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Added 29 mins ago
I
Senior Consultant - IFS Cloud FSM Functional
Infosys
Mississauga, ON
- Full-time
Infosys is seeking a Senior Consultant with rich expertise in IFS FSM Cloud to drive large implementation and Support services for the client. The ideal candidate is a techno‑functional SME…
Added 29 mins ago
I
Lead Consultant - IFS Cloud PSO functional
Infosys
Mississauga, ON
- Full-time
Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
Added 29 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 29 mins ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Manufacturing Support Technicians (Polishers) are expected to hand polish and deburr precision metal mold components to achieve the required surface finishes inside the correct tolerance.…
Added 30 mins ago
VI
Technician (Full Time)
Valvoline Inc
Edmonton, AB
- $18.25 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 30 mins ago
VI
Technician (Full Time)
Valvoline Inc
Owen Sound, ON
- $19 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 30 mins ago
VI
Technician (Full Time)
Valvoline Inc
Warman, SK
- $18 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 30 mins ago
VI
Technician (Part Time)
Valvoline Inc
Edmonton, AB
- $18.25 CAD / hour
- Part-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 44 mins ago
RM
Pharmacy Technician
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
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Added 44 mins ago
RM
Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
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Added 1 hour ago
TC
Probationary Firefighter
The Corporation of the City of Markham
Markham, ON
- $74,140 CAD / year
- Full-time
Community College diploma in Fire Protection Engineering Technician/Technology Program
Added 1 hour ago
Security Technician
APi Group
Dartmouth, NS
Due to continued growth, we are seeking a technician to help support our team. The right candidate will have experience with installation, service, and programming of security integrated…
Added 1 hour ago
Security Solutions Sales Representative
APi Group
Kelowna, BC
The successful candidate will be responsible for prospecting, developing a pipeline of business to support technician utilization and continued regional growth, and acquiring and managing…
Added 1 hour ago
D
Licensed Practical Nurse
Dynacare
AB · Edmonton, AB
- Full-time
In this role, you will thrive in a high-performing environment with strong leadership and team support. Your responsibilities include providing direct medical services that play a key role…
Added 1 hour ago
CO
Probationary Firefighter
City of Markham
Markham, ON
- $74,140 CAD / year
- Full-time
Community College diploma in Fire Protection Engineering Technician/Technology Program
Added 1 hour ago
GC
Technician, MiningNew
Glencore Canada
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, Geotech the Mine technician will participate in a variety of tasks, such as: Drone photogrammetric surveys, field layout and interaction with…
Added 3 hours ago
D
Sterilization Technician - Sherwood Charlottetown Dental
dentalcorp
Charlottetown, PE · Sherwood Charlottetown Dental
- Full-time
We focus on providing our team with the resources and support needed for professional growth, making our practice an excellent place to advance your career in dentistry.
Added 4 hours ago
UO
Electronics Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…Health Administration (OSHA), in the Directorate of Technical Support and Emergency Management (DTSEM), Division of Engineering Services, located in Sandy,…
Added 4 hours ago
PV
Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Kitimat, BC
- Full-time
Maintain and support a collaborative work environment and assist other staff members as required.
Added 4 hours ago
EG
HVAC Technician
Equinox Gold Corp.
Geraldton, ON
- Full-time
We are seeking an HVAC Technician to join our team. Reporting to the Mill Mechanical Supervisor, the HVAC Technician is responsible for providing repairs, overhauls, and new installations…
Added 4 hours ago
EG
Mine Technician
Equinox Gold Corp.
Geraldton, ON
- Full-time
We are seeking a Mine Technician to join our team. Reporting to the Engineering Superintendent, the Mine Technician provides drafting and data analysis support for engineering and mine…
Added 4 hours ago
V
Manufacturing Technician I
Verathon
Burnaby, BC
- Full-time
The swing shift Manufacturing Technologist is responsible for troubleshooting hardware & system issues in support of our sustaining medical devices and products as well as supporting new…
Added 4 hours ago
A
Injection Molding Technician
ABB
Pointe-Claire, QC
- Full-time
…will grow through meaningful work, continuous learning and support tailored to your goals. Every idea shared and every action taken contributes to something…
Added 4 hours ago
AE
Overhead Crane Technician
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…also prioritize citizens of the Métis Nation of Ontario. To support this commitment, members from these Nations seeking employment opportunities at the Detour Lake Mine are encouraged to…
Added 4 hours ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…

Closed listing

Current Group.ca

Service Dispatcher/Order Take

AB, Canada
Alberta, Canada, Canada

Wage range: $18 to $22 per hour, depending on experience · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Wage range: $18 to $22 per hour, depending on experience
Job type: Full-time
Closing date: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company: Current Group

Location: Three Hills, Alberta

Reports to: Service Manager

Employment type: Full-time, Monday to Friday, 7:30 am to 4:30 pm.

