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Added 16 mins ago
Mechanic - Level 3
Sunbelt Rentals, Inc.
Terrace, BC
Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service
Added 16 mins ago
Mobile Maintenance Technician
Cushman & Wakefield
Drummondville, QC · Montreal, QC
Full-time
…machinery, plumbing systems, kitchen equipment, roofs, drains, shop, grounds equipment, and HVAC• Clean, lubricate, and service a wide variety of pumps, valves, pneumatic controls,…
Added 1 hour ago
Service Manager
Dilawri Group of Companies
Vaughan, ON
Full-time
Monitor shop capacity, technician productivity, efficiency, and proficiency.
Added 1 hour ago
Service Technician II
Kenco Group
ON · Ontario, Canada
Full-time
Service Technician II is responsible for performing general maintenance, repairs and preventative maintenance with all Material Handling Equipment (MHE), automated systems, and conveyors…
Added 3 hours ago
MOBILE TRUCK & TRAILER MECHANIC - RED SEAL (310T)
J.D. Irving, Limited
Dieppe, NB
Full-time
…professional who enjoys working independently and providing on-site service to…
Added 3 hours ago
Heavy Equipment Technician - Lead Hand
Cooper Equipment Rentals Limited
Brampton, ON
Full-time
Coordinate with the Branch Manager and Parts and Service Coordinator on workflow, parts ordering, and equipment readiness.
Added 3 hours ago
Mechanic
Sunbelt Rentals, Inc.
Puslinch, ON
Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service
Added 4 hours ago
Technician Helper
Finning
Swift Current, SK
Full-time
Join the Finning Canada family, part of the world’s largest Caterpillar dealer. We are currenting recruiting a Technician Helper to join our team in Swift Current, SK. Reporting directly to…
Added 4 hours ago
Automotive Apprentice
AppleOne Employment Services
Vaughan, ON
$21 to $27 CAD / hour
Full-time
…is seeking a highly motivated and detail-oriented Automotive Service Apprentice to join our elite service…
Added 4 hours ago
Apprentice Tech - Truck
INLAND KENWORTH US INC
Winnipeg, MB
Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 5 hours ago
Technician II
Okanagan College
Vernon, BC
…provide support and assistance by monitoring students and the shop…
Added 5 hours ago
Quick Service Technician - Capital GMC Buick, Edmonton
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 5 hours ago
Quick Service Technician - Capital GMC Buick, Edmonton
Capital Automotive Group
Edmonton, AB · GMC Edmonton
Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 5 hours ago
Shop Technician
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Mystery Lake, MB
$35.73 to $47.06 CAD / hour
MacLean Engineering is seeking a skilled and experienced Shop Technician to join our growing team in Thompson, MB. The shop technician is responsible for providing competent and efficient…
Added 5 hours ago
Tire Technician, Winnipeg Warman Road
Fountain Tire
Winnipeg, MB
Other
Fountain Tire Winnipeg Warman Road (140 Warman Rd.), an established automotive repair shop, is looking for a responsible, safe, and dedicated associate to join our team as an Automotive…
Added 6 hours ago
Service Supervisor
Toromont Cat
Sudbury, ON
Full-time
Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
Added 6 hours ago
Automotive Technician - 310S Licensed - Toyota
Manufacturing Job Site
Toronto, ON
Full-time
310S Licensed Automotive Technician – Toyota Service Department
Added 6 hours ago
Truck & Coach Technician 310T
Cummins
Mississauga, ON
Full-time
Complete repairs on engine products in a service shop
Added 7 hours ago
Senior Building Mechanical Technologist
CIMA+
Bowmanville, ON · Mississauga, Ontario
$68,960 to $94,820 CAD / year
Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 7 hours ago
Senior Building Mechanical Technologist
CIMA+
Mississauga, ON
$68,960 to $94,820 CAD / year
Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 7 hours ago
Senior Building Mechanical Technologist
CIMA+
Bowmanville, ON
$68,960 to $94,820 CAD / year
Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 7 hours ago
Senior Building Mechanical Technologist
CIMA+
Kitchener, ON
$68,960 to $94,820 CAD / year
Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 14 hours ago
Apprentice Tech - Truck
Inland Truck & Equipment
Saskatoon, SK
Internship
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 14 hours ago
Heavy Duty Equipment Journeyperson
Federal Signal Corporation
Winnipeg, MB
Full-time
…trucks, and other heavy-duty vehicles. Working closely with the Service Writer, Parts Department, and fellow technicians, you will help maximize equipment uptime while maintaining high…
Added 17 hours ago
310 Certified Technician
Parsons Corporation
Markham, ON
Full-time
…certification within an office environment. No more weekends in the…

CSN Collision

Licensed Autobody Technician

Hamilton, ON, Canada

Experience: 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
Posting language: English
Posted: Sep 23, 2026

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Original job description

CSN Collision was founded in 2002 by four successful collision repair owners to help independent repair facilities improve performance through training, operational support, and marketing initiatives. Today, CSN Collision is a leading collision repair network with over 400 locations across Canada, the United States, and Italy.

In addition to its franchise network, CSN operates a growing group of corporate-owned collision repair centres across Ontario, focused on delivering safe, high-quality repairs and exceptional customer experience.

Job Summary:

The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customers’ needs and determine how best to meet them and provide them with viable options and cost-effective solutions. This role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs by entering and exiting the shop. Providing quality customer service makes for a great experience at our shop.

Primary Objectives of the Role

Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.
Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.
Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.

3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
3 to 5 years of experience, automotive parts experience is preferred
Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
Valid Driver’s license

Potential On-the-Job Exposure to the following elements:

Fumes
Dirt
Chemicals/Toxins
Hazards
Heat/Cold
Noise
Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials

What we offer:

Competitive pay
Benefits

Schedule: 8 hour shift, Monday to Friday

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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More about this job

Responsibilities

The customer service representative manages customer inquiries, insurance claims, and repair scheduling to ensure a professional and efficient service experience. They are also responsible for processing invoices, maintaining accurate financial records, and coordinating with vendors and internal teams.

Requirements

Candidates should have 3 to 5 years of experience in customer service and accounts payable/receivables, with a preference for automotive parts knowledge. A valid driver's license is required, along with proficiency in industry-standard management systems like ARMS, Mitchell, and Reynolds.

Skills

Customer service
Accounts payable
Accounts receivable
Automotive parts management
Claims processing
Invoicing
Scheduling
Data entry
Insurance administration
Inventory management
Communication
Problem solving
Administrative support
WHMIS compliance
PIPEDA compliance

Benefits

Competitive pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Accounts Payable
Accounts Receivable
Automotive Parts
Claims Processing
Invoicing
Scheduling
ARMS
Mitchell
Reynolds
Collision Link
Progi Parts
Inventory Management
Insurance Administration
WHMIS
PIPEDA
Administrative Support
Collision Repair
Data Entry
Vendor Support

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