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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added 14 mins ago
FP&A Manager
CapIntel
Toronto, ON
The Finance Manager is a pivotal team member, reporting to the VP of Finance you will help inform the financial and investment strategy that guides CapIntel, own the revenue model and…
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GF
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- Full-time
Who is a General Manager - her GoodLife Fitness
Added 14 mins ago
ST
Field Service Rep II
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Stratford, ON · Home in Ontario
- Full-time
…damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that…
Added 14 mins ago
TS
Housekeeper - U
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
…love and concern. Under the direct supervision of the Shelter Manager, the Housekeeper will provide a service to residents/clients by maintaining the Booth Centre at a high standard of…
Added 14 mins ago
M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
…knowledge in multi-disciplinary Engineering to help the department manager to improve/implement department-wide processes and practices related to all aspects of Software Engineering,…
Added 14 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
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Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 14 mins ago
GT
Quality Analyst
Greater Toronto Airports Authority
Toronto, ON
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Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
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Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Added 14 mins ago
C
Associate AI Scientist , Technology Leadership Advancement Program(TLAP)
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Toronto, ON
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Added 14 mins ago
CI
Supervisor (Part Time)
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Toronto, ON
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 14 mins ago
C5
Customer Service and Office Coordinator
Culligan 519ON
St. Catharines, ON
- $21 to $23 CAD / hour
- Full-time
Resolve customer concerns or escalate them to the Customer Service Manager when needed
Added 14 mins ago
B
Associate Director, Treasury and Payments
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Halifax, NS · Nova_Ctr
- Full-time
Added 14 mins ago
B
Business Banking Relationship Manager
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Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 14 mins ago
AM
Manager, Marketing - AGF Capital Partners
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- Full-time
Reporting to the Director, Marketing for AGF Capital Partners, the Manager, Marketing will lead marketing and investor communications for our affiliate businesses.
Added 14 mins ago
G
Professional Service Consultant
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Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
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M
Toolmaker
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- Full-time
· Plan, design and build tooling with input from Supervisor, Tooling Manager and Project Leaders
Added 29 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Finance Accounting and Reporting Manager, you will provide support to Financial Operations across a range of general ledger and reporting functions. This is a unique…
Added 29 mins ago
TT
Project Manager
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Added 29 mins ago
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Strategic Account Manager - Trucking
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Added 29 mins ago
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Project Coordinators(Onsite in Regina, SK)
TEEMA
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Coordinator will report to the Manager and will support all aspects of project coordination. This is a
Added 29 mins ago
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Banking Advisor
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- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 29 mins ago
NB
banking advisor
National Bank of Canada
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- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 29 mins ago
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BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 29 mins ago
NB
BANKING ADVISOR
National Bank of Canada
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…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

Culligan 519ON

Customer Service and Office Coordinator

St. Catharines, ON, L2M 5V6, Canada

$21 to $23 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $21 to $23 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Position summary

The Customer Service Representative is the first point of contact for Culligan Niagara customers and keeps the office running behind the scenes. This role books installations and service calls, handles purchasing, shipping, receiving and inventory, and supports billing so technicians and drivers have what they need, when they need it.
Location | 610 Welland Ave, St. Catharines, ON (in office)
Employment type | Full-time, permanent
Hours | Monday to Friday, 8:00 am to 5:00 pm

Key responsibilities

Customer service

Answer incoming calls, emails and walk-in customers in a professional, friendly manner
Respond to questions about products, rentals, accounts, deliveries and service
Manage warranty inquiries and claims, and follow through to make sure issues are resolved
Resolve customer concerns or escalate them to the Customer Service Manager when needed
Collaborate with the service and sales teams to ensure a seamless customer experience
Keep customer records accurate and up to date in the company system
Recommend and sell products to customers

Booking installations and service calls

Schedule and coordinate installations and service calls with customers and technicians
Schedule installations of new equipment once a sale or rental is confirmed
Book service calls, maintenance visits, water and salt or filter deliveries
Coordinate technician and driver schedules to build efficient daily routes
Confirm appointments with customers and follow up on reschedules and no-shows
Make sure equipment, parts and paperwork are ready before each install or service call
Close out completed work orders and file installation checklists and documentation
Proactively call customers to remind them of the due dates of their replacement parts that they need to purchase

