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CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements)
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards
Gather additional information from insured customers when required
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage
Photograph vehicle damage according to shop and insurer requirements
Determine vehicle drivability and whether disassembly is required for an accurate estimate
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines
Ensure accurate data entry, including real‑time dates and correct rate profiles
Communicate claim details, scheduling updates, and delays to insurers and customers
Select appropriate parts, confirm model/trim, pricing, and availability
Schedule sublet services and quote sublet work
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication
Upload and monitor claims for approval
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed
Customer & vendor support via phone, email, and in person
Provide professional, friendly communication and timely updates throughout the repair process
Enter invoices, post payments, and maintain accurate financial and administrative records
Receive payments from customers, insurers, and third parties
Schedule appraisal, repair, rental, towing, and sublet appointments
Confirm drivability and towing needs; coordinate with head office and external partners
Maintain organized digital and physical filing systems; update management systems with dates and notes
Scan and upload invoices; track calls and communication per claim
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims
Explain insurance processes, verify deductibles, and prepare claim paperwork
Update insurers on repair status and manage estimating systems, assignments, and supplements
Ensure clear communication through preferred customer channels and support CSI review completion
Maintain compliance with WHMIS, PIPEDA, and other required standards
Support general office administration, labor flagging, cost management, and maintaining a clean workspace

Requirements

Collision estimating experience - 3-5 years of experience as a Collision Estimator
Customer service experience - 3-5 years of customer service, AP/AR, or administrative experience (asset)
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge
Proficiency in Microsoft Office Suite
Valid Driver's Licence
I‑CAR training is an asset
Strong communication, organization, and problem‑solving skills
Ability to work in a fast‑paced environment and manage multiple priorities

Benefits

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday-Friday schedule (8am-5pm shift).

Apply About employer

More about this job

Responsibilities

Prepare accurate collision repair estimates, inspect vehicles, follow OEM and insurer requirements, manage parts and supplements, and coordinate approvals through repair completion. Support customers, insurers, vendors, and internal teams with scheduling, claims administration, payments, documentation, and timely communication.

Requirements

Requires 3–5 years of collision estimating experience and strong familiarity with estimating software, OEM repair platforms, insurer processes, and collision damage assessment. Customer service, administrative, or AP/AR experience is an asset; candidates also need a valid driver's licence, Microsoft Office proficiency, current compliance knowledge, and strong communication and organizational skills.

Skills

Collision Estimating
Customer Service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM Repair Procedures
Damage Assessment
Parts Sourcing
Supplement Management
Microsoft Office
Accounts Payable And Receivable
Communication
Organization
Problem-Solving
Compliance

Benefits

Competitive Pay
Health Benefits
Dental Benefits
Vision Benefits
Paid Time Off
Supportive Team Environment
Training And Development Opportunities
Stable Monday-Friday Schedule

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimating
Mitchell Connect
Audatex
Mitchell UltraMate
Mitchell Tech Advisor
OEM Repair Platforms
ARMS
Reynolds
Collision Link
Progi Parts
DRP Guidelines
Insurance Claims
Repair Supplements
Vehicle Damage Assessment
Parts Sourcing
Sublet Services
Accounts Payable
Accounts Receivable
Microsoft Office
I-CAR Training
AODA
WHMIS
PIPEDA
Worker Health And Safety Awareness
Workplace Violence And Harassment
Customer Experience
Quality Control
Claims Administration
Valid Driver's Licence

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