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Added 14 mins ago
Gestionnaire des opérations éoliennes - Dégélis, QC
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Dégelis, QC
Added 14 mins ago
EI
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- Full-time
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Added 28 mins ago
MM
Territory Manager, Ontario
Merit Medical Systems, Inc.
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- Full-time
Added 28 mins ago
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Account Manager
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- Full-time
We are looking for an exceptional individual for the role of Account Director, capable of adapting with ease, influencing others, and building strong relationships in the Montreal area.
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Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Marketing & Communications, this role leads the planning and delivery of marketing initiatives for the Canadian Bar Association, Alberta Branch (CBA Alberta),…
Added 44 mins ago
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- $75,000 CAD / year
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Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 44 mins ago
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Production Techgronomist
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- $70,000 to $80,000 CAD / year
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Added 59 mins ago
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Business Systems Analyst II
TD
Toronto, ON
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Added 1 hour ago
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VIP Account Manager | Betty CA
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Human Resources Business Partner
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Health Care Benefits + $600 Health Care Spending Account
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- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
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Join Clean Break Home Services as our Sales & Account Manager - a client-facing role focused on building relationships, managing new leads, and ensuring an exceptional experience from quote…
Added 1 hour ago
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Added 1 hour ago
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CTS NG

Client Success Manager

Success, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Jul 29, 2026

Original job description

The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
Own and manage customer relationships to drive the value of Chatdesk’s solutions
Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.
Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers
Honesty and transparency
Do your best work
Always learning and improving
Empathy
Cultural fit with our values
Enjoy learning about different companies and understanding their business
Motivated to help our clients and their companies be even more successful
Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
Ability to inspire people
Comfortable working in a fast-paced, frequently changing and evolving environment
Scrappy and positive team player
Last and certainly not least, lover of customer experience!
2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
Experience in software scripting (e.g., Python) is preferred
Competitive salary
Stock options
Health, Dental and Vision insurance
401(k)

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More about this job

Responsibilities

Manage customer relationships and help clients realize value from Chatdesk’s solutions through onboarding, proactive guidance, and resolution of product or account issues. Gather customer feedback and industry insights to recommend customer experience improvements and inform engineering features and projects.

Requirements

Candidates should have 2–3 years of experience at a top client services firm, such as banking or management consulting, with demonstrated analytical and problem-solving skills. Strong communication and presentation abilities, a customer-focused mindset, adaptability, and a positive team approach are expected; software scripting experience such as Python is preferred.

Skills

Customer Success
Customer Experience
Analytical Skills
Problem-Solving
Written Communication
Verbal Communication
Content Creation
Public Speaking
Presentation Skills
Customer Onboarding
Technical Troubleshooting
Software Scripting
Python
Industry Research
Cross-Functional Collaboration

Benefits

Stock Options
Health Insurance
Dental Insurance
Vision Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Services
Customer Experience
Customer Feedback
Software
Machine Learning
Engineering
Onboarding
Technical Troubleshooting
Product Usage
Account Satisfaction
Industry Research
Customer Experience Innovation
White Papers
Business Analysis
Analytical Skills
Problem-Solving
Python
Software Scripting
Public Speaking
Content Creation
Presentations
Customer Engagement
Banking
Management Consulting

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