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Added 9 mins ago
SO
Heritage and Natural Resource Manager
Secretariat Of The Haida Nation
Masset, BC
- Full-time
Reporting to the Director of Lands, the Heritage & Natural Resource Manager oversees the program areas associated with implementing the Strategic Land Use Agreement, the Kunst’aa…
Added 9 mins ago
K
Procurement Manager (Protein)
Kelly
Brantford, ON
- $66,848 to $83,560 USD / year
- Full-time
Our client, is looking for a Protein Procurement Manager to join a fast-paced, customer-focused food business. This role will be responsible for coordinating procurement activities,…
Added 9 mins ago
NS
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician (Pharmacy Practice Assistant) participates in the provision of safe, competent, patient or family…
Added 9 mins ago
TH
Paint Sales Associate Full-Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Full-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 9 mins ago
MD
Municipal District of Taber | Finance Clerk (Temporary)
Municipal District of Taber
Taber, AB
- Temporary
Reporting to the Manager of Finance, the Finance Clerk is responsible for a variety of clerical and accounting duties. The role requires strong multi-tasking and work prioritization skills…
Added 9 mins ago
NS
Pharmacist Team Leader - Cardiology
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the supervision of the Clinical Pharmacy Manager, the Pharmacist Team Leader in Cardiology is accountable and responsible for ensuring safe and effective drug therapy for patients…
Added 9 mins ago
GD
GARAGE - Assistant Manager - Promenade Gatineau
Groupe Dynamite, Inc Garage
Gatineau, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 23 mins ago
NP
Master Scheduler
NWI Precision
Toronto, ON · North York, ON
- $70,000 to $90,000 USD / year
- Full-time
…availability. This individual will lead the scheduling process from order release through to final delivery, working cross-functionally to resolve delays, manage capacity, and ensure…
Added 23 mins ago
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BANKING ADVISOR
National Bank of Canada
Brossard, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 23 mins ago
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Clinical Informatics Analyst, Nurse
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- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 23 mins ago
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Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Cornwall, ON
- Full-time
The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $110,000, with bonus potential.
Added 23 mins ago
TH
SUPERVISEUR 42/78
The Home Depot Canada
Saskatoon, SK
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 23 mins ago
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banking advisor
National Bank of Canada
Les Coteaux, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 23 mins ago
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Forensic Community & Liaison Nurse, Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN)
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Vancouver, BC
- Full-time
…initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at:…
Added 24 mins ago
Vocational Rehabilitation Counsellor
Fraser Health
Abbotsford, BC · Chilliwack, BC · Mission, BC
Integrates vocational goals into the mental health treatment plan through collaboration with the Case Manager, members of the interdisciplinary team, and community professionals, and…
Added 24 mins ago
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Mission, BC
- Full-time
…Services may be provided on an outreach basis when required in order to assess and/or engage with clients within their own environment and community. May be assigned as the "most…
Added 24 mins ago
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Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 29 mins ago
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Financial manager
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- From $62.37 CAD / hour
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Assign financial projects and activities to workers in order to improve business decisions
Added 39 mins ago
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Manager, Transplant Services
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ON · Ontario, Canada
- Full-time
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Added 39 mins ago
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Project Manager, Enterprise Project Management Office
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
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Added 39 mins ago
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Order Picker - Part Time (New Minas)
The Home Depot Canada
New Minas, NS
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Order Picker associates are responsible for obtaining pick lists (the detailed list of products necessary to fill each order) and prioritizing them in the order in which each needs to be…
Added 39 mins ago
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Associé(e) à la peinture (temps partiel)
The Home Depot Canada
Levis, QC · Saint-Lambert-de-Lévis, QC
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 39 mins ago
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Associé(e) de la manutention (temps partiel)
The Home Depot Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Part-time
…Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when…
Added 39 mins ago
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Associé(e) au stationnement (temps partiel)
The Home Depot Canada
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Part-time
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.

Current Group.ca

Service Dispatcher/Order Take

AB, Canada
Alberta, Canada, Canada

Wage range: $18 to $22 per hour, depending on experience · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Wage range: $18 to $22 per hour, depending on experience
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Company: Current Group

Location: Three Hills, Alberta

Reports to: Service Manager

Employment type: Full-time, Monday to Friday, 7:30 am to 4:30 pm.

