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TE
Welder
TC Energy
Spruce Grove, AB · Mica Link Office
- Full-time
Reporting to the Construction Services West Manager and based in Spruce Grove Alberta, the successful candidate will work with pipeline and facilities construction teams and will be…
Added just now
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Ottawa, ON
- Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead…
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Production Manager
Groupe AGF / AGF Group
Calgary, AB
Minimum of 5 years of experience as a production manager in a manufacturing setting;
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GM
Sales and Education Specialist - Gatineau & Ottawa
Groupe Marcelle
Gatineau, QC
- $58,000 to $62,000 CAD / year
Experience in major pharmacies as a Cosmetics Manager or in specialty retail
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FT - Cook (Granville Gates)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added just now
CS
Customs and Trade Specialist I
Columbia Sportswear Company
London, ON
- Full-time
…London, Ontario. Reporting to the Canada Customs and Trade Program Manager, the Customs and Trade Specialist I applies basic knowledge to support the Customs and Trade team with all import…
Added just now
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Dispatch Coordinator (Edmonton)
Steele's Transportation Group
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
Keep trucks and trailers assigned to the right freight and coordinate repairs and maintenance with the Terminal Manager.
Added 15 mins ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…of all assigned events, activities, and programs. Production Manager, Performing Arts will also assist their direct supervisor in supporting specific production training programs when…
Added 15 mins ago
SN
Manager, Facilities Management
Starlim North America
London, ON
- Full-time
We require a Manager, Facilities Management who will be accountable for the safe, reliable, compliant and cost-effective operation, maintenance, and continuous improvement for the company’s…
Added 15 mins ago
PA
Used Car Sales Manager (Performance Hyundai Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Performance Hyundai Brampton is looking for an experienced Used Car Sales Manager to join our dynamic team!
Added 15 mins ago
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Assistant Store Manager - Smart Centers Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 15 mins ago
A
Respite/Disability Worker - Community Specialist II (In-Home)
AdaptAbilities
AB · Edmonton, AB
- $23.44 to $24.62 CAD / hour
- Full-time
The Community Specialist II (CS II) will be reporting to the assigned Program Manager. The CS II is a highly experienced direct support role, typically relating to more complex and…
Added 15 mins ago
CC
Bilingual Senior Service Manager - Hybrid
Canon Canada
Montreal, QC
- $117,100 to $131,800 CAD / year
- Full-time
As the Senior Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L,…
Added 15 mins ago
FL
Inventory Coordinator
FMi Logistics Inc.
Calgary, AB
- Full-time
…and control costs. Drawing on extensive global supply chain experience, our team builds strong business relationships and supports the smooth flow of products across diverse markets.…
Added 15 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 15 mins ago
O
Vehicle Inspection Specialist
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- Full-time
We are seeking a Vehicle Inspection Specialist (VIS) with experience in the automotive industry. The ideal candidate will have prior experience working as a vehicle inspector, or comes with…
Added 15 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Social Media Manager in Vancouver. This position leads the overarching organic social media strategy and day-to-day channel management for Onni’s corporate brand,…
Added 15 mins ago
M
Senior Travel Claims Specialist
Manulife
Waterloo, ON
- Full-time
Reporting to the Manager, this position requires an expert in travel claims (medical, trip cancellation/interruption, baggage, accidental death and dismemberment, collision damage) for both…
Added 15 mins ago
M
Sr. Specialist, Risk Oversight and Policy Support
Manulife
Toronto, ON
- Full-time
…Residential Lending team. The incumbent delivers the risk oversight program by retrieving, analyzing, and evaluating recorded calls and emails completed, and reviews monthly scorecard…
Added 30 mins ago
SS
LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
Airdrie, AB
- Part-time
Employee Share Purchase Plan with company match
Added 30 mins ago
HI
Auto Mobile Advisor
HUB International
Kelowna, BC
- Full-time
As an Auto Mobile Advisor, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse…
Added 30 mins ago
HI
Auto Mobile Associate
HUB International
Cranbrook, BC
- Full-time
As an Auto Mobile Associate, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide…
Added 30 mins ago
WM
Route Driver CDL-B
Waste Management, Inc. (WM)
Dartmouth, NS
- Full-time
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 30 mins ago
Petroleum Service Technician- Bar W
UFA Co-operative Ltd.
Regina, SK
Reporting to the Service Manager, the Petroleum Service Technician is responsible for the installation, maintenance, inspection, troubleshooting, and repair of petroleum fueling systems and…
Added 30 mins ago
Petroleum Service Technician - Bar W
UFA Co-operative Ltd.
Prince George, BC
Reporting to the Service Manager, the Petroleum Service Technician is responsible for the installation, maintenance, inspection, troubleshooting, and repair of petroleum fueling systems and…

Culligan Quench

Customer Care Specialist

Toronto, ON, Canada
Woodbridge, ON, Canada

$50,000 - $60,000 a year · Full-time

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Job details

Pay: $50,000 - $60,000 a year
Job type: Full-time
Experience: Minimum 1+ years of customer service experience in a fast-paced environment
Posting language: English
Posted: Nov 4, 2026

Original job description

About Quench:

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About the Role:

Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Specialist is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long-term customer loyalty.

\nKey Responsibilities:

Deliver exceptional customer service on every interaction
Respond to customer inquiries via phone and electronic channels
Resolve issues quickly and accurately or escalate as per established protocols
Handle and resolve customer complaints with professionalism
Manage customer cancellation requests and proactively identify opportunities to retain business
Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
Meet or exceed performance metrics (KPIs)
Demonstrate strong listening skills and remain calm under pressure
Support and mentor other members of the Customer Care team when needed

Qualifications & Skills:

Minimum 1+ years of customer service experience in a fast-paced environment
Proven ability to communicate effectively to promote resolution
Previous experience in customer retention, account management or objection handling is an asset
Enthusiastic and entrepreneurial mindset
Strong multitasking and adaptability skills
Excellent verbal and written communication
Highly organized with effective time management
Strong problem-solving ability
Proficient with general computer systems and MS Office Suite
Ability to work independently and collaboratively within a team
Resilient, confident, and comfortable managing difficult conversations

Additional Information:

Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check and reference check

Why Join Us:

Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
Thrive in a hybrid work environment that promotes flexibility and work-life balance.

$50,000 - $60,000 a year

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637

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More about this job

Responsibilities

The Customer Care Specialist is responsible for delivering world-class service by handling customer requests, managing service orders, and coordinating with the Field Service team. This role also focuses on building strong client relationships and proactively identifying opportunities to retain business.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and possess strong communication and problem-solving skills. Proficiency with MS Office and the ability to work both independently and collaboratively are essential for this position.

Skills

Customer service
Customer retention
Account management
Objection handling
Communication
Multitasking
Adaptability
Problem-solving
Time management
MS Office Suite
Conflict resolution
Active listening

Benefits

Comprehensive benefits
RRSP match
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Service Orders
Dispatch
Routing
Customer Retention
Account Management
KPIs
MS Office Suite
Problem-solving
Communication
Time Management
Hybrid Work
Field Service Support
Customer Loyalty
Conflict Resolution

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