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Added 13 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 13 mins ago
B
Operations Analyst (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 13 mins ago
B
Manager, Customer Contact Optimization Analytics and Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be…
Added 27 mins ago
W
Identity Specialist II (Identity and Access Management - IAM Engineer II)
WorkSafeBC
Richmond, BC
- Full-time
…governance. In this role, you’ll work under the direction of the Manager, Cybersecurity Architecture & Compliance, to analyze, design, implement and support new and existing CIAM and IGA…
Added 27 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 27 mins ago
TS
Customer Marketing Manager - Broad-based GTM
TMA Systems
Canada
- Full-time
We’re looking for a Customer Marketing Manager to own and scale communications across a diverse customer base spanning multiple products and ICPs that target broad-based markets such as…
Added 27 mins ago
SS
Project Manager
Samuel, Son & Co.
Waterloo, ON
- Full-time
- Organize and manage data (including specifications, quotes, estimates, drawings, etc.) in accordance with Samuel Automation's standards.
Added 27 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 27 mins ago
EE
Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
ECG Engineering is a leading international engineering consultancy delivering design and project delivery services across the mining, utilities, materials handling and industrial sectors.
Added 28 mins ago
A
Intermediate Planner
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 28 mins ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Project Engineering Coordinator will report to the Cernavoda Unit 1 & Qinshan Tooling Project Manager and will be responsible for supporting refurbishment tooling design, manufacturing,…
Added 28 mins ago
SI
Continuous Improvement, Site Lead
Saputo Inc.
Georgetown, ON
- Full-time
Analyze daily production performance data. Ensure that the plant's impact on supply chain performance results in the lowest total delivered cost. Help Plant Manager to identify and…
Added 28 mins ago
IS
Intermediate Infrastructure Construction Calculator
IBW Surveyors
ON
- Full-time
Process and manage 3D scan and point cloud data for engineering and construction applications.
Added 28 mins ago
T
Manager Pricing Analytics
TD
Toronto, ON · Montreal, QC
- Full-time
Lead and develop a team of actuaries and data scientists, fostering a culture of innovation and technical excellence while ensuring delivery of high-impact analytical solutions
Added 28 mins ago
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Software Engineer I
TD
Toronto, ON
- Full-time
Awareness of REST APIs, web services, and common data formats such as JSON and XML
Added 43 mins ago
S
Senior Project Manager - Transportation Engineering & Planning
Stantec
Ottawa, ON
- Full-time
Join Stantec’s growing Transportation Planning and Traffic Engineering group to help us create the biking, walking, transit, and emerging mobility networks that serve the most livable,…
Added 43 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 43 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 43 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 58 mins ago
Supply Chain Manager
Excelitas Technologies
Mississauga, ON
Our facility in Mississauga, Ontario has key positions in Sales, Marketing, Research & Development, Engineering, Manufacturing, Customer Support and other disciplines. Operating since 1984,…
Added 58 mins ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 1 hour ago
M
Product Assurance Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 1 hour ago
CB
Account Manager (Inside Sales)
Canadian Bearings
Mississauga, ON
- Full-time
Mobilize CB Expertise: Coordinate Supplier Relations, Technical Engineering, Sourcing, and Pricing teams to develop winning proposals.
Added 1 hour ago
DC
R&D Formulation Co-op
Danaher Corporation
Vancouver, BC · CAN - Vancouver - Cytiva
- Full-time
This position reports to the Senior Manager, Formulation, and is part of the R&D Formulation team located in Vancouver, BC. This is an on-site, lab-based role.
Added 1 hour ago
AC
Product Manager - SAP Functional Solution Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager Solution Lead to join the ERP Product team.

CTS NG

Client Success Manager

Success, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Jul 29, 2026

Original job description

The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
Own and manage customer relationships to drive the value of Chatdesk’s solutions
Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.
Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers
Honesty and transparency
Do your best work
Always learning and improving
Empathy
Cultural fit with our values
Enjoy learning about different companies and understanding their business
Motivated to help our clients and their companies be even more successful
Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
Ability to inspire people
Comfortable working in a fast-paced, frequently changing and evolving environment
Scrappy and positive team player
Last and certainly not least, lover of customer experience!
2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
Experience in software scripting (e.g., Python) is preferred
Competitive salary
Stock options
Health, Dental and Vision insurance
401(k)

Apply About employer

More about this job

Responsibilities

Manage customer relationships and help clients realize value from Chatdesk’s solutions through onboarding, proactive guidance, and resolution of product or account issues. Gather customer feedback and industry insights to recommend customer experience improvements and inform engineering features and projects.

Requirements

Candidates should have 2–3 years of experience at a top client services firm, such as banking or management consulting, with demonstrated analytical and problem-solving skills. Strong communication and presentation abilities, a customer-focused mindset, adaptability, and a positive team approach are expected; software scripting experience such as Python is preferred.

Skills

Customer Success
Customer Experience
Analytical Skills
Problem-Solving
Written Communication
Verbal Communication
Content Creation
Public Speaking
Presentation Skills
Customer Onboarding
Technical Troubleshooting
Software Scripting
Python
Industry Research
Cross-Functional Collaboration

Benefits

Stock Options
Health Insurance
Dental Insurance
Vision Insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Services
Customer Experience
Customer Feedback
Software
Machine Learning
Engineering
Onboarding
Technical Troubleshooting
Product Usage
Account Satisfaction
Industry Research
Customer Experience Innovation
White Papers
Business Analysis
Analytical Skills
Problem-Solving
Python
Software Scripting
Public Speaking
Content Creation
Presentations
Customer Engagement
Banking
Management Consulting

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