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Added 38 mins ago
CB
Sales Associate - CosmoProf Store # 07516
CosmoProf Beauty
Charlottetown, PE
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 1 hour ago
FT
Human Resources Advisor - Recruitment
Fountain Tire
Edmonton, AB
- Other
Join Fountain Tire as a Human Resources Advisor – Recruitment and go beyond traditional recruitment by building and continuously improving the strategies, tools, and resources that help our…
Added 2 hours ago
ENGINEER
City of Toronto
Toronto, ON
The first five program areas are led by a Senior Engineer, and the last is led by a Source Water Protection Advisor. As an Engineer in PIE, you will report to a Senior Engineer. Two (2)…
Added 2 hours ago
AL
Service Advisor (Elie)
AgWest Ltd.
Elie, MB
- Full-time
AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Elie. In this pivotal role, you will be responsible for coordinating service requests,…
Added 2 hours ago
AL
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
- Full-time
We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is…
Added 3 hours ago
AL
Service Advisor (Yorkton)
AgWest Ltd.
Yorkton, SK
- Full-time
This role combines Service Advisor, administrative, warranty, and parts support responsibilities, providing support to both the Yorkton and Weyburn locations. The successful candidate will…
Added 3 hours ago
Beauty Advisor (Inside Sales) Sally Beauty 05605
Sally Beauty
East Gwillimbury, ON
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 4 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 5 hours ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
Mississauga, ON
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 6 hours ago
CB
07329 Inside Sales
CosmoProf Beauty
Saskatoon, SK
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 8 hours ago
RB
Relationship Manager Business Markets Intern
Royal Bank of Canada
Bathurst, NB
- Full-time
Completion of the RBC Banking Advisor training program, or the Associate Account Manager training program, or previous experience as a small business owner, or in a similar position at…
Added 8 hours ago
C
Senior HSE Advisor
Cummins
Mississauga, ON
- Full-time
We are looking for a talented Senior HSE Advisor to join our team in Mississauga or Ottawa, ON.
Added 9 hours ago
SB
07329 Inside Sales
Sally Beauty Holdings
Saskatoon, SK
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 9 hours ago
Sales Representative - Facility Services
Cintas
Kamloops, BC
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 9 hours ago
B
Senior Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
This is transformation work, and at this level you will own significant parts of it. You will lead discovery, form the point of view on where a client stands and where they need to be, and…
Added 9 hours ago
TC
Crushing Service Advisor
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a Crushing Service Advisor to join our team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the…
Added 9 hours ago
R
Relationship Manager Business Markets Intern
RBC
Bathurst, NB
- Full-time
Completion of the RBC Banking Advisor training program, or the Associate Account Manager training program, or previous experience as a small business owner, or in a similar position at…
Added 9 hours ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 9 hours ago
BG
CSA
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 9 hours ago
CG
Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
Added 9 hours ago
CA
Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
Added 9 hours ago
AI
Quick Lube Technician - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
- $18 to $20 CAD / hour
- Full-time
Perform complete multi-point inspection on vehicle, check, and mark all required items on the checklist as required. Present the findings to the Service Advisor
Added 10 hours ago
L
HS&E Advisor
Ledcor
Calgary, AB · Edmonton, AB · Saskatoon, SK
- Full-time
You are an HS&E Advisor, who plays a key role in the execution and implementation of a diverse range of health and safety programs for Telecommunication projects. You will develop and…
Added 10 hours ago
IM
Principal, Client Portfolio Strategy and Governance
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
This job posting is for an existing vacancy. If you are ready to deliver best-in-class service and join a collaborative, motivated and fun team of professionals, IMCO offers the opportunity…
Added 11 hours ago
TC
PM Service Scheduler
Toromont Cat
Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
The Preventative Maintenance Service Scheduler, is responsible for ensuring customer satisfaction and the timely and accurate execution of PM Services. The Preventative Maintenance Service…

CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process.
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.
Gather additional information from insured customers when required.
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage.
Photograph vehicle damage according to shop and insurer requirements.
Determine vehicle drivability and whether disassembly is required for an accurate estimate.
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures.
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.
Ensure accurate data entry, including real‑time dates and correct rate profiles.
Communicate claim details, scheduling updates, and delays to insurers and customers.
Select appropriate parts, confirm model/trim, pricing, and availability.
Schedule sublet services and quote sublet work.
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.
Upload and monitor claims for approval.
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately.
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed.
Customer & vendor support via phone, email, and in person.
Provide professional, friendly communication and timely updates throughout the repair process.
Enter invoices, post payments, and maintain accurate financial and administrative records.
Receive payments from customers, insurers, and third parties.
Schedule appraisal, repair, rental, towing, and sublet appointments.
Confirm drivability and towing needs; coordinate with head office and external partners.
Maintain organized digital and physical filing systems; update management systems with dates and notes.
Scan and upload invoices; track calls and communication per claim.
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims.
Explain insurance processes, verify deductibles, and prepare claim paperwork.
Update insurers on repair status and manage estimating systems, assignments, and supplements.
Ensure clear communication through preferred customer channels and support CSI review completion.
Maintain compliance with WHMIS, PIPEDA, and other required standards.
Support general office administration, labor flagging, cost management, and maintaining a clean workspace.

Collision estimating experience - 3–5 years of experience as a Collision Estimator.
Customer service experience - 3–5 years of customer service, AP/AR, or administrative experience (asset).
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems.
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
Proficiency in Microsoft Office Suite.
Valid Driver’s Licence.
I‑CAR training is an asset.
Strong communication, organization, and problem‑solving skills.
Ability to work in a fast‑paced environment and manage multiple priorities.

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday–Friday schedule (8am-5pm shift).

Apply About employer

More about this job

Responsibilities

The Estimator is responsible for preparing accurate collision repair estimates while ensuring compliance with OEM procedures and insurer guidelines. Additionally, the role manages front-office operations, including customer communication, scheduling, and administrative documentation.

Requirements

Candidates must have 3-5 years of experience in collision estimating and proficiency with industry-standard software like Mitchell and Audatex. Strong organizational skills, a valid driver's license, and knowledge of insurance claim terminology are required.

Skills

Collision estimating
Customer service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM repair procedures
Claims administration
Data entry
Financial record keeping
Problem-solving
Communication
Organization
WHMIS compliance
PIPEDA compliance
Microsoft Office Suite

Benefits

Health benefits
Dental benefits
Vision benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimator
Mitchell Connect
Audatex
OEM Procedures
Claims Administration
DRP Guidelines
WHMIS
PIPEDA
AODA
I-CAR
ARMS
Reynolds
Collision Link
Progi Parts
Customer Experience
Repair Estimates
Sublet Services
Quality Control
Financial Records
Inventory Management
Automotive Repair
Insurance Claims
Data Entry
Scheduling
Microsoft Office

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