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Added 13 mins ago
HM
Hospitalist
Health Match BC
Williams Lake, BC
- Full-time
The CMH Hospitalist program supports the complex and diverse medical needs of our patients in an environment that fosters collaboration among specialists.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…Practice Residents is available through our local Residency Program. We have a very supportive Division of Family Practice team that assists…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
The local community hospital offers strong specialist support, with most specialties and subspecialties available, along with state-of-the-art diagnostic services and treatment facilities.…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Penticton, BC
- Full-time
Fantastic opportunity for a General Internal Medicine specialist, with a specific interest in Cardiology and training in echocardiography interpretation (Level 2), to join the collegial…
Added 1 hour ago
HM
Neurology
Health Match BC
Penticton, BC
- Full-time
…practice that offers the opportunity to provide accessible specialist care in a smaller-centre setting while serving an important regional…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Penticton, BC
- Full-time
Fantastic opportunity for a General Internal Medicine specialist to join the collegial team at Penticton Regional Hospital. If you are passionate about your work, enjoy working within a…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Penticton, BC
- Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evenings. PRH has excellent radiology…
Added 1 hour ago
HM
Neurology
Health Match BC
Penticton, BC
- Internship
…services including MRI, CT, EEG and EMGs, as well as strong specialist support within the hospital. A recent hospital expansion includes newly dedicated space for outpatient…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Penticton, BC
- Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evening hours. PRH has excellent…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Penticton, BC
- Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evening hours. PRH has excellent…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 2 hours ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
As a Senior Specialist, Enterprise Security, you will be at the forefront of the organization's identity security strategy, helping protect critical systems through advanced CyberArk…
Added 2 hours ago
CC
Specialist, Demand Planning
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
The Demand Planning Specialist will report into the Manager, Demand Planning and is accountable for the management of the demand planning process for their assigned business area as part of…
Added 2 hours ago
SJ
Registered Practical Nurse - 4BD
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
The General Internal Medicine Program is comprised of multiple highly-rated Clinical Teaching Units (CTUs) focusing on acute medical care and geriatric assessment. The Program provides…
Added 2 hours ago
SJ
Registered Practical Nurse - 4MG
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The General Internal Medicine Program is comprised of multiple highly-rated Clinical Teaching Units (CTUs) focusing on acute medical care and geriatric assessment. The Program provides…
Added 2 hours ago
UO
Specialist, Academic Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Supports the educational dossier for Basic Sciences. Advises, guides and supports Program Directors and faculty members. Work in collaboration with Chairs, Program Directors, Course…
Added 3 hours ago
F
IT Field Specialist
FlatironDragados
Fredericton, NB
- Full-time
Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate…
Added 3 hours ago
U
Treatment Plant Assistant Operator or Operator
Unitywater
Sunshine Coast, BC
- Contract
…private health insurance, salary packaging, employee assistance program, and access to retailer discounts and…
Added 3 hours ago
Service Specialist
The Canada Life Assurance Company
Vancouver, BC
…Primer online study course under the Certified Employee Benefits Specialist…
Added 3 hours ago
NF
Commercial Insurance Specialist (Trainee)
Northbridge Financial
Calgary, AB
- Full-time
- Other
In other words, the Commercial Insurance Specialist Trainee program is a great way to move into the Commercial Insurance industry and to grow your career!
Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Dauphin, MB
- Part-time
Promotes sales through encouraging customers to participate in the PC Optimum program
Added 3 hours ago
CL
Service Specialist
Canada Life
Vancouver, BC
- Full-time
…Primer online study course under the Certified Employee Benefits Specialist…
Added 4 hours ago
C
Specialist Product Management
CPKC
Calgary, AB
- Full-time
The role of Specialist Product Management is responsible for evaluating new business opportunities that support profitable and sustainable growth for CPKC. This role acts as a strategic…
Added 4 hours ago
AH
Clinical Nurse Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Palliative Care Consult Service, Clinical Nurse Specialist (CNS) - Acute Care provides an advanced level of nursing practice that maximizes the application of in-depth nursing theory,…

Culligan Quench

Customer Care Specialist

Toronto, ON, Canada
Woodbridge, ON, Canada

$50,000 - $60,000 a year · Full-time

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Job details

Pay: $50,000 - $60,000 a year
Job type: Full-time
Experience: Minimum 1+ years of customer service experience in a fast-paced environment
Posting language: English
Posted: Nov 4, 2026

Original job description

About Quench:

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About the Role:

Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Specialist is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long-term customer loyalty.

\nKey Responsibilities:

Deliver exceptional customer service on every interaction
Respond to customer inquiries via phone and electronic channels
Resolve issues quickly and accurately or escalate as per established protocols
Handle and resolve customer complaints with professionalism
Manage customer cancellation requests and proactively identify opportunities to retain business
Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
Meet or exceed performance metrics (KPIs)
Demonstrate strong listening skills and remain calm under pressure
Support and mentor other members of the Customer Care team when needed

Qualifications & Skills:

Minimum 1+ years of customer service experience in a fast-paced environment
Proven ability to communicate effectively to promote resolution
Previous experience in customer retention, account management or objection handling is an asset
Enthusiastic and entrepreneurial mindset
Strong multitasking and adaptability skills
Excellent verbal and written communication
Highly organized with effective time management
Strong problem-solving ability
Proficient with general computer systems and MS Office Suite
Ability to work independently and collaboratively within a team
Resilient, confident, and comfortable managing difficult conversations

Additional Information:

Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check and reference check

Why Join Us:

Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
Thrive in a hybrid work environment that promotes flexibility and work-life balance.

$50,000 - $60,000 a year

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637

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More about this job

Responsibilities

The Customer Care Specialist is responsible for delivering world-class service by handling customer requests, managing service orders, and coordinating with the Field Service team. This role also focuses on building strong client relationships and proactively identifying opportunities to retain business.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and possess strong communication and problem-solving skills. Proficiency with MS Office and the ability to work both independently and collaboratively are essential for this position.

Skills

Customer service
Customer retention
Account management
Objection handling
Communication
Multitasking
Adaptability
Problem-solving
Time management
MS Office Suite
Conflict resolution
Active listening

Benefits

Comprehensive benefits
RRSP match
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Service Orders
Dispatch
Routing
Customer Retention
Account Management
KPIs
MS Office Suite
Problem-solving
Communication
Time Management
Hybrid Work
Field Service Support
Customer Loyalty
Conflict Resolution

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