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Added 2 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 2 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Labels and places overstock merchandise in designated areas to support efficient inventory management.
Added 2 mins ago
WC
Stockperson/Cartpusher
Walmart Canada
Selkirk, MB
- Full-time
…as required, and follow Company policies and procedures to support a clean, safe…
Added 2 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Added 2 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Mississauga, ON
- Full-time
Maintains department features to support merchandising standards and promotional execution.
Added 2 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Peterborough, ON
- Full-time
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Added 2 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Peterborough, ON
- Full-time
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Added 2 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Brampton, ON
- Full-time
Labels and places overstock merchandise in designated areas to support efficient inventory management.
Added 2 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Added 2 mins ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 2 mins ago
C
Temporary Sales Associate
Coach
Toronto, ON
- Part-time
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Added 2 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Fergus, ON
- Full-time
Maintains department features to support merchandising standards and promotional execution.
Added 2 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Processes direct and local shipments promptly, including OMNI merchandise, alcohol, and warehouse trailer deliveries, to support timely movement of merchandise to the sales floor.
Added 2 mins ago
WC
Stockperson/Cartpusher
Walmart Canada
AB · Edmonton, AB
- Full-time
…as required, and follow Company policies and procedures to support a clean, safe…
Added 3 mins ago
QF
General Clerk/Produce Clerk (Campbell River South)
QUALITY FOODS
Campbell River, BC
- Part-time
Added 3 mins ago
B
Personal Banking Associate
BMO
Knowlton, QC
- Full-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 3 mins ago
WR
Wine Merchant - Sales Associate (Muskoka Rd S & Edward St)
Wine Rack
Gravenhurst, ON
- Part-time
Added 3 mins ago
WR
Sales Associate - Wine Merchant (Yonge St & Bristol Rd)
Wine Rack
Newmarket, ON
- Part-time
Added 3 mins ago
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Sales Associate - Wine Merchant (Queens St N & Nolan Rd)
Wine Rack
Tottenham, ON
- Part-time
Added 3 mins ago
A
Retail Sales Representative
Acosta
Calgary, AB
- Full-time
Negotiate Sales - selling in, call for orders, in-line orders, and incremental retailer support for promotional programs.
Added 3 mins ago
A
Merchandiser
Acosta
Barrie, ON
- Part-time
Regularly update prices based on inventory and market conditions.
Added 3 mins ago
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Added 3 mins ago
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CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process.
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.
Gather additional information from insured customers when required.
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage.
Photograph vehicle damage according to shop and insurer requirements.
Determine vehicle drivability and whether disassembly is required for an accurate estimate.
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures.
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.
Ensure accurate data entry, including real‑time dates and correct rate profiles.
Communicate claim details, scheduling updates, and delays to insurers and customers.
Select appropriate parts, confirm model/trim, pricing, and availability.
Schedule sublet services and quote sublet work.
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.
Upload and monitor claims for approval.
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately.
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed.
Customer & vendor support via phone, email, and in person.
Provide professional, friendly communication and timely updates throughout the repair process.
Enter invoices, post payments, and maintain accurate financial and administrative records.
Receive payments from customers, insurers, and third parties.
Schedule appraisal, repair, rental, towing, and sublet appointments.
Confirm drivability and towing needs; coordinate with head office and external partners.
Maintain organized digital and physical filing systems; update management systems with dates and notes.
Scan and upload invoices; track calls and communication per claim.
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims.
Explain insurance processes, verify deductibles, and prepare claim paperwork.
Update insurers on repair status and manage estimating systems, assignments, and supplements.
Ensure clear communication through preferred customer channels and support CSI review completion.
Maintain compliance with WHMIS, PIPEDA, and other required standards.
Support general office administration, labor flagging, cost management, and maintaining a clean workspace.

Collision estimating experience - 3–5 years of experience as a Collision Estimator.
Customer service experience - 3–5 years of customer service, AP/AR, or administrative experience (asset).
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems.
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
Proficiency in Microsoft Office Suite.
Valid Driver’s Licence.
I‑CAR training is an asset.
Strong communication, organization, and problem‑solving skills.
Ability to work in a fast‑paced environment and manage multiple priorities.

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday–Friday schedule (8am-5pm shift).

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More about this job

Responsibilities

The Estimator is responsible for preparing accurate collision repair estimates while ensuring compliance with OEM procedures and insurer guidelines. Additionally, the role manages front-office operations, including customer communication, scheduling, and administrative documentation.

Requirements

Candidates must have 3-5 years of experience in collision estimating and proficiency with industry-standard software like Mitchell and Audatex. Strong organizational skills, a valid driver's license, and knowledge of insurance claim terminology are required.

Skills

Collision estimating
Customer service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM repair procedures
Claims administration
Data entry
Financial record keeping
Problem-solving
Communication
Organization
WHMIS compliance
PIPEDA compliance
Microsoft Office Suite

Benefits

Health benefits
Dental benefits
Vision benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimator
Mitchell Connect
Audatex
OEM Procedures
Claims Administration
DRP Guidelines
WHMIS
PIPEDA
AODA
I-CAR
ARMS
Reynolds
Collision Link
Progi Parts
Customer Experience
Repair Estimates
Sublet Services
Quality Control
Financial Records
Inventory Management
Automotive Repair
Insurance Claims
Data Entry
Scheduling
Microsoft Office

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