Find work in Canada.

318,812 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 57 mins ago
VB
AC SPECIALIST
Vantage Benefits
Calgary, AB
- Full-time
At Vantage Benefits Corp, we are dedicated to delivering top-notch HVAC solutions. With a focus on quality and customer satisfaction, we strive to maintain the highest standards in air…
Added 2 hours ago
S
Mechanical & Electrical Construction Inspector
SearchLabs
Toronto, ON
- Full-time
Added 3 hours ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
At AirRevive, we bring new life to old HVAC systems. Specializing in refurbishing fan coil units, we offer hotels and commercial properties a smarter, more sustainable way to keep their…
Added 6 hours ago
TM
Medical Imaging Installation Technician
TECHNOMED Medical Parts & Equipment(TEMPE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Medical Imaging Field Service & Installation Technician
Added 8 hours ago
A
HVAC (heating, ventilation and air conditioning) mechanic
ACQBUILT
Edmonton, AB
- Full-time
Added 9 hours ago
YC
CUPE 1571 - Licensed Maintenance Worker - HVAC
York Catholic District School Board
Aurora, ON
- Full-time
CUPE 1571 Permanent Licensed Maintenance Worker - HVAC
Added 9 hours ago
FH
Heavy Equipment Technician
Fireweed Heavy Truck & Equipment Repairs Ltd.
AB · Edmonton, AB
- Full-time
Added 11 hours ago
WE
Mechanic (Winnipeg)
West End Radiators
Winnipeg, MB
- Full-time
Added 12 hours ago
B
HVAC Journeyperson/Apprentice/ Maintenance Mechanic UA787 - Roving
BGIS
ON · Kenora, ON
- Full-time
The HVAC Journeyperson, Apprentice or Maintenance Mechanic Roving holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent is…
Added 13 hours ago
NC
Systems Maintenance Technician
Niagara Casinos
Niagara Casinos
- Full-time
The System Maintenance Technician (SMT) supports the safe, efficient, and reliable operation of building systems while delivering remarkable service to guests. This includes performing…
Added 14 hours ago
GS
HVAC (heating, ventilation and air conditioning) mechanic
G.S.P Services
Burnaby, BC
- Full-time
Added 15 hours ago
B
General Repair Technician III - Static
BGIS
Quebec, QC
- Full-time
Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective…
Added 15 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
Added 15 hours ago
Commissioning Automation Technician
Bronswerk Group & Affiliates
North Vancouver, BC
A global leader of naval, military and marine Heating, Ventilation, Air Conditioning and Refrigeration (HVAC-R) systems & equipment. Bronswerk provides turnkey solutions for commercial and…
Added 15 hours ago
Maintenance Technician, Property Management (GTA)
Concert Properties Ltd.
Toronto, ON
Added 15 hours ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and…
Added 16 hours ago
FH
Journeyperson Refrigeration & Air Conditioning Mechanic
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Added 16 hours ago
WI
Senior Maintenance Technician - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Added 19 hours ago
L&
Residential HVAC Installs/Service
Laird & Son Heating and Air Conditioning
Toronto, ON
- Full-time
Laird & Son can offer the right candidate a fantastic position for someone with strong experience as a Residential HVAC Service Tech. We specialize in boilers, mini split, heat pumps, and…
Added 19 hours ago
R&
Senior Maintenance Technician - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Added 19 hours ago
A
Journeyperson Refrigeration & Air Conditioning Mechanic
AccorHotel
Jasper, AB
- Full-time
Added 21 hours ago
NP
Maintenance Technician
Naturally Pacific Resort
Campbell River, BC
- Full-time
Added 21 hours ago
CG
Service Dispatcher / Order Taker
Current Group.ca
Three Hills, AB
- Full-time
Added 21 hours ago
B
General Repair Technician
BGIS
Kingston, ON
- Full-time
The General Repair Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative…
Added 21 hours ago
CP
Lead Maintenance Technician
Concert Properties
Vancouver, BC
- $75,000 to $80,000 USD / year
- Full-time
Reporting to the Community Manager or designate, the Maintenance Technician Lead is a resident-facing, building-focused role at one of our residential rental communities responsible for…

Current Group.ca

Service Dispatcher / Order Taker

Three Hills, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary

The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and agricultural service customers. You will take service requests, gather the details our electricians need, and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the link between the customer, the field and the office.

