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Cushman & Wakefield

Guest Services Representative

Saskatoon, SK, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1 year of experience in Customer Service an asset.
Posting language: English
Posted: Oct 21, 2026

Original job description

Job Title

Guest Services Representative

Job Description Summary

Job Description

Position: Guest Services Representative (Seasonal) Reports to: Guest Services Supervisor Division: Guest Services Pop-Up Desk Location: Midtown Mall

Days and hours worked are subject to change as required by the needs of the Property
Night and evening work will be required (including weekends and holidays)

Description of Major responsibilities and duties:

Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor

Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc.
Professionally respond online to customer service inquiries on social media. (If applicable)
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)

Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
And most importantly, ensuring that our customers leave our shopping centre happy with all of their needs met
Other duties as assigned by the Guest Services Supervisor

Experience/Qualifications Required:

1 year of experience in Customer Service an asset.

Comfortable handling large cash

Minimum Academic Requirements:

Minimum Grade 12 Diploma

Technical Competencies:

Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a “team” environment
Various computer skills – Microsoft Office
Competent in social media, Facebook, Twitter, Website, etc.
The ability to work evenings and weekends is a must.
Open, unrestricted availability.

Creative and self-motivated.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $15.70 - $17.77 CAD HourlyCushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”

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More about this job

Responsibilities

The Guest Services Representative provides exceptional customer service, manages gift card sales, and assists with on-site promotions and events. They are also responsible for maintaining workspace organization, monitoring social media inquiries, and supporting mall security and maintenance teams.

Requirements

Candidates must have a minimum of a Grade 12 diploma and be comfortable handling large amounts of cash. Previous customer service experience is considered an asset, and the role requires open availability for evenings, weekends, and holidays.

Skills

Customer service
Cash handling
Written communication
Oral communication
Microsoft Office
Social media management
Data entry
Inventory management
Event support
Relationship building

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Gift Cards
Cash Handling
Social Media
Microsoft Office
Data Entry
Event Support
Inventory Management
Communication Skills
Property Management
Marketing Events
Administrative Support
Customer Experience
Shopping Centre

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