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Added 2 mins ago
Team Lead, Sales
Rockwell Automation
Waterloo, ON · Canada-Ontario-Waterloo
$93,360 to $116,700 CAD / year
Full-time
…and commercial robotics markets. You will report to Business Manager, AMR and will work Hybrid in Waterloo,…
Added 2 mins ago
Manager, Enterprise Systems & Data Integration - UGH - FT Admin
Humber College
Toronto, ON
Position Title: Manager, Enterprise Systems and Data Integration
Added 2 mins ago
Senior Supplier Manufacturing Professional
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Added 2 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch Family of Companies
Markham, ON
As a senior process engineer, you will be part of a team that provides strategic direction on the process design for industrial water treatment around the world for industrial clients.…
Added 2 mins ago
Store Manager
Michaels Stores
Orangeville, ON
Full-time
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Added 2 mins ago
Project Manager, Government and Collaboration Programs, and Academic Partnerships
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Added 16 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
MB · Manitoba, Canada
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WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 16 mins ago
Assistant Manager/Registered Early Childhood Educator
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Assume the responsibilities of the Manager in their absence including: staff management and support, compliance with licensing and other regulatory requirements, program planning and…
Added 17 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
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Added 17 mins ago
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Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
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Added 17 mins ago
Senior Manager, Data Products
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Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
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Added 17 mins ago
Design Manager, Data Centers
AECOM
Markham, ON
$150,000 to $200,000 CAD / year
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Added 30 mins ago
Senior Supplier Relationship Manager
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Toronto, ON
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 30 mins ago
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Added 31 mins ago
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Added 31 mins ago
Community Disability Worker, Every Other Weekend
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Added 31 mins ago
Building Operator
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$55,000 to $65,000 CAD / year
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Added 47 mins ago
Training Manager (Internal Posting)
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…Performance Award (OSPA) for Outstanding Partnership, we are part of the Canadian Corps of Commissionaires, a national federation employing more than 22,000 people across…
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$55,348 to $69,185 CAD / year
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
Electrical Project Manager/Estimator
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Added 1 hour ago
Manager, Human Resources (HR) Systems and Operations - Full Time - Markham Stouffville Hospital
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Full-time
The Manager, HR Systems and Operations provides strategic and operational leadership for the optimization of Human Resources systems, processes, and service delivery. The role leads the…

Culligan of Canada

Branch Manager

Hanover, ON, N4N 2S5, Canada

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Experience: 3-5 years of Management/Supervisor experience required
Posting language: English
Posted: Sep 29, 2026

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Original job description

POSITION PROFILE:

The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees

· Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive

· Ensure all employees are working in a safe manner and location safety requirements are met

· Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.

· Replenish inventory and equipment from daily work orders and technician requests

· Coordinate shipments of commercial equipment for installation

· Ensure arrangements have been made for Service Technician or Route Driver drive-bys on past due accounts

· Co-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries

· Arrange for auto-dialer to be run at appropriate times

· Manage customer accounts, approve, and enter account adjustments and credits

· Authorize and forward sales leads, on-call payments, and contest tracking

· Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service

· Follow-up with orders from suppliers

· Monitor, order, and authorize the purchase of janitorial, office, and other branch supplies

· Approve and GL code packing slips and invoices and send to Cambridge accounts payable for payment processing

· Maintain open order report and ensure all orders are closed in a timely manner for month-end

· Develop and implement employee performance plans and conduct regular performance reviews

· Regularly conduct ride-a longs and job observations.

· Work with the area supervisor to coordinate daily logistics

· Promote teamwork within all departments of the branch

· Actively participate in forming and upkeeping a Health and Safety culture, H&S committee, and other related activities.

· Maintain CWC policies, SOPs and other procedures

· Coach and counsel reporting supervisors/leads and address performance issues in a timely manner.

· Co-ordinate counts, data entry, balancing for inventory

· Arrange for equipment and booth drop-off and pick-up for home shows

· Create and process customer damage claims

· Adhere to all Company policies and procedures

· Perform other related duties as assigned

QUALIFICATIONS:

Completion of post-secondary education is preferred
3-5 years of Management/Supervisor experience required
Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
Strong knowledge of branch financials including an understanding of the factors that affect financial performance
Positive attitude, work ethic, and good communication skills, including written and oral and comprehension
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Pleasant, professional, friendly customer service demeanor is a must
Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint)
Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
A versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments
Solid problem identification, negotiation, conflict resolution, and people management skills

PHYSICAL DEMANDS:

Medium strength –occasional lifting of up to 40 lbs
Hand and finger dexterity is required
Movement – stooping/bending, stretching, twisting, and reaching from various heights
Doing inventory counts, ride-a longs, dispatching Technicians and Drivers.

We Offer

Compensation
- Employee referral bonus
- Annual performance review (potential pay increase)
Benefits
- Dental care
- Extended health care
- Life insurance
- Vision care
- Employee assistance program
- RRSP match (after three months)
Work/Life Balance
- No weekends! No late nights!
- Monday through Friday
- Paid time off
- Paid holidays
Training
- Paid Culligan training
Direct Career Tracks: We love to promote from within!
- Office Manager
- Sales Representative
- Management
Additional Perks
- Employee discounts
Supportive Workplace
- Non-toxic work environment
- Open door policy with management
- Company lunches, dinners, and parties!

Our Mission

As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.

"This job posting is for an existing vacancy"

#IND-HP

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, including staff supervision, inventory control, and financial performance monitoring. They ensure high-quality customer service while maintaining safety standards and coordinating logistics for service technicians and drivers.

Requirements

Candidates must have 3-5 years of management or supervisory experience and strong knowledge of branch financials. Completion of post-secondary education is preferred, along with proficiency in Microsoft Office and excellent interpersonal skills.

Skills

Management
Supervision
Customer service
Inventory management
Financial performance analysis
Staff training
Conflict resolution
Logistics coordination
Microsoft Office
Communication skills
Problem identification
Health and safety compliance
Performance management
Scheduling
Technical troubleshooting

Benefits

Dental care
Extended health care
Life insurance
Vision care
Employee assistance program
RRSP match
Paid time off
Paid holidays
Employee referral bonus
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Operations
Inventory
Financials
Customer Service
Logistics
Health and Safety
Performance Reviews
Microsoft Office
Water Treatment
Dispatching
SOPs
Teamwork
Conflict Resolution
Scheduling
Reporting
Account Management
Technical Advice
Procurement
Compliance

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