Compliance Manager

POSITION SUMMARY

The Compliance Manager is responsible for supporting and maintaining food safety, quality, regulatory, and certification requirements across multiple baked goods manufacturing facilities. The role ensures effective implementation of BRCGS, GMP, HACCP, food safety, sanitation, environmental monitoring, pest control, recall, and corrective action programs. The Compliance Manager works closely with Quality, Production, Sanitation, Maintenance, Operations, and Management to identify risks, address non-conformances, and maintain consistent compliance across all facilities.

KEY RESPONSIBILITIES

Food Safety, Quality & Compliance

• Assist with maintaining the Food Safety Manual, Product Quality Programs, and related procedures.
• Participate as a member of the HACCP, Food Defense, and Crisis Management Teams.
• Monitor facility activities to ensure compliance with GMPs, BRCGS requirements, company standards, and customer expectations.
• Ensure product quality meets established company standards prior to release to market.
• Identify compliance risks and opportunities for improvement through inspections, audits, testing, complaints, and trend analysis.

Audits & Certification

• Conduct internal audits and inspections across multiple plants.
• Coordinate and lead preparation for external third-party certification audits, including BRCGS.
• Identify audit and inspection findings, assign appropriate follow-up, and monitor corrective actions through completion.
• Maintain accurate records related to audits, inspections, non-conformances, and corrective actions.

Recall, EMP & Sanitation

• Coordinate and conduct mock recalls across multiple plants, including applicable Identity Preserved (IP) products, to verify traceability and recall effectiveness.
• Coordinate Environmental Monitoring Program (EMP) and sanitation testing across multiple facilities.
• Review testing results, investigate issues, identify trends, and work with Sanitation, Production, Quality, and Management on root cause and corrective actions.

Pest Control, Premise & Security

• Coordinate the pest control program across multiple plants and act as liaison with the Pest Control Operator (PCO).
• Investigate pest control issues and work with Sanitation, Maintenance, Operations, and Management to identify and address root causes.
• Coordinate premise and security inspection teams across multiple plants.
• Identify, document, monitor, and follow up on building, facility, and security non-conformances.

Complaints, Deviations & Corrective Actions

• Review customer complaint reports to identify trends and opportunities to improve food safety and product quality.
• Support investigations into complaints, deviations, non-conformances, and food safety or quality issues.
• Maintain document control and ensure effective follow-up and timely closure of corrective actions.
• Communicate findings and required actions to cross-functional teams and management.

Training & Continuous Improvement

• Support and deliver food safety, quality, GMP, and compliance training to employees and cross-functional teams.
• Monitor and ensure 100% completion of required food safety training.
• Identify improvement opportunities based on audit, inspection, testing, complaint, and compliance findings.
• Work with responsible departments to ensure identified gaps are addressed and corrective actions are sustained.
• Promote consistent food safety, quality, and compliance practices across all facilities.

QUALIFICATIONS & EXPERIENCE

• Post-secondary education in Food Science, Food Safety, Quality Assurance, Microbiology, or a related field.
• Experience in a food manufacturing environment, preferably bakery, CPG, or high-volume food production.
• Strong working knowledge of BRCGS, HACCP, GMPs, food safety, sanitation, environmental monitoring, pest control, traceability, and recall programs.
• Experience conducting internal audits and supporting third-party certification audits.
• Experience managing compliance activities across multiple manufacturing facilities is an asset.
• Strong organizational, analytical, communication, documentation, and follow-up skills.
• Ability to work effectively with cross-functional teams and employees at all levels.

REQUIRED CERTIFICATIONS

• BRCGS Version 9 Training Certificate
• PCQI Version 2 Training Certificate
• BRCGS Professional (Asset)