Key ResponsibilitiesOrder taking and customer service

Answer incoming calls, emails and web requests professionally and promptly

Ask the right questions to understand the problem, including whether there is a power outage, burning smell, sparking or tripping breakers, and how urgent the situation is

Record accurate customer details, site address, access instructions, contact numbers and job notes in the job management system

Identify safety hazards and escalate emergencies to the on-call electrician or service manager right away

Explain service call fees, scheduling windows and next steps clearly

Offer maintenance agreements and follow-up services where appropriate

Scheduling and dispatch

Assign and schedule service calls based on technician skills, location, availability and job priority

Route trucks to minimize drive time and keep the schedule efficient

Adjust the day's schedule for emergencies, cancellations and jobs that run long

Monitor job status throughout the day and stay in contact with technicians

Confirm appointments and notify customers of delays or technician arrival times

Job coordination and administration

Create, update and close work orders accurately

Coordinate parts and materials with purchasing or the warehouse when a job needs a return visit

Support permit, inspection and quote follow-ups as directed

Check that completed jobs are documented and passed to billing on time

Follow up on callbacks, warranty calls and customer complaints, and escalate when needed

Keep dispatch boards, customer records and pricing information current

Team and compliance

Follow company safety policies and communicate safety information to the field

Protect customer information and maintain professional, courteous communication at all times

Perform other office duties as assigned

QualificationsRequired

High school diploma or equivalent

1 or more years of experience in dispatch, customer service, call center or office administration

Strong verbal and written communication skills

Comfortable multitasking and staying calm under pressure

Good computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Accurate data entry and attention to detail

Reliable, punctual and able to work independently

Assets

Experience in the electrical, HVAC, plumbing or other trades

Familiarity with field service software such as ServiceTitan, Service Fusion, FieldEdge or Jobber

Basic understanding of electrical terminology and Alberta service call workflows

Knowledge of the local area and its surrounding communities

Experience handling after-hours or emergency calls

Skills and Attributes

Friendly, professional phone manner

Strong problem-solving and prioritization skills

Clear, patient communication with both customers and technicians

Organized, dependable and accountable

A team player who takes ownership of the customer's experience

Working Conditions

Office-based, with extended time on the phone and computer

Fast-paced environment with shifting priorities

Occasional overtime or on-call rotation during busy periods or emergencies

Success Measures

Calls answered promptly and accurately recorded

Technician schedules that stay full and efficient

High on-time arrival rate and first-visit completion

Low rate of missed or incorrectly booked calls

Positive customer feedback

What We Offer

Benefits: health, dental

Holiday Pay

Training and advancement opportunities

Supportive team environment

Apply About employer

More about this job

Responsibilities

Handle customer service requests, gather accurate job and safety details, and schedule and dispatch technicians according to skills, location, availability, and urgency. Maintain work orders and customer records, coordinate job follow-ups and materials, monitor technician progress, and keep customers informed.

Requirements

A high school diploma or equivalent and at least one year of experience in dispatch, customer service, call center work, or office administration are required. Candidates should have strong communication and computer skills, accurate data-entry habits, attention to detail, and the ability to multitask calmly and work reliably and independently.

Skills

Customer Service
Call Handling
Service Dispatching
Scheduling
Route Planning
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Accurate Data Entry
Multitasking
Job Management Software
Microsoft Office
Google Workspace
Work Order Administration
Emergency Call Handling

Benefits

Health Benefits
Dental Benefits
Holiday Pay
Training and Advancement Opportunities
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatch
Order Taking
Customer Service
Call Center
Scheduling
Technician Dispatch
Route Planning
Job Management System
ServiceTitan
Service Fusion
FieldEdge
Jobber
Microsoft Office
Google Workspace
Work Orders
Electrical Services
Electrical Terminology
Safety Hazards
Emergency Calls
Parts Coordination
Permit Follow-Up
Inspection Follow-Up
Quote Follow-Up
Warranty Calls
Customer Records
Data Entry
Alberta Service Call Workflows

Report this job