Full-time
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 7 hours ago
NA
Sales Advisor - Education
NIWE Academy
Calgary, AB
- Full-time
NIWE Academy is looking for an experienced, target-driven Sales Advisor to join its admissions team in downtown Calgary.
Added 12 hours ago
Automotive Parts Advisor - Jim Pattison Toyota Victoria
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Automotive Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the…

CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process.
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.
Gather additional information from insured customers when required.
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage.
Photograph vehicle damage according to shop and insurer requirements.
Determine vehicle drivability and whether disassembly is required for an accurate estimate.
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures.
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.
Ensure accurate data entry, including real‑time dates and correct rate profiles.
Communicate claim details, scheduling updates, and delays to insurers and customers.
Select appropriate parts, confirm model/trim, pricing, and availability.
Schedule sublet services and quote sublet work.
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.
Upload and monitor claims for approval.
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately.
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed.
Customer & vendor support via phone, email, and in person.
Provide professional, friendly communication and timely updates throughout the repair process.
Enter invoices, post payments, and maintain accurate financial and administrative records.
Receive payments from customers, insurers, and third parties.
Schedule appraisal, repair, rental, towing, and sublet appointments.
Confirm drivability and towing needs; coordinate with head office and external partners.
Maintain organized digital and physical filing systems; update management systems with dates and notes.
Scan and upload invoices; track calls and communication per claim.
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims.
Explain insurance processes, verify deductibles, and prepare claim paperwork.
Update insurers on repair status and manage estimating systems, assignments, and supplements.
Ensure clear communication through preferred customer channels and support CSI review completion.
Maintain compliance with WHMIS, PIPEDA, and other required standards.
Support general office administration, labor flagging, cost management, and maintaining a clean workspace.

Collision estimating experience - 3–5 years of experience as a Collision Estimator.
Customer service experience - 3–5 years of customer service, AP/AR, or administrative experience (asset).
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems.
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
Proficiency in Microsoft Office Suite.
Valid Driver’s Licence.
I‑CAR training is an asset.
Strong communication, organization, and problem‑solving skills.
Ability to work in a fast‑paced environment and manage multiple priorities.

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday–Friday schedule (8am-5pm shift).

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More about this job

Responsibilities

The Estimator is responsible for preparing accurate collision repair estimates while ensuring compliance with OEM procedures and insurer guidelines. Additionally, the role manages front-office operations, including customer communication, scheduling, and administrative documentation.

Requirements

Candidates must have 3-5 years of experience in collision estimating and proficiency with industry-standard software like Mitchell and Audatex. Strong organizational skills, a valid driver's license, and knowledge of insurance claim terminology are required.

Skills

Collision estimating
Customer service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM repair procedures
Claims administration
Data entry
Financial record keeping
Problem-solving
Communication
Organization
WHMIS compliance
PIPEDA compliance
Microsoft Office Suite

Benefits

Health benefits
Dental benefits
Vision benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimator
Mitchell Connect
Audatex
OEM Procedures
Claims Administration
DRP Guidelines
WHMIS
PIPEDA
AODA
I-CAR
ARMS
Reynolds
Collision Link
Progi Parts
Customer Experience
Repair Estimates
Sublet Services
Quality Control
Financial Records
Inventory Management
Automotive Repair
Insurance Claims
Data Entry
Scheduling
Microsoft Office

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