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Added 18 mins ago
IC
Human Resources Specialist (Recruitment & Talent Outreach)
International Civil Aviation Organization
Montreal, QC
- Full-time
…issues, and provide guidance on preparation and completion of work…
Added 18 mins ago
H
Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
The Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field…
Added 18 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market…
Added 18 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market…
Added 48 mins ago
S
Produce - Supervisor Produce TF Belmont
Sobeys
Langford, BC
- Full-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 1 hour ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
Umbrella Family offers a supportive, collaborative, and values-driven work environment committed to leadership development, diversity, belonging, and continuous learning.
Added 1 hour ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
…recovery activities, and acts as the delegate for the Credit Manager when they are away. The position is ideal for an experienced credit professional who wants to grow into a future…
Added 3 hours ago
SC
Marketing Specialist
Sustainability consulting
Canada
- Full-time
A collaborative, innovative, and performance-driven work environment.
Added 3 hours ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
Ability to work independently and collaboratively in a fast-paced environment.
Added 4 hours ago
TG
Production Supervisor
Trench Group
Toronto, ON · Scarborough, ON
- Full-time
…to lead day-to-day operations in a unionized manufacturing environment producing high-voltage equipment for the power transmission industry. Reporting to the Production Manager, the…
Added 5 hours ago
Produce - Supervisor Produce TF Belmont
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 6 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market…
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market…
Added 6 hours ago
FC
Administrative Assistant
Federated Co-operatives Limited
Dryden, ON
- Full-time
The Team: You will work closely with Drivers and Service Technicians, and will report into the Manager, Propane Operations. This team strives to cultivate a culture of collaboration and…
Added 7 hours ago
BT
Senior Tax Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Understanding of a client-focused fast paced work environment and the ability to effectively pivot between tasks, prioritize and manage deliverables to meet conflicting deadlines
Added 7 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
…and support throughout the audit process. Foster a positive work environment that encourages professional growth and…
Added 7 hours ago
P
Branch Operations Manager, British Columbia
Panasonic
Burnaby, BC
- Full-time
The Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field…
Added 8 hours ago
BC
Marketing Specialist
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
A collaborative, innovative, and performance-driven work environment.
Added 9 hours ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
Ability to work independently and collaboratively in a fast-paced environment.
Added 9 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And…
Added 9 hours ago
PS
Financial Planning and Analysis Manager
Professional Staffing
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
…with the emotional intelligence to navigate an entrepreneurial environment where polished client work coexists with evolving internal…
Added 9 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And…
Added 9 hours ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
· Create a work environment that is a Great Place to Work for all.
Added 10 hours ago
Area Manager II, YYZ4
Amazon
Brampton, ON
- Work in an environment where the noise level varies and can be loud
Added 11 hours ago
HB
Operations Analyst - Entry to Mid Level
Hi-Tech Business Hub
Canada
- Full-time
Ability to work independently and collaboratively in a fast-paced environment.

Culligan Quench

Customer Care Specialist

Toronto, ON, Canada
Woodbridge, ON, Canada

$50,000 - $60,000 a year · Full-time

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Job details

Pay: $50,000 - $60,000 a year
Job type: Full-time
Experience: Minimum 1+ years of customer service experience in a fast-paced environment
Posting language: English
Posted: Nov 4, 2026

Original job description

About Quench:

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About the Role:

Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Specialist is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long-term customer loyalty.

\nKey Responsibilities:

Deliver exceptional customer service on every interaction
Respond to customer inquiries via phone and electronic channels
Resolve issues quickly and accurately or escalate as per established protocols
Handle and resolve customer complaints with professionalism
Manage customer cancellation requests and proactively identify opportunities to retain business
Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
Meet or exceed performance metrics (KPIs)
Demonstrate strong listening skills and remain calm under pressure
Support and mentor other members of the Customer Care team when needed

Qualifications & Skills:

Minimum 1+ years of customer service experience in a fast-paced environment
Proven ability to communicate effectively to promote resolution
Previous experience in customer retention, account management or objection handling is an asset
Enthusiastic and entrepreneurial mindset
Strong multitasking and adaptability skills
Excellent verbal and written communication
Highly organized with effective time management
Strong problem-solving ability
Proficient with general computer systems and MS Office Suite
Ability to work independently and collaboratively within a team
Resilient, confident, and comfortable managing difficult conversations

Additional Information:

Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check and reference check

Why Join Us:

Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
Thrive in a hybrid work environment that promotes flexibility and work-life balance.

$50,000 - $60,000 a year

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637

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More about this job

Responsibilities

The Customer Care Specialist is responsible for delivering world-class service by handling customer requests, managing service orders, and coordinating with the Field Service team. This role also focuses on building strong client relationships and proactively identifying opportunities to retain business.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and possess strong communication and problem-solving skills. Proficiency with MS Office and the ability to work both independently and collaboratively are essential for this position.

Skills

Customer service
Customer retention
Account management
Objection handling
Communication
Multitasking
Adaptability
Problem-solving
Time management
MS Office Suite
Conflict resolution
Active listening

Benefits

Comprehensive benefits
RRSP match
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Service Orders
Dispatch
Routing
Customer Retention
Account Management
KPIs
MS Office Suite
Problem-solving
Communication
Time Management
Hybrid Work
Field Service Support
Customer Loyalty
Conflict Resolution

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