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Added 8 mins ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
…company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured…
Added 8 mins ago
NF
Meat Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 8 mins ago
NF
Produce Clerk Part Time Day
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Toronto, ON
- Part-time
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Added 8 mins ago
CC
Driver Merchandiser
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- Full-time
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Added 39 mins ago
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- Full-time
Added 1 hour ago
OF
Group Fitness Coach
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- $35 to $55 CAD / hour
- Part-time
The details: This position involves 8-12+ hours a week of coaching. Weekend availability is a strength, so if you're ready to lead those high-energy Saturday and Sunday classes, we want to…
Added 1 hour ago
EL
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…the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your…
Added 1 hour ago
EL
Maintenance & Reliability Mechanic I - Estée Lauder - FT Regular - Markham, ON
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- Full-time
…the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your…
Added 1 hour ago
MG
IR/CT/X-Ray Technologist
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Optimize image quality and ensure accurate documentation of procedure details.
Added 1 hour ago
NE
Senior Bookkeeper / Lead In House Accountant
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
The ideal candidate is someone who loves the details of day-to-day transaction processing but also possesses the analytical skills to look at the big picture. You will be our lead point of…
Added 2 hours ago
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Transaction Services Manager - Financial Services (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 2 hours ago
WB
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- Full-time
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PwC Private, Manager Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
…the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 2 hours ago
Field Clinical Specialist
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Added 3 hours ago
HR
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Added 3 hours ago
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Added 3 hours ago
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Saskatoon, SK
- Full-time
Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our…
Added 4 hours ago
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Branch Manager in Training
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- Full-time
Added 5 hours ago
AI
Service Manager - 417 Nissan
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- $75,000 to $125,000 CAD / year
- Full-time
Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
Added 5 hours ago
BT
Service Designer, Core Networks
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Toronto, ON
- $65,000 to $75,000 CAD / year
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Accurately document fibre details on existing fibre asset and take all necessary
Added 5 hours ago
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Warehouse Coordinator
BELFOR CANADA INC.
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- $25 to $28 CAD / hour
- Full-time
Create, maintain, and close job files with all relevant site details, ensuring timely billing documentation
Added 5 hours ago
WG
Mill Operations Supervisor
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Wawa, ON
- $111,350 to $144,100 CAD / year
- Full-time
Position Responsibilities, Accountabilities and Job Duties
Added 5 hours ago
B
Relationship Manager
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- Full-time

Current Group.ca

Service Dispatcher / Order Taker

Three Hills, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary

The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and agricultural service customers. You will take service requests, gather the details our electricians need, and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the link between the customer, the field and the office.

Key ResponsibilitiesOrder taking and customer service

Answer incoming calls, emails and web requests professionally and promptly

Ask the right questions to understand the problem, including whether there is a power outage, burning smell, sparking or tripping breakers, and how urgent the situation is

Record accurate customer details, site address, access instructions, contact numbers and job notes in the job management system

Identify safety hazards and escalate emergencies to the on-call electrician or service manager right away

Explain service call fees, scheduling windows and next steps clearly

Offer maintenance agreements and follow-up services where appropriate

Scheduling and dispatch

Assign and schedule service calls based on technician skills, location, availability and job priority

Route trucks to minimize drive time and keep the schedule efficient

Adjust the day's schedule for emergencies, cancellations and jobs that run long

Monitor job status throughout the day and stay in contact with technicians

Confirm appointments and notify customers of delays or technician arrival times

Job coordination and administration

Create, update and close work orders accurately

Coordinate parts and materials with purchasing or the warehouse when a job needs a return visit

Support permit, inspection and quote follow-ups as directed

Check that completed jobs are documented and passed to billing on time

Follow up on callbacks, warranty calls and customer complaints, and escalate when needed

Keep dispatch boards, customer records and pricing information current

Team and compliance

Follow company safety policies and communicate safety information to the field

Protect customer information and maintain professional, courteous communication at all times

Perform other office duties as assigned

QualificationsRequired

High school diploma or equivalent

1 or more years of experience in dispatch, customer service, call center or office administration

Strong verbal and written communication skills

Comfortable multitasking and staying calm under pressure

Good computer skills (email, scheduling software, Microsoft Office or Google Workspace)

Accurate data entry and attention to detail

Reliable, punctual and able to work independently

Assets

Experience in the electrical, HVAC, plumbing or other trades

Familiarity with field service software such as ServiceTitan, Service Fusion, FieldEdge or Jobber

Basic understanding of electrical terminology and Alberta service call workflows

Knowledge of the local area and its surrounding communities

Experience handling after-hours or emergency calls

Skills and Attributes

Friendly, professional phone manner

Strong problem-solving and prioritization skills

Clear, patient communication with both customers and technicians

Organized, dependable and accountable

A team player who takes ownership of the customer's experience

Working Conditions

Office-based, with extended time on the phone and computer

Fast-paced environment with shifting priorities

Occasional overtime or on-call rotation during busy periods or emergencies

Success Measures

Calls answered promptly and accurately recorded

Technician schedules that stay full and efficient

High on-time arrival rate and first-visit completion

Low rate of missed or incorrectly booked calls

Positive customer feedback

What We Offer

Benefits: health, dental

Holiday Pay

Training and advancement opportunities

Supportive team environment

Apply About employer

More about this job

Responsibilities

Handle customer service requests, gather accurate job and safety details, and schedule and dispatch technicians according to skills, location, availability, and urgency. Maintain work orders and customer records, coordinate job follow-ups and materials, monitor technician progress, and keep customers informed.

Requirements

A high school diploma or equivalent and at least one year of experience in dispatch, customer service, call center work, or office administration are required. Candidates should have strong communication and computer skills, accurate data-entry habits, attention to detail, and the ability to multitask calmly and work reliably and independently.

Skills

Customer Service
Call Handling
Service Dispatching
Scheduling
Route Planning
Prioritization
Problem-Solving
Written Communication
Verbal Communication
Accurate Data Entry
Multitasking
Job Management Software
Microsoft Office
Google Workspace
Work Order Administration
Emergency Call Handling

Benefits

Health Benefits
Dental Benefits
Holiday Pay
Training and Advancement Opportunities
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Service Dispatch
Order Taking
Customer Service
Call Center
Scheduling
Technician Dispatch
Route Planning
Job Management System
ServiceTitan
Service Fusion
FieldEdge
Jobber
Microsoft Office
Google Workspace
Work Orders
Electrical Services
Electrical Terminology
Safety Hazards
Emergency Calls
Parts Coordination
Permit Follow-Up
Inspection Follow-Up
Quote Follow-Up
Warranty Calls
Customer Records
Data Entry
Alberta Service Call Workflows

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