Jobs in Canada

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Added 15 mins ago
LA
Automotive service technician
Lucky Auto
Brampton, ON
- From $38.5 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of commercial transport truck systems
Added 15 mins ago
EF
Fire alarm technician
Everguard Fire and Safety / Everguard Incendie et Sécurité
Kamloops, BC
- $28 to $34 CAD / hour
- Full-time
- On-site
Repair or replace defective or worn-out parts and components using hand, power or specially designed tools
Added 15 mins ago
EF
Fire alarm technician
Everguard Fire and Safety / Everguard Incendie et Sécurité
Prince George, BC
- $28 to $34 CAD / hour
- Full-time
- On-site
Repair or replace defective or worn-out parts and components using hand, power or specially designed tools
Added 22 mins ago
AP
Heavy equipment field mechanic
AMI Personnel
Sudbury, ON
- $45 to $56 CAD / hour
- Full-time
- Contract
Adjust equipment and repair or replace defective parts
Added 42 mins ago
DM
Machinist
Donnacona Métal
Donnacona, QC
- $30.99 to $34.68 CAD / hour
- Full-time
- On-site
Compute dimensions and tolerances of machine parts
Added 51 mins ago
DB
Sail maker
Doyle Boston Sailmakers
Point Edward, ON
- From $27.68 CAD / hour
- Full-time
- On-site
Examine sketches, samples of articles and specifications of designs to determine number, size and shape of pattern parts and assess the amount of cloth required to make a product
Added 54 mins ago
SR
Heavy-duty equipment technician
Stephenson's Rental Services
Mississauga, ON
- From $36 CAD / hour
- Full-time
- On-site
Adjust equipment and repair or replace defective parts
Added 58 mins ago
MH
Automotive service technician
Midtown Honda
North York, ON
- $35 to $43 CAD / hour
- Full-time
- On-site
Estimate parts and labour cost to perform vehicle maintenance and repairs
Added 1 hour ago
MH
Automotive service technician apprentice
Midtown Honda
North York, ON
- $25 to $37 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 1 hour ago
FD
Automotive service technician
Fraser Durham Chrysler Dodge Jeep Ram Inc.
Oshawa, ON
- From $37 CAD / hour
- Full-time
- Contract
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 1 hour ago
FD
Automotive body technician
Fraser Durham Chrysler Dodge Jeep Ram Inc.
Oshawa, ON
- From $37 CAD / hour
- Full-time
- Contract
- On-site
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place
Added 1 hour ago
LC
Auto body repairer
Les Camions Gilbert inc
Beauceville, QC
- From $26.25 CAD / hour
- Full-time
- On-site
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place
Added 1 hour ago
LC
Mechanic, truck
Les Camions Gilbert inc
Beauceville, QC
- From $24 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of truck-trailer systems
Added 1 hour ago
CS
Welder
C&K Services Ltd
Iqaluit, NU
- From $42 CAD / hour
- Full-time
- On-site
Operate previously set-up welding machines to fabricate or repair metal parts and products
Added 1 hour ago
NB
Agricultural equipment technician
Novlan Bros Sales Partnership
North Battleford, SK
- $35 to $50 CAD / hour
- Full-time
- On-site
Adjust equipment and repair or replace defective parts
Added 1 hour ago
GT
Heavy equipment mechanic
Garage TGB
Saint-Joseph-de-Lepage, QC
- $23 to $34 CAD / hour
- Full-time
- On-site
Adjust equipment and repair or replace defective parts
Added 1 hour ago
GT
Heavy equipment mechanic
Groupe Transport Gino Bois
Saint-Joseph-de-Lepage, QC
- $23 to $34 CAD / hour
- Full-time
- On-site
Adjust equipment and repair or replace defective parts
Added 1 hour ago
CA
Lubrication technician - automotive service and repair
Carson Automotive Group
Victoria, BC
- From $22.57 CAD / hour
- Full-time
- On-site
Change engine oil and lubricate running gears or moving parts of automobiles, trucks or heavy equipment
Added 1 hour ago
PE
Water well driller helper
Puisatiers Experts inc
Granby, QC
- $22 to $26 CAD / hour
- Full-time
Added 1 hour ago
MC
Refrigeration technician
Maitre Celsius inc.
Saint-Hyacinthe, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Repair and replace parts and components for entire refrigeration, air conditioning, ventilation or heat pump systems
Added 1 hour ago
MC
Refrigeration technician
Maitre Celsius inc.
Sherbrooke, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Repair and replace parts and components for entire refrigeration, air conditioning, ventilation or heat pump systems
Added 1 hour ago
MC
Refrigeration technician
Maitre Celsius inc.
Saint-Eustache, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Repair and replace parts and components for entire refrigeration, air conditioning, ventilation or heat pump systems
Added 2 hours ago
MC
Refrigeration technician
Maitre Celsius inc.
Granby, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Repair and replace parts and components for entire refrigeration, air conditioning, ventilation or heat pump systems
Added 2 hours ago
YG
Automobile mechanic
YVES G. BLOUIN AUTO INC.
Sainte-Marie, QC
- From $23.5 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 2 hours ago
MA
Auto body technician
MacKay's Auto & Custom Limited
Beechville, NS
- From $30 CAD / hour
- Full-time
- On-site
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place

CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements)
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards
Gather additional information from insured customers when required
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage
Photograph vehicle damage according to shop and insurer requirements
Determine vehicle drivability and whether disassembly is required for an accurate estimate
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines
Ensure accurate data entry, including real‑time dates and correct rate profiles
Communicate claim details, scheduling updates, and delays to insurers and customers
Select appropriate parts, confirm model/trim, pricing, and availability
Schedule sublet services and quote sublet work
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication
Upload and monitor claims for approval
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed
Customer & vendor support via phone, email, and in person
Provide professional, friendly communication and timely updates throughout the repair process
Enter invoices, post payments, and maintain accurate financial and administrative records
Receive payments from customers, insurers, and third parties
Schedule appraisal, repair, rental, towing, and sublet appointments
Confirm drivability and towing needs; coordinate with head office and external partners
Maintain organized digital and physical filing systems; update management systems with dates and notes
Scan and upload invoices; track calls and communication per claim
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims
Explain insurance processes, verify deductibles, and prepare claim paperwork
Update insurers on repair status and manage estimating systems, assignments, and supplements
Ensure clear communication through preferred customer channels and support CSI review completion
Maintain compliance with WHMIS, PIPEDA, and other required standards
Support general office administration, labor flagging, cost management, and maintaining a clean workspace

Requirements

Collision estimating experience - 3-5 years of experience as a Collision Estimator
Customer service experience - 3-5 years of customer service, AP/AR, or administrative experience (asset)
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge
Proficiency in Microsoft Office Suite
Valid Driver's Licence
I‑CAR training is an asset
Strong communication, organization, and problem‑solving skills
Ability to work in a fast‑paced environment and manage multiple priorities

Benefits

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday-Friday schedule (8am-5pm shift).

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More about this job

Responsibilities

Prepare accurate collision repair estimates, inspect vehicles, follow OEM and insurer requirements, manage parts and supplements, and coordinate approvals through repair completion. Support customers, insurers, vendors, and internal teams with scheduling, claims administration, payments, documentation, and timely communication.

Requirements

Requires 3–5 years of collision estimating experience and strong familiarity with estimating software, OEM repair platforms, insurer processes, and collision damage assessment. Customer service, administrative, or AP/AR experience is an asset; candidates also need a valid driver's licence, Microsoft Office proficiency, current compliance knowledge, and strong communication and organizational skills.

Skills

Collision Estimating
Customer Service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM Repair Procedures
Damage Assessment
Parts Sourcing
Supplement Management
Microsoft Office
Accounts Payable And Receivable
Communication
Organization
Problem-Solving
Compliance

Benefits

Competitive Pay
Health Benefits
Dental Benefits
Vision Benefits
Paid Time Off
Supportive Team Environment
Training And Development Opportunities
Stable Monday-Friday Schedule

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimating
Mitchell Connect
Audatex
Mitchell UltraMate
Mitchell Tech Advisor
OEM Repair Platforms
ARMS
Reynolds
Collision Link
Progi Parts
DRP Guidelines
Insurance Claims
Repair Supplements
Vehicle Damage Assessment
Parts Sourcing
Sublet Services
Accounts Payable
Accounts Receivable
Microsoft Office
I-CAR Training
AODA
WHMIS
PIPEDA
Worker Health And Safety Awareness
Workplace Violence And Harassment
Customer Experience
Quality Control
Claims Administration
Valid Driver's Licence

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