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Added 9 mins ago
VG
Seasonal Equipment Operator
Vantage Group
Hamilton, ON
- $37.81 CAD / hour
- Temporary
…Hamilton is located on the western tip of Lake Ontario, an area known as the city of waterfalls. More information:…
Added 9 mins ago
S
Operator - Student
SECURE
Lloydminster, SK
- Other
The Operator Student provides operational support to SECURE facilities in the Lloydminster area while gaining hands-on experience in oilfield waste management, waste and oil treatment,…
Added 23 mins ago
LH
2600002362 - Registered Nurse
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Full-time
Critical Care (Oshawa/Ajax) Float Pool RNs will report to the Patient Care Manager, ICU Ajax and will utilize nursing processes in providing a positive patient care experience at both…
Added 23 mins ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
As a Territory Sales Manager, you will drive growth and maintain an established portfolio of accounts across several key verticals, including Multi-Family (Apartments), Healthcare (Senior…
Added 23 mins ago
CM
Performance Media Associate, Planning
Critical Mass
Toronto, ON
- Full-time
Have relevant experience through work, internships, coursework, training, or projects in marketing, advertising, analytics, or a related area.
Added 24 mins ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Neelands is searching for a 313A Refrigeration Service Apprentice Term 4, 5 or Journeyman to join our team servicing the Barrie area. This position is regular, full-time.
Added 24 mins ago
Production Associate
State Window Corporation
Vaughan, ON
Reports to the Production Manager on all matters. The Production Associate will be responsible for general labour and fabrication duties of our products. Duties and responsibilities include…
Added 24 mins ago
ML
Snow Area Manager
Markstone Landscaping
Mississauga, ON
- Temporary
…removal contractor serving the Greater Toronto and Hamilton Area. With over 50 staff in the summer and a peak workforce of 300+ in the winter, we pride ourselves on delivering reliable,…
Added 24 mins ago
ML
Snow Area Manager
Markstone Landscaping
Toronto, ON
- Temporary
…removal contractor serving the Greater Toronto and Hamilton Area. With over 50 staff in the summer and a peak workforce of 300+ in the winter, we pride ourselves on delivering reliable,…
Added 24 mins ago
ML
Snow Area Manager
Markstone Landscaping
Kitchener, ON
- Temporary
…removal contractor serving the Greater Toronto and Hamilton Area. With over 50 staff in the summer and a peak workforce of 300+ in the winter, we pride ourselves on delivering reliable,…
Added 40 mins ago
A
Guideway Civil Superintendent
Amico
Toronto, ON · North York, ON
- Full-time
Provide a clear line of communication between the field and the civil manager.
Added 55 mins ago
B
Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
Under the direction of the National Sales Manager, the Regional Sales Manager role is responsible for providing strategic leadership of the growth of BMO’s Digital Wealth Business.
Added 1 hour ago
E
Dietary Aide -Part Time
Extendicare
Brantford, ON · LTC - Brierwood Gardens
- Part-time
Reporting to the Manager of Food Services, the Dietary Aide provides support to the set-up, preparation, serving and clean up associated with all meal services in the Residence/Home.
Added 1 hour ago
E
Senior Mechanical Engineer
Enbridge
Sarnia, ON · Regina, SK · Fort McMurray, AB · Edmonton, AB · Calgary, AB
- Full-time
…on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and…
Added 1 hour ago
General Manager - DoubleTree by Hilton West Kelowna
Days Hospitality Limited Careers
West Kelowna, BC
…today you are attending the local tourism association, business area association or other relevant group meetings. You must stay in tune with what is going on in our neighbourhood, city,…
Added 1 hour ago
DW
Team Lead - Receiving
Durabuilt Windows & Doors
AB
- Full-time
Reporting: Prepare daily plans with Cell Leads and teams, discuss with the reporting Manager, and submit a report on pending tasks at the end of each day.
Added 1 hour ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
…Solutions in larger customers within the Edmonton, Alberta…
Added 1 hour ago
ZR
Property Manager - Saskatoon
Zen Residential Ltd.
Edmonton, AB
- Full-time
Reporting to the Area Manager, the Property Manager oversees the day-to-day operations of the property, with a focus on delivering a strong resident experience and supporting overall…
Added 1 hour ago
P&
Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Halifax, NS
- Full-time
Job title: Manufacturing Line Manager – Assembly Lines
Added 1 hour ago
FH
Registered Nurse, Emergency - Specialty Qualified -Mission Memorial Hospital
Fraser Health Authority
Mission, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 1 hour ago
FH
Clinical Nurse Educator, Long Term Care & Assisted Living - Burnaby
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Determines education priorities that meet clinical and learner needs, in collaboration with the Manager/Director; completes learning needs assessments of individuals or groups to assist in…
Added 1 hour ago
FH
Registered Nurse - Surgical Services - Surgical Specialty Unit - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
- Other
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 2 hours ago
AR
Breakfast Attendant
Algonquin Resort
Brandon, MB
- Full-time
· Maintain the breakfast area in a clean condition during the hours of operation
Added 2 hours ago
TC
Manager, Budget Services
The City of Guelph
Guelph, ON
- Other
Service Area: Office of the CAO Department: Finance Work Location: City Hall, 1 Carden Street Work Mode: Hybrid Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1…

