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CSN Collision

Auto Collision Repair Planner

Pickering, ON, Canada

$50,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 2-5 years of experience writing collision estimates or working as a vehicle blueprint planner.
Posting language: English
Posted: Oct 1, 2026

Original job description

AUTO COLLISION REPAIR PLANNER SUMMARY:

As a Collision Repair Planner, you will be the bridge between our customers, insurance, and production technicians. Instead of writing simple "guesswork" estimates, you will lead the vehicle blueprinting process - researching OEM procedures, ordering parts accurately, and building a flawless repair plan before the vehicle ever hits the technician's stall.

Key Responsibilities

Damage Blueprinting: Coordinate with teardown technicians to perform complete vehicle disassembly. Identify all hidden structural, mechanical, and safety-system (ADAS) damages
OEM Research: Access, review, and print vehicle-specific manufacturer repair procedures for every file to ensure precise compliance and safety
Estimate & Supplement Creation: Utilize industry software (Audatex or Mitchell) to write accurate, highly detailed repair plans and handle supplemental claims efficiently
Insurance Liaison: Manage relationships with insurance adjusters, insurance image desk appraisers and Direct Repair Programs (DRPs), ensuring all documentation meets guidelines for seamless approvals
Visual Shop Mapping: Use standard shop communications (windshield notations, magic water markers) to map out repair paths, distinguish existing wear from accident damage, and keep production moving
Customer Concierge: Provide clear, empathetic updates to vehicle owners regarding their repair status, parts delays, and delivery timelines

PRIMARY OBJECTIVE OF THE AUTO COLLISION REPAIR PLANNER:

Set reasonable expectations for the customer, and educate them on the repair process
Have thorough understanding of estimating software, required to process estimates.
Locating assignments from insurer and understanding the requirements. Understanding terms on assignment - LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.
Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
Gather additional information that may be required from the insured.
View vehicle with customer to highlight accident replated damage, and previous damage non claim related.
Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
Determine if a vehicle is drivable or non-drivable
Determine is a vehicle requires disassembly for an accurate estimate.
Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed
Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
DATA - Ensure proper dates are inputted in the estimating systems - real time dates.
Ensure correct rate profiles are being selected.
Communication - ensure the claim and important details are communicated to the insurer and customer. For example, when a vehicle is scheduled, or any delays.
Parts - ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
Schedule sublets.
Ensure all invoices (parts, sublet, rental, towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.
Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
Upload and monitor claims for approval.
Sell customer pay/third party pay estimates. Goal is a batting average at 80% or higher.
Send final supplement/final bills to insurer for approval, following insurance guidelines.
Ensure final authorization is noted in management system, and final amounts match - for proper closing of file in management system.
Quality Control, ensure final product is ready for delivery to customer.
Deliver vehicle to customer, explain repair where required.

PERSONAL ATTRIBUTES:

Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clients up-to-date on the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers' issues and address them accordingly.
Negotiation skills: Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding.
Detail-oriented and accurate in all work and communication.
Empathetic personality and confidence to the customer, to take control of the claim.
Set reasonable expectations for the customer, and educate them on the repair process
Ability to prioritize and be effective with changing priorities.
Be professionally dressed and be a great CSN ambassador.
Build relationships with, customers, vendors, and insurers

ON-THE-JOB EXPOSURE TO THE FOLLOWING ELEMENTS

Fumes
Dirt
Chemicals/Toxins
Hazards
Heat/Cold
Noise
May be required to bend, crouch, and reach

SCHEDULE:

Monday to Friday: 8:00 am to 5:00 pm

Requirements

QUALIFICATIONS:

2-5 years of experience writing collision estimates or working as a vehicle blueprint planner.
High proficiency in Mitchell Connect and Audatex (Qapter)
Knowledge of ARMS, ProgiSync, BodyShopConnect, Microsoft Outlook and Google Sheets, is an asset
Proficiency in Microsoft Office Suite and other relevant software applications
Incredible attention to detail, strong negotiation skills, and a professional, customer-first attitude
Must possess a valid Ontario G Driver's License with a clean abstract
Knowledgeable and be up to date in various Insurance "DRP" practices/guidelines.
Organizational skills with strong attention to detail, accuracy, and ability to prioritize tasks
Ability to multi-task on a daily basis
Strong math skills
Ability to work collaboratively in a team-oriented environment
Excellent communication and interpersonal skills
Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA

Benefits

WHAT WE OFFER:

Dental care
Extended health care
Vision care

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN (add shop name) continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

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More about this job

Responsibilities

Blueprint collision repairs by inspecting and documenting vehicle damage, researching OEM procedures, preparing detailed estimates and supplements, and coordinating parts, sublets, and insurer approvals. Keep customers, insurers, and production teams informed throughout the repair, and verify repair quality and final documentation before vehicle delivery.

Requirements

Requires 2–5 years of collision estimating or vehicle blueprint planning experience, strong proficiency in Mitchell Connect and Audatex (Qapter), and a valid Ontario G driver's license with a clean abstract. Candidates should have knowledge of insurer DRP practices, strong organizational, math, communication, negotiation, and customer-service skills, and current compliance training.

Skills

Collision Damage Blueprinting
Collision Estimating
Mitchell Connect
Audatex (Qapter)
OEM Repair Procedure Research
Supplement Creation
Insurance Claims Management
Parts Sourcing
ADAS Damage Identification
Quality Control
Customer Communication
Negotiation
Microsoft Office
ARMS
ProgiSync
Attention to Detail

Benefits

Dental Care
Extended Health Care
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Collision Repair
Vehicle Blueprinting
Collision Estimates
Mitchell Connect
Audatex
Qapter
OEM Repair Procedures
Supplement Claims
Insurance Adjusters
Direct Repair Programs
ADAS
Parts Sourcing
Sublet Scheduling
ARMS
ProgiSync
BodyShopConnect
Microsoft Outlook
Google Sheets
Microsoft Office
Ontario G Driver's License
DRP Guidelines
AODA
WHMIS
Workplace Health and Safety
Workplace Violence and Harassment
PIPEDA
Quality Control
Customer Service
Insurance Claims
Repair Planning

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