Purchasing

Place orders for equipment, parts, salt, bottled water and office supplies
Get quotes and compare pricing from approved suppliers
Track open purchase orders and follow up on backorders and delivery dates
Match purchase orders to packing slips and supplier invoices

Shipping and receiving

Receive incoming shipments and check them against purchase orders for accuracy and damage
Report shortages, damage or errors to suppliers and arrange returns or credits
Prepare outgoing shipments, warranty returns and core returns with the correct paperwork
Keep the warehouse and receiving area organized and safe

Inventory

Maintain accurate inventory counts in the system for equipment, parts and consumables
Track stock issued to technicians and service vehicles
Monitor reorder points and flag low stock before it affects installs or service
Assist with regular cycle counts and the year-end physical inventory
Track rental equipment and serial numbers as units go out and come back

Billing

Prepare and send invoices for installations, service calls, rentals and deliveries
Handle cash transactions and process customer payments
Maintain accurate transaction records and post payments to customer accounts
Help follow up on overdue accounts in a courteous way
Support month-end billing and reconciliation tasks

Other duties

Support the sales and service teams with administrative tasks
Support cross-functional administrative tasks as the role evolves; this role is expected to grow with the business
Perform other related duties as assigned

Qualifications

Required

High school diploma or equivalent
Previous experience in a customer-facing role
2+ years in customer service, office administration or a similar role
Experience with scheduling, purchasing, receiving or inventory
Strong interpersonal and communication skills, with a desire to help people
Proficient with computers and Microsoft 365, including Excel, Word, Outlook and Teams
AI literate and actively using AI tools in day-to-day work
Strong attention to detail, with the ability to multitask and prioritize
Self-motivated, reliable and a team player
Strong spoken and written English
Able to lift up to 50 lb (salt bags, boxed equipment) when receiving shipments

Preferred

Experience in a service business (water treatment, home services, HVAC, plumbing or similar) is an asset
College diploma or certificate in business, office administration or supply chain
Experience with QuickBooks Online and dispatch, routing or field-service software
Basic bookkeeping or accounts receivable experience

Skills and attributes

Friendly, patient and professional with customers, even on busy days
Highly organized, with strong attention to detail and accuracy
Able to juggle phones, scheduling and paperwork without dropping the ball
Takes ownership and follows through until the task is done
Works well with technicians, drivers, sales and the office team

Working conditions

Office-based, with regular time in the warehouse and receiving area
Some lifting, bending and standing when handling shipments and inventory
Busy, fast-paced environment with frequent interruptions

Compensation and benefits

Pay: $21.00 per hour
[Benefits package, e.g. health and dental after probation]
[Paid vacation and sick days]
On-the-job training on Culligan products and systems

How to apply

Send your resume and a short cover letter to nicole@culliganniagara with "Customer Service and Office Coordinator" in the subject line. We thank all applicants; only those selected for an interview will be contacted.

Culligan Niagara is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process, in line with the Accessibility for Ontarians with Disabilities Act (AODA).

Apply About employer

More about this job

Responsibilities

The role serves as the primary point of contact for customers while managing office operations, including scheduling service calls and installations. Additionally, the coordinator handles purchasing, inventory tracking, shipping, receiving, and billing support to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma and at least two years of experience in customer service or office administration. Proficiency in Microsoft 365, strong communication skills, and the ability to lift up to 50 lbs are required.

Skills

Customer service
Office administration
Scheduling
Purchasing
Inventory management
Shipping and receiving
Billing
Microsoft 365
Excel
Word
Outlook
Teams
AI tools
Communication
Multitasking
Attention to detail

Benefits

Health insurance
Dental insurance
Paid vacation
Paid sick days

Visa sponsorship

Not detected in the job text

Hiring contact

Nicole

Hiring contact email

nicole@culliganniagara

Keywords

Customer Service
Office Coordinator
Inventory Management
Purchasing
Shipping
Receiving
Billing
Scheduling
Microsoft 365
Excel
Word
Outlook
Teams
AI Tools
QuickBooks Online
Field-service software
Logistics
Warehouse operations
Accounts receivable
Data entry
Customer experience
Warranty claims
Supply chain
Administrative support
Route coordination

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