Current Group.ca

Service Dispatcher / Order Taker

Three Hills, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary

The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and agricultural service customers. You will take service requests, gather the details our electricians need, and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the link between the customer, the field and the office.

Key ResponsibilitiesOrder taking and customer service

Answer incoming calls, emails and web requests professionally and promptly

Ask the right questions to understand the problem, including whether there is a power outage, burning smell, sparking or tripping breakers, and how urgent the situation is

Record accurate customer details, site address, access instructions, contact numbers and job notes in the job management system

Identify safety hazards and escalate emergencies to the on-call electrician or service manager right away

Explain service call fees, scheduling windows and next steps clearly

Offer maintenance agreements and follow-up services where appropriate

Scheduling and dispatch

Assign and schedule service calls based on technician skills, location, availability and job priority

Route trucks to minimize drive time and keep the schedule efficient

Adjust the day's schedule for emergencies, cancellations and jobs that run long

Monitor job status throughout the day and stay in contact with technicians

Confirm appointments and notify customers of delays or technician arrival times

Job coordination and administration

Create, update and close work orders accurately

Coordinate parts and materials with purchasing or the warehouse when a job needs a return visit

Support permit, inspection and quote follow-ups as directed

Check that completed jobs are documented and passed to billing on time

Follow up on callbacks, warranty calls and customer complaints, and escalate when needed

Keep dispatch boards, customer records and pricing information current

Team and compliance

Follow company safety policies and communicate safety information to the field

Protect customer information and maintain professional, courteous communication at all times

Perform other office duties as assigned

QualificationsRequired

High school diploma or equivalent

1 or more years of experience in dispatch, customer service, call center or office administration

Strong verbal and written communication skills

Comfortable multitasking and staying calm under pressure

Good computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Accurate data entry and attention to detail

Reliable, punctual and able to work independently

Assets

Experience in the electrical, HVAC, plumbing or other trades

Familiarity with field service software such as ServiceTitan, Service Fusion, FieldEdge or Jobber

Basic understanding of electrical terminology and Alberta service call workflows

Knowledge of the local area and its surrounding communities

Experience handling after-hours or emergency calls

Skills and Attributes

Friendly, professional phone manner

Strong problem-solving and prioritization skills

Clear, patient communication with both customers and technicians

Organized, dependable and accountable

A team player who takes ownership of the customer's experience

Working Conditions

Office-based, with extended time on the phone and computer

Fast-paced environment with shifting priorities

Occasional overtime or on-call rotation during busy periods or emergencies

Success Measures

Calls answered promptly and accurately recorded

Technician schedules that stay full and efficient

High on-time arrival rate and first-visit completion

Low rate of missed or incorrectly booked calls

Positive customer feedback

What We Offer

Benefits: health, dental

Holiday Pay

Training and advancement opportunities

Supportive team environment

Apply About employer

More about this job

Responsibilities

Handle customer service requests, gather accurate job and safety details, and schedule and dispatch technicians according to skills, location, availability, and urgency. Maintain work orders and customer records, coordinate job follow-ups and materials, monitor technician progress, and keep customers informed.

Requirements

A high school diploma or equivalent and at least one year of experience in dispatch, customer service, call center work, or office administration are required. Candidates should have strong communication and computer skills, accurate data-entry habits, attention to detail, and the ability to multitask calmly and work reliably and independently.

Skills

Customer Service
Call Handling
Service Dispatching
Scheduling
Route Planning
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Accurate Data Entry
Multitasking
Job Management Software
Microsoft Office
Google Workspace
Work Order Administration
Emergency Call Handling

Benefits

Health Benefits
Dental Benefits
Holiday Pay
Training and Advancement Opportunities
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatch
Order Taking
Customer Service
Call Center
Scheduling
Technician Dispatch
Route Planning
Job Management System
ServiceTitan
Service Fusion
FieldEdge
Jobber
Microsoft Office
Google Workspace
Work Orders
Electrical Services
Electrical Terminology
Safety Hazards
Emergency Calls
Parts Coordination
Permit Follow-Up
Inspection Follow-Up
Quote Follow-Up
Warranty Calls
Customer Records
Data Entry
Alberta Service Call Workflows

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