Client Success Manager
- Success, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.
- Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
- Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
- Own and manage customer relationships to drive the value of Chatdesk’s solutions
- Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
- Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.
- Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers
- Honesty and transparency
- Do your best work
- Always learning and improving
- Empathy
- Cultural fit with our values
- Enjoy learning about different companies and understanding their business
- Motivated to help our clients and their companies be even more successful
- Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
- Ability to inspire people
- Comfortable working in a fast-paced, frequently changing and evolving environment
- Scrappy and positive team player
- Last and certainly not least, lover of customer experience!
- 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
- Experience in software scripting (e.g., Python) is preferred
- Competitive salary
- Stock options
- Health, Dental and Vision insurance
- 401(k)
More about this job
Responsibilities
Manage customer relationships and help clients realize value from Chatdesk’s solutions through onboarding, proactive guidance, and resolution of product or account issues. Gather customer feedback and industry insights to recommend customer experience improvements and inform engineering features and projects.
Requirements
Candidates should have 2–3 years of experience at a top client services firm, such as banking or management consulting, with demonstrated analytical and problem-solving skills. Strong communication and presentation abilities, a customer-focused mindset, adaptability, and a positive team approach are expected; software scripting experience such as Python is preferred.
Skills
- Customer Success
- Customer Experience
- Analytical Skills
- Problem-Solving
- Written Communication
- Verbal Communication
- Content Creation
- Public Speaking
- Presentation Skills
- Customer Onboarding
- Technical Troubleshooting
- Software Scripting
- Python
- Industry Research
- Cross-Functional Collaboration
Benefits
- Stock Options
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Technology
- Consulting
- Data & Analytics
Keywords
- Customer Success
- Client Services
- Customer Experience
- Customer Feedback
- Software
- Machine Learning
- Engineering
- Onboarding
- Technical Troubleshooting
- Product Usage
- Account Satisfaction
- Industry Research
- Customer Experience Innovation
- White Papers
- Business Analysis
- Analytical Skills
- Problem-Solving
- Python
- Software Scripting
- Public Speaking
- Content Creation
- Presentations
- Customer Engagement
- Banking
- Management Consulting