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Added 32 mins ago
VC
Conseiller principal en ventes/Senior Sales Advisor
VinFast Canada
Montreal, QC
- Full-time
…and to guide clients through the process of becoming VinFast vehicle owners. The Senior Sales Advisor is responsible for the sale of VinFast Canada electric vehicles directly to clients.…
Added 34 mins ago
Product Advisor - Jim Pattison Volvo Cars North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
As a Product Advisor, you will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volvo brand.
Added 34 mins ago
Senior Sales Advisor-St. Laurent
VinFast Recruitment
Montreal, QC · Saint-Laurent, QC
…and to guide clients through the process of becoming VinFast vehicle owners. The Senior Sales Advisor is responsible for the sale of VinFast Canada electric vehicles directly to clients.…
Added 50 mins ago
CA
Automotive Service Technician(Level 3 or Level 4)-Crown Auto Group
Crown Auto Group
Winnipeg, MB
- Full-time
Diagnose and perform vehicle maintenance and repairs
Added 50 mins ago
CA
Product Sales Advisor - Crown Auto Group
Crown Auto Group
Winnipeg, MB
- Full-time
As a Product Sales Advisor, you will serve as a product expert and trusted advisor, guiding customers through every step of their vehicle purchase journey. Your role is to understand each…
Added 50 mins ago
CA
Red Seal Automotive Service Technician-Crown Auto Group
Crown Auto Group
Winnipeg, MB
- Full-time
Diagnose and perform high-quality vehicle maintenance and repairs
Added 1 hour ago
Business Advisor- Upper Wentworth
Scotiabank
Hamilton, ON
Valid driver’s license and access to a reliable vehicle
Added 1 hour ago
SA
Service Advisor
Steele Auto Group
Fredericton, NB
- Full-time
As a Service Advisor with Steele Hyundai Fredericton, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. You will greet customers,…
Added 1 hour ago
KW
Director, People and Culture
Kelowna Women's Shelter
Kelowna, BC
- Full-time
…locations, while providing direct leadership and support to the Advisor, People & Culture. KWS is actively strengthening and modernizing its People & Culture practices, moving beyond…
Added 1 hour ago
OA
Parts Advisor - OpenRoad Toyota Peace Arch
OpenRoad Auto Group
Surrey, BC
- Part-time
Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 2 hours ago
ST
Architectural & Design Sales Consultant
Stone Tile International
Vancouver, BC
- Full-time
Be the trusted advisor clients call first - anticipating needs, bringing new product forward and staying close through every phase of a project.
Added 2 hours ago
CO
Director, Information Technology
City of St. Albert
St. Albert, AB
- $164,477.56 to $198,426.54 CAD / year
- Full-time
…obligations, and governance standards. As the City’s senior advisor on technology, cybersecurity, information management and digital transformation, the Director works with City leadership…
Added 4 hours ago
E-
Human Resources and Labour Relations Business Partner
EORLA - Eastern Ontario Regional Laboratory Association
Ottawa, ON
- Full-time
…organization. In this influential role, you will serve as a trusted advisor to operational leaders, partnering closely with management to align people strategies with business priorities…
Added 4 hours ago
SC
Resource Coordinator - Complex Special Needs
Service Coordination For Persons With Special Need
Ottawa, ON
- $55,250 to $65,000 CAD / year
- Full-time
Must have a valid driver’s license and access to own vehicle for business travel.
Added 6 hours ago
PP
Oustide Sales Engineer
Preston Phipps Inc
Mississauga, ON
- Full-time
…Canada. In this role, you’ll learn how to become a trusted advisor to contractors, consultants, and end users - helping them design, optimize, and maintain high‑performance mechanical…
Added 7 hours ago
FD
Parts Advisor
FPS Distribution Ltd
Bolton, ON
- Full-time
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally…
Added 9 hours ago
Finance & Insurance Advisor - Subaru Coquitlam
The Jim Pattison Auto Group
Port Coquitlam, BC
As a Finance & Insurance Advisor, you will work with customers after they have selected their vehicle and help guide them through the financial and administrative side of their purchase.
Added 9 hours ago
Financial Services - Business Office
The Jim Pattison Auto Group
Winnipeg, MB
As a Financial Services Advisor, you’ll play an important role in the final stages of the vehicle purchase journey. You’ll work closely with customers, sales professionals, management, and…
Added 11 hours ago
BT
Automotive Technician - MINI Toronto
BMW Toronto
Toronto, ON
- Full-time
Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Added 12 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
This role offers the opportunity to build and shape an emerging area of specialization while serving as a trusted advisor to clients and a technical resource to colleagues across the firm.
Added 13 hours ago
CO
Corporate Financial Advisor
City of Kitchener
Kitchener, ON
- Full-time
The Corporate Financial Advisor role serves as a key strategic finance resource, providing advanced financial analysis, modeling, and advisory support. Reporting to the Manager of Budgets,…
Added 13 hours ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- $97,500 to $147,500 CAD / year
- Other
Trusted Advisor – You lead with integrity and consistently deliver on commitments
Added 15 hours ago
ENGINEER
City of Toronto
Toronto, ON
…required. Travel may be undertaken using public transit, a personal vehicle, or a City vehicle. This position currently operates under a hybrid work arrangement, requiring a minimum of…
Added 15 hours ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Hamilton, ON
- Full-time
…impeccable preventive maintenance service. You will act as a trusted advisor to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on…
Added 17 hours ago
MB
Business Advisor
Modern Beauty Supplies
Prince George, BC
- Full-time
We are currently seeking a motivated, relationship-focused Business Advisor (Independent Contractor) to represent Modern Beauty and support professional beauty clients across the Prince…

CSN Collision

Estimator

Port Colborne, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Summary

The Estimator & Customer Experience Specialist plays a key role in both the technical and customer‑facing sides of the collision repair process. This position is responsible for preparing detailed and accurate repair estimates, ensuring OEM procedures are followed, and maintaining clear communication with customers, insurers, vendors, and internal team members.