Wage range: $18 to $22 per hour, depending on experience

Position Summary

The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and

agricultural service customers. You will take service requests, gather the details our electricians need,

and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the

link between the customer, the field and the office.

Key Responsibilities

Order taking and customer service

Answer incoming calls, emails and web requests professionally and promptly

Ask the right questions to understand the problem, including whether there is a power outage,

burning smell, sparking or tripping breakers, and how urgent the situation is

Record accurate customer details, site address, access instructions, contact numbers and job

notes in the job management system

Identify safety hazards and escalate emergencies to the on-call electrician or service manager

right away

Explain service call fees, scheduling windows and next steps clearly

Offer maintenance agreements and follow-up services where appropriate

Scheduling and dispatch

Assign and schedule service calls based on technician skills, location, availability and job priority

Route trucks to minimize drive time and keep the schedule efficient

Adjust the day's schedule for emergencies, cancellations and jobs that run long

Monitor job status throughout the day and stay in contact with technicians

Confirm appointments and notify customers of delays or technician arrival times

Job coordination and administration

Create, update and close work orders accurately

Coordinate parts and materials with purchasing or the warehouse when a job needs a return

visit

Support permit, inspection and quote follow-ups as directed

Check that completed jobs are documented and passed to billing on time

Follow up on callbacks, warranty calls and customer complaints, and escalate when needed

Keep dispatch boards, customer records and pricing information current

Team and compliance

Follow company safety policies and communicate safety information to the field

Protect customer information and maintain professional, courteous communication at all times

Perform other office duties as assigned

Qualifications

Required

High school diploma or equivalent

1 or more years of experience in dispatch, customer service, call center or office administration

Strong verbal and written communication skills

Comfortable multitasking and staying calm under pressure

Good computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Accurate data entry and attention to detail

Reliable, punctual and able to work independently

Assets

Experience in the electrical, HVAC, plumbing or other trades

Familiarity with field service software such as ServiceTitan, Service Fusion, FieldEdge or Jobber

Basic understanding of electrical terminology and Alberta service call workflows

Knowledge of the local area and its surrounding communities

Experience handling after-hours or emergency calls

Skills and Attributes

Friendly, professional phone manner

Strong problem-solving and prioritization skills

Clear, patient communication with both customers and technicians

Organized, dependable and accountable

A team player who takes ownership of the customer's experience

Working Conditions

Office-based, with extended time on the phone and computer

Fast-paced environment with shifting priorities

Occasional overtime or on-call rotation during busy periods or emergencies

Success Measures

Calls answered promptly and accurately recorded

Technician schedules that stay full and efficient

High on-time arrival rate and first-visit completion

Low rate of missed or incorrectly booked calls

Positive customer feedback

What We Offer

Benefits: health, dental

Holiday Pay

Training and advancement opportunities

Supportive team environment

Apply About employer

More about this job

Responsibilities

Handle customer service requests, gather job details, create and maintain work orders, and schedule and dispatch technicians according to skills, location, availability, and urgency. Monitor jobs and communicate with customers and technicians, coordinate materials and administrative follow-ups, and escalate safety concerns or service issues as needed.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in dispatch, customer service, call center work, or office administration. Candidates should have strong communication and computer skills, accurate data-entry habits, attention to detail, and the ability to multitask calmly and work reliably and independently.

Skills

Customer Service
Order Taking
Dispatching
Scheduling
Route Planning
Verbal Communication
Written Communication
Multitasking
Problem-Solving
Prioritization
Data Entry
Attention To Detail
Job Management Software
Microsoft Office
Google Workspace
Emergency Call Handling

Benefits

Health Benefits
Dental Benefits
Holiday Pay
Training And Advancement Opportunities
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatch
Order Taking
Customer Service
Electrical Services
Residential Services
Commercial Services
Agricultural Services
Technician Scheduling
Route Planning
Work Orders
Job Management System
ServiceTitan
Service Fusion
FieldEdge
Jobber
Microsoft Office
Google Workspace
Emergency Calls
Safety Hazards
Parts Coordination
Permits
Inspections
Quotes
Warranty Calls
Callbacks
Billing

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