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Customer Success Manager, North America
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- Full-time
…services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service…
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- Full-time
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Christmas Kettle Assistant
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One year of related experience or working in customer service
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Calibration Technician (Ottawa Area)
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Calibration Technician (Mississauga Area)
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Added 3 mins ago
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DIRECTEUR ADJOINT DE MAGASIN
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Added 3 mins ago
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CSN Collision

Collision Centre General Manager

Waterloo, ON, Canada

$95,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $95,000 to $130,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Overview:

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

Job Summary:

CSN Collision is looking for a strong leader to manage one of our stores. Reporting to the Regional Operations Manager - Cluster 2, The General Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while maintaining excellent customer satisfaction levels.

Key Responsibilities:

Team Management:
Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff
Provide guidance, training, and support to staff members to ensure they perform their duties effectively
Foster a positive and collaborative work environment that encourages teamwork and professional growth
Workflow Management:
Coordinate and schedule repair jobs to optimize workflow and ensure timely completion of repairs
Allocate resources, including personnel, equipment, and materials, based on workload and priorities
Monitor progress on repair jobs and address any delays or issues that may arise to keep projects on track
Quality Control:
Implement and enforce quality control procedures to ensure that all repairs meet industry standards and customer expectations
Conduct regular inspections of completed repairs to verify quality and identify any deficiencies that need to be addressed
Work closely with technicians to resolve technical challenges and provide guidance on best practices
Customer Service:
Interact with customers to understand their repair needs, provide accurate estimates, and address any concerns or questions they may have
Maintain open lines of communication with customers throughout the repair process, keeping them informed of progress and any changes to the timeline or scope of work
Handle customer complaints or issues in a professional and timely manner, striving to achieve high levels of customer satisfaction
Inventory and Supply Management:
Manage inventory levels of parts, materials, and supplies necessary for autobody repairs
Establish relationships with suppliers and negotiate pricing agreements to ensure cost-effective procurement of materials
Monitor inventory levels and reorder supplies as needed to prevent disruptions to workflow
Safety and Compliance:
Enforce safety protocols and ensure that all staff members adhere to safety regulations and best practices
Stay informed about industry trends, regulations, and advancements in autobody repair techniques and equipment
Ensure that the collision center operates in compliance with relevant environmental, health, and safety standards
Financial Management:
Develop and manage budgets for the collision center, including operating expenses, labor costs, and capital expenditures
Monitor financial performance and implement cost-control measures to optimize profitability
Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to increase efficiency and revenue

Requirements

Must have at least 5 years of Collision Centre Management or Estimations Experience
Experience working with Bodyshop Connect and Nexsyis an asset
5+ years of proven experience in store management or a similar role
Excellent communication and interpersonal abilities
Proven teambuilding and leading experience
Sales and negotiation aptitude

On-the-Job Exposure to the following elements:

Fumes
Dirt
Chemicals/Toxins
Hazards
Heat/Cold
Noise

Benefits

Competitive pay (Base + Bonus)
Health benefits
Training and Support
Career pathways

Apply About employer

More about this job

Responsibilities

Lead the collision centre’s staff and oversee repair scheduling, workflow, quality control, customer communication, inventory, safety, and regulatory compliance. Manage budgets and financial performance while improving efficiency, profitability, and customer satisfaction.

Requirements

Requires at least five years of collision centre management or estimating experience, along with five or more years of store management or similar experience. Strong communication, team leadership, sales, and negotiation abilities are required; experience with Bodyshop Connect and Nexsyis is an asset.

Skills

Team Leadership
Collision Centre Management
Autobody Repair
Workflow Management
Quality Control
Customer Service
Inventory Management
Supplier Negotiation
Safety Compliance
Financial Management
Budgeting
Cost Control
Communication
Team Building
Sales
Estimating

Benefits

Competitive Pay
Bonus
Health Benefits
Training And Support
Career Pathways

Visa sponsorship

Not detected in the job text

Keywords

Collision Centre
Collision Repair
Autobody Repair
Bodyshop Connect
Nexsyis
Estimating
Team Management
Workflow Management
Repair Scheduling
Quality Control
Customer Service
Inventory Management
Supplier Negotiation
Safety Protocols
Environmental Compliance
Health And Safety
Budget Management
Labor Costs
Capital Expenditures
Financial Performance
Cost Control
Key Performance Indicators
Sales
Negotiation
Staff Training

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