Closed listing
Customer Service Representative
- New Hamburg, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About CSN Collision
CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.
Summary:
Since 1993, CSN Koebel's has been a staple in the Waterloo community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR's goal is to ascertain the customer's needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.
Requirements
CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.
Summary:
Since 1993, CSN Koebel's has been a staple in the Waterloo community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.
The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR's goal is to ascertain the customer's needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.
Requirements
- Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management
- Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties
- Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
- Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim
- Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims
- Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements
- Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards
- General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace
- 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset
- 3 to 5 years of experience, automotive parts experience is preferred
- Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset
- Valid Driver's license
- Fumes
- Dirt
- Chemicals/Toxins
- Hazards
- Heat/Cold
- Noise
- Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials
- Competitive pay
- Benefits
- Hours of Operation: Monday - Friday 8:00 am - 5:00 pm
More about this job
Responsibilities
Support customers, vendors, and insurers by answering inquiries, explaining claims and repair processes, providing updates, and resolving issues. Coordinate appointments and repair workflows, process invoices and payments, maintain records and systems, and support a positive customer experience and compliant office operations.
Requirements
Three to five years of customer service and accounts payable or receivable experience is an asset, and automotive parts experience is preferred. Knowledge of ARMS, Mitchell, Reynolds, Collision Link, Progi Parts, or other inventory management systems is an asset; a valid driver's license is required.
Skills
- Customer Service
- Customer and Vendor Support
- Accounts Payable and Receivable
- Invoice and Payment Processing
- Claims Administration
- Appointment Scheduling
- Repair Coordination
- Insurance Communication
- Document Management
- Data Entry
- Automotive Parts
- Collision Repair
- Problem Resolution
- Professional Communication
- WHMIS Compliance
- PIPEDA Compliance
Benefits
- Competitive Pay
- Benefits
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Finance & Accounting
- Transportation
Keywords
- Customer Service
- Collision Repair
- Accounts Payable
- Accounts Receivable
- Invoice Processing
- Payment Processing
- Insurance Claims
- Claims Administration
- Repair Scheduling
- Appraisal Scheduling
- Rental Coordination
- Towing
- Automotive Parts
- ARMS
- Mitchell
- Reynolds
- Collision Link
- Progi Parts
- Inventory Management Systems
- WHMIS
- PIPEDA
- Courtesy Cars
- Warranty Parts
- Estimating Systems
- Supplements
- Digital Filing Systems