Wage range: $18 to $22 per hour, depending on experience

Position Summary

The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and

agricultural service customers. You will take service requests, gather the details our electricians need,

and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the

link between the customer, the field and the office.

Key Responsibilities

Order taking and customer service

Answer incoming calls, emails and web requests professionally and promptly

Ask the right questions to understand the problem, including whether there is a power outage,

burning smell, sparking or tripping breakers, and how urgent the situation is

Record accurate customer details, site address, access instructions, contact numbers and job

notes in the job management system

Identify safety hazards and escalate emergencies to the on-call electrician or service manager

right away

Explain service call fees, scheduling windows and next steps clearly

Offer maintenance agreements and follow-up services where appropriate

Scheduling and dispatch

Assign and schedule service calls based on technician skills, location, availability and job priority

Route trucks to minimize drive time and keep the schedule efficient

Adjust the day's schedule for emergencies, cancellations and jobs that run long

Monitor job status throughout the day and stay in contact with technicians

Confirm appointments and notify customers of delays or technician arrival times

Job coordination and administration

Create, update and close work orders accurately

Coordinate parts and materials with purchasing or the warehouse when a job needs a return

visit

Support permit, inspection and quote follow-ups as directed

Check that completed jobs are documented and passed to billing on time

Follow up on callbacks, warranty calls and customer complaints, and escalate when needed

Keep dispatch boards, customer records and pricing information current

Team and compliance

Follow company safety policies and communicate safety information to the field

Protect customer information and maintain professional, courteous communication at all times

Perform other office duties as assigned

Qualifications

Required

High school diploma or equivalent

1 or more years of experience in dispatch, customer service, call center or office administration

Strong verbal and written communication skills

Comfortable multitasking and staying calm under pressure

Good computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Accurate data entry and attention to detail

Reliable, punctual and able to work independently

Assets

Experience in the electrical, HVAC, plumbing or other trades

Familiarity with field service software such as ServiceTitan, Service Fusion, FieldEdge or Jobber

Basic understanding of electrical terminology and Alberta service call workflows

Knowledge of the local area and its surrounding communities

Experience handling after-hours or emergency calls

Skills and Attributes

Friendly, professional phone manner

Strong problem-solving and prioritization skills

Clear, patient communication with both customers and technicians

Organized, dependable and accountable

A team player who takes ownership of the customer's experience

Working Conditions

Office-based, with extended time on the phone and computer

Fast-paced environment with shifting priorities

Occasional overtime or on-call rotation during busy periods or emergencies

Success Measures

Calls answered promptly and accurately recorded

Technician schedules that stay full and efficient

High on-time arrival rate and first-visit completion

Low rate of missed or incorrectly booked calls

Positive customer feedback

What We Offer

Benefits: health, dental

Holiday Pay

Training and advancement opportunities

Supportive team environment

About employer

More about this job

Responsibilities

Handle customer service requests, gather job details, create and maintain work orders, and schedule and dispatch technicians according to skills, location, availability, and urgency. Monitor jobs and communicate with customers and technicians, coordinate materials and administrative follow-ups, and escalate safety concerns or service issues as needed.

Requirements

Requires a high school diploma or equivalent and at least one year of experience in dispatch, customer service, call center work, or office administration. Candidates should have strong communication and computer skills, accurate data-entry habits, attention to detail, and the ability to multitask calmly and work reliably and independently.

Skills

Customer Service
Order Taking
Dispatching
Scheduling
Route Planning
Verbal Communication
Written Communication
Multitasking
Problem-Solving
Prioritization
Data Entry
Attention To Detail
Job Management Software
Microsoft Office
Google Workspace
Emergency Call Handling

Benefits

Health Benefits
Dental Benefits
Holiday Pay
Training And Advancement Opportunities
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatch
Order Taking
Customer Service
Electrical Services
Residential Services
Commercial Services
Agricultural Services
Technician Scheduling
Route Planning
Work Orders
Job Management System
ServiceTitan
Service Fusion
FieldEdge
Jobber
Microsoft Office
Google Workspace
Emergency Calls
Safety Hazards
Parts Coordination
Permits
Inspections
Quotes
Warranty Calls
Callbacks
Billing

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