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Cushman & Wakefield

Guest Services Representative- Part Time

Kamloops, BC, Canada

Job type: Part-time
Posting language: English · French
Posted: Sep 28, 2026

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Original job description

This listing includes English and French.

Job Title

Guest Services Representative- Part Time

Job Description Summary

Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.

Job Description

KEY RESPONSIBILITIES:

Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings, and Stat holidays (minimum of two scheduled shifts weekly).

The position is multi-functional across a broad spectrum of guest service responsibilities including:

Front-line service answering inquiries in person and via telephone & email
Gift card sales and promotion

Transit Product sales

Operating the paging system
Controlling the borrowing of mobility aids
Other daily duties as assigned by the Guest Services Supervisor

Must be able to provide clear criminal record check

KNOWLEDGE/SKILLS/COMPETENCIES:

• Ability to effectively interact with a wide range of people, work under pressure and to multi-task
• An outgoing, engaging personality who enjoys meeting and working with people
• Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor
• The ability to think on ones feet and provide solutions to real time questions and issues
• Able to take direction and react quickly to changing priorities
• Keen observation skills and awareness of surroundings are important
• Strong verbal and written communication skills

Proficiency in Social Media
Confident in assisting with emergency situations

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”

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More about this job

Responsibilities

Serve as the primary point of contact for mall guests and staff, responding to inquiries in person, by phone, and by email. Sell gift cards and transit products, operate the paging system, manage mobility-aid loans, and perform other duties assigned by the Guest Services Supervisor.

Requirements

Applicants must have at least one year of customer service experience, be available for at least two scheduled shifts per week across all mall hours, and provide a clear criminal record check. They should have strong communication and social media skills, an engaging and adaptable approach, and the ability to multitask, solve problems, and assist during emergencies.

Skills

Customer Service
Verbal Communication
Written Communication
Multitasking
Working Under Pressure
Interpersonal Skills
Problem-Solving
Adaptability
Observation Skills
Social Media
Emergency Response
Concierge Services
Telephone and Email Support
Gift Card Sales
Transit Product Sales
Paging System Operation

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Customer Service
Concierge Services
Gift Card Sales
Transit Product Sales
Paging System
Mobility Aids
Criminal Record Check
Social Media
Emergency Situations
Telephone Support
Email Support
Multitasking
Problem-Solving
Evening Shifts
Weekend Shifts
Statutory Holidays
Mall Operations

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