In addition, this role supports front‑office operations by managing customer inquiries, scheduling, claims administration, documentation, and overall customer experience. The ideal candidate is detail‑oriented, professional, and able to balance technical estimating responsibilities with high‑quality customer service.

Responsibilities:

Set customer expectations and educate them on the repair process
Utilize Mitchell, Audatex, and other estimating software to prepare accurate repair estimates
Review insurer assignments and understand key terms (LOU, WP, betterment, deductible, endorsements)
Inspect vehicles throughout the repair process to ensure repairs meet OEM, insurer, and shop standards
Gather additional information from insured customers when required
Conduct walk‑around inspections with customers to identify claim‑related and pre‑existing damage
Photograph vehicle damage according to shop and insurer requirements
Determine vehicle drivability and whether disassembly is required for an accurate estimate
Write detailed estimates that capture all claim‑related damage and follow OEM repair procedures
Control costs by selecting repair over replace when safe and appropriate, and source parts according to guidelines
Ensure accurate data entry, including real‑time dates and correct rate profiles
Communicate claim details, scheduling updates, and delays to insurers and customers
Select appropriate parts, confirm model/trim, pricing, and availability
Schedule sublet services and quote sublet work
Add all invoices (parts, sublet, rental, towing) to the file per insurer guidelines
Maintain estimate accuracy throughout repairs with supplements, price changes, and insurer communication
Upload and monitor claims for approval
Send final supplements and invoices to insurers
Ensure final authorization is documented and files are closed accurately
Perform final quality control checks and deliver vehicles to customers, explaining repairs when needed
Customer & vendor support via phone, email, and in person
Provide professional, friendly communication and timely updates throughout the repair process
Enter invoices, post payments, and maintain accurate financial and administrative records
Receive payments from customers, insurers, and third parties
Schedule appraisal, repair, rental, towing, and sublet appointments
Confirm drivability and towing needs; coordinate with head office and external partners
Maintain organized digital and physical filing systems; update management systems with dates and notes
Scan and upload invoices; track calls and communication per claim
Manage courtesy cars, including check‑in, mileage, condition, and warranty parts for corrosion claims
Explain insurance processes, verify deductibles, and prepare claim paperwork
Update insurers on repair status and manage estimating systems, assignments, and supplements
Ensure clear communication through preferred customer channels and support CSI review completion
Maintain compliance with WHMIS, PIPEDA, and other required standards
Support general office administration, labor flagging, cost management, and maintaining a clean workspace

Requirements

Collision estimating experience - 3-5 years of experience as a Collision Estimator
Customer service experience - 3-5 years of customer service, AP/AR, or administrative experience (asset)
Software proficiency - Strong experience with Mitchell Connect, Audatex, Mitchell UltraMate, Mitchell Tech Advisor, OEM repair platforms, ARMS, Reynolds, Collision Link, Progi Parts, or similar systems
Insurance knowledge - Understanding of DRP guidelines, insurer processes, and claim terminology
Technical understanding - Ability to identify collision‑related damage and understand vehicle systems
Compliance training - Up‑to‑date AODA, WHMIS, Worker Health & Safety Awareness, Workplace Violence & Harassment, and PIPEDA knowledge
Proficiency in Microsoft Office Suite
Valid Driver's Licence
I‑CAR training is an asset
Strong communication, organization, and problem‑solving skills
Ability to work in a fast‑paced environment and manage multiple priorities

Benefits

Competitive pay

Health, dental, and vision benefits.

Paid time off.

Supportive team environment and opportunities for training and development.

Stable Monday-Friday schedule (8am-5pm shift).

Apply About employer

More about this job

Responsibilities

Prepare accurate collision repair estimates, inspect vehicles, follow OEM and insurer requirements, manage parts and supplements, and coordinate approvals through repair completion. Support customers, insurers, vendors, and internal teams with scheduling, claims administration, payments, documentation, and timely communication.

Requirements

Requires 3–5 years of collision estimating experience and strong familiarity with estimating software, OEM repair platforms, insurer processes, and collision damage assessment. Customer service, administrative, or AP/AR experience is an asset; candidates also need a valid driver's licence, Microsoft Office proficiency, current compliance knowledge, and strong communication and organizational skills.

Skills

Collision Estimating
Customer Service
Mitchell Connect
Audatex
Mitchell UltraMate
OEM Repair Procedures
Damage Assessment
Parts Sourcing
Supplement Management
Microsoft Office
Accounts Payable And Receivable
Communication
Organization
Problem-Solving
Compliance

Benefits

Competitive Pay
Health Benefits
Dental Benefits
Vision Benefits
Paid Time Off
Supportive Team Environment
Training And Development Opportunities
Stable Monday-Friday Schedule

Visa sponsorship

Not detected in the job text

Keywords

Collision Estimating
Mitchell Connect
Audatex
Mitchell UltraMate
Mitchell Tech Advisor
OEM Repair Platforms
ARMS
Reynolds
Collision Link
Progi Parts
DRP Guidelines
Insurance Claims
Repair Supplements
Vehicle Damage Assessment
Parts Sourcing
Sublet Services
Accounts Payable
Accounts Receivable
Microsoft Office
I-CAR Training
AODA
WHMIS
PIPEDA
Worker Health And Safety Awareness
Workplace Violence And Harassment
Customer Experience
Quality Control
Claims Administration
Valid Driver's Licence

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