Store Manager

Company Description Cupboards Express is a cabinetry manufacturing and retail company serving residential and commercial clients in 6 locations throughout Alberta. The organization focuses on delivering quality cabinetry products and reliable service to contractors, designers, and individual customers. Team members work closely with clients to support their project needs, from product selection to order fulfillment. The company values professionalism, efficiency, and customer satisfaction in a collaborative, on-site environment.

Role Description The Store Manager is a full-time, on-site role based in Grande Prairie, AB, responsible for overseeing daily store operations and ensuring an efficient, customer-focused environment. This role includes managing staff schedules, supervising sales associates, and providing guidance and coaching to support performance and development. The Store Manager monitors inventory levels, coordinates merchandising, warehouse duties and ensures product displays and showroom areas are organized and presentable. Day-to-day tasks include handling customer inquiries and concerns, maintaining high service standards, and implementing retail loss prevention procedures. The role also involves tracking sales performance, preparing basic reports, assisting with pricing and promotions, and ensuring compliance with company policies and health and safety standards.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to manage inquiries, resolve concerns, and build long-term client relationships.
• Store Management experience, including supervising staff, coordinating schedules, overseeing daily operations, and supporting sales and profitability goals.
• Clear and professional Communication skills, with the ability to interact effectively with customers, team members, and management.
• Knowledge of Retail Loss Prevention practices, including monitoring store activity, safeguarding inventory, and promoting a secure store environment.
• Experience in retail, home improvement, or cabinetry/furniture sales is an asset.
• Proven organizational and time-management skills, with attention to detail in inventory, merchandising, and documentation.
• Comfort using point-of-sale systems and basic computer applications for sales, reporting, and communication.
• Ability to stand for extended periods and perform light physical tasks related to stocking and showroom maintenance.
• Secondary school completion required; post-secondary education in business, design, retail management, or a related field is an asset.