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Added 6 mins ago
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Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
Act as a coach and advisor to leaders, offering practical guidance on team dynamics, performance, change, and growth.
Added 6 mins ago
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Human Resources Advisor
Ubisoft
Quebec, QC · Montreal, Québec
- Full-time
As a Human Resources Advisor at Ubisoft Quebec, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 6 mins ago
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Human Resources Advisor
Ubisoft
Montreal, QC
- Full-time
As a Human Resources Advisor at Ubisoft Montreal, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 6 mins ago
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Human Resources Advisor
Ubisoft
Saguenay, QC · Montreal, Québec
- Full-time
As a Human Resources Advisor at Ubisoft Saguenay, you will be the main point of contact for employees and managers in a shared services model. In a dynamic environment with a high volume of…
Added 6 mins ago
HG
H&M Sales Advisor
H&M Group
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 6 mins ago
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Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
The Client Service Associate role supports one or more Investment Advisors (IAs) and IA Team and staff, and Private Wealth branch operations with day-to-day administration and provides…
Added 20 mins ago
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BILINGUAL SENIOR BUSINESS ADVISOR, FINANCIAL MANAGEMENT, BUSINESS TRANSITION AND STRATEGY - Montreal
BDC
Montreal, QC
- Full-time
…medium-sized businesses across Canada. As a Senior Business Advisor, you lead and deliver high-value advisory engagements that help entrepreneurs strengthen financial performance, improve…
Added 20 mins ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that…
Added 20 mins ago
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H&M Sales Advisor
H&M
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 20 mins ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that…
Added 20 mins ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 20 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 20 mins ago
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Financial Planning Advisor
CIBC
London, ON
- Full-time
Business Development, Client Service, Customer Experience (CX), Financial Advising, Investment Planning, Proposal Writing, Results-Oriented
Added 20 mins ago
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Service Advisor
Robert Half
AB · Edmonton, AB
- Full-time
Robert Half is partnering with a growing Edmonton-based service organization to recruit a Service Advisor / Service Operations Coordinator for a key position within their service department.
Added 20 mins ago
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Data Analyst
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
Monitor lead performance, contact rates, conversion, sales performance, and advisor productivity.
Added 21 mins ago
Home Comfort Advisor
Reliance Home Comfort
North Bay, ON
By joining Reliance as a Home Comfort Advisor you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 21 mins ago
Advisor - Health & Safety
Town of Cochrane
Cochrane, AB
We are seeking a Health & Safety Advisor to join our Health & Safety team. This role is ideal for a collaborative professional who is passionate about building a strong safety culture,…
Added 21 mins ago
ME
Retail Store Advisor (Seasonal)
Mountain Equipment Company
Ottawa, ON
- $19.18 to $19.89 CAD / hour
- Temporary
As a Seasonal Store Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your…
Added 36 mins ago
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Client Advisor
RBC
Cornwall, ON
- Part-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 36 mins ago
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Damage Insurance Agent (Bilingual)
RBC
Beaconsfield, QC · Beauharnois, QC · Beloeil, QC · Blainville, QC · Boucherville, QC · Brossard, QC · Candiac, QC · Chambly, QC · Châteauguay, QC · Côte-Saint-Luc, QC · Dollard-Des Ormeaux, QC · Dorval, QC · Drummondville, QC · La Prairie, QC · Laval, QC · Longueuil, QC · Mascouche, QC · Mont-Royal, QC · Mont-Saint-Hilaire, QC · Mont-Tremblant, QC · Montreal, QC · Pointe-Claire, QC · Repentigny, QC · Rosemère, QC · Saint-Bruno-de-Montarville, QC · Saint-Constant, QC · Saint-Eustache, QC · Saint-Jean-sur-Richelieu, QC · Saint-Jérôme, QC · Saint-Lambert, QC · Saint-Sauveur, QC · Salaberry-de-Valleyfield, QC · Sept-Îles, QC · Sherbrooke, QC · Sorel-Tracy, QC · Terrebonne, QC · Vaudreuil-Dorion, QC · Westmount, QC
- Full-time
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect…
Added 36 mins ago
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Portfolio Advisor, Portfolio Construction & Practice Management
RBC
Toronto, ON
- Full-time
…portfolio analysis and management experience as an Associate Advisor or Investment Advisor, with the ability to distill complex investment views into clear recommendations that align with…
Added 36 mins ago
SC
Resource Coordinator - Complex Special Needs
Service Coordination For Persons With Special Need
Ottawa, ON
- $55,250 to $65,000 CAD / year
- Full-time
Service Coordination for People with Developmental Disabilities (SCS) has an accommodation process in place and provides accommodations for candidates and employees with specific needs. If…
Added 36 mins ago
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Wealth Management Advisor
Desjardins
Disraeli, QC · Caisse Desjardins du Carrefour des lacs
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 36 mins ago
D
Personal Finance Advisor
Desjardins
Boucherville, QC · Varennes, QC · Verchères, QC · Caisse Desjardins des Patriotes
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 36 mins ago
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Personal Finance Advisor
Desjardins
Boucherville, QC · Sainte-Julie, QC · Varennes, QC · Verchères, QC · Caisse Desjardins des Patriotes
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…

CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process.
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates.
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements).
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards.
Gather additional information from insured customers when required.
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage.
Photograph vehicle damage according to shop and insurer requirements.
Determine vehicle drivability and whether disassembly is required for an accurate estimate.
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures.
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines.
Ensure accurate data entry, including real‑time dates and correct rate profiles.
Communicate claim details, scheduling updates, and delays to insurers and customers.
Select appropriate parts, confirm model/trim, pricing, and availability.
Schedule sublet services and quote sublet work.
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines.
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication.
Upload and monitor claims for approval.
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately.
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed.
Customer & vendor support via phone, email, and in person.
Provide professional, friendly communication and timely updates throughout the repair process.
Enter invoices, post payments, and maintain accurate financial and administrative records.
Receive payments from customers, insurers, and third parties.
Schedule appraisal, repair, rental, towing, and sublet appointments.
Confirm drivability and towing needs; coordinate with head office and external partners.
Maintain organized digital and physical filing systems; update management systems with dates and notes.
Scan and upload invoices; track calls and communication per claim.
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims.
Explain insurance processes, verify deductibles, and prepare claim paperwork.
Update insurers on repair status and manage estimating systems, assignments, and supplements.
Ensure clear communication through preferred customer channels and support CSI review completion.
Maintain compliance with WHMIS, PIPEDA, and other required standards.
Support general office administration, labor flagging, cost management, and maintaining a clean workspace.

Collision estimating experience - 3–5 years of experience as a Collision Estimator.
Customer service experience - 3–5 years of customer service, AP/AR, or administrative experience (asset).
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems.
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology.
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems.
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge.
Proficiency in Microsoft Office Suite.
Valid Driver’s Licence.
I‑CAR training is an asset.
Strong communication, organization, and problem‑solving skills.
Ability to work in a fast‑paced environment and manage multiple priorities.

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday–Friday schedule (8am-5pm shift).

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More about this job

Responsibilities

The Estimator is responsible for preparing accurate collision repair estimates while ensuring compliance with OEM procedures and insurer guidelines. Additionally, the role manages front-office operations, including customer communication, scheduling, and administrative documentation.

Requirements

Candidates must have 3-5 years of experience in collision estimating and proficiency with industry-standard software like Mitchell and Audatex. Strong organizational skills, a valid driver's license, and knowledge of insurance claim terminology are required.

Skills

Collision estimating
Customer service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM repair procedures
Claims administration
Data entry
Financial record keeping
Problem-solving
Communication
Organization
WHMIS compliance
PIPEDA compliance
Microsoft Office Suite

Benefits

Health benefits
Dental benefits
Vision benefits
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimator
Mitchell Connect
Audatex
OEM Procedures
Claims Administration
DRP Guidelines
WHMIS
PIPEDA
AODA
I-CAR
ARMS
Reynolds
Collision Link
Progi Parts
Customer Experience
Repair Estimates
Sublet Services
Quality Control
Financial Records
Inventory Management
Automotive Repair
Insurance Claims
Data Entry
Scheduling
Microsoft Office

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