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Cushman & Wakefield

Guest Services Representative (Part-Time)

Ottawa, ON, Canada

Part-time

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Job details

Job type: Part-time
Working hours: 12-20 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

Guest Services Representative (Part-Time)

Job Description Summary

RESPONSIBILITIES
• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
o daily deposits
o shift reports and logs
o distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

QUALIFICATIONS
• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual
• Creative and self motivated

Job Description

Schedule Requirements:

This is a part-time position averaging 12-20 hours per week. Candidates must be available to work during business hours, including weekends and holidays, based on business needs.

Hours of operation are Monday-Saturday, 9:00 AM-9:00 PM, and Sunday, 10:00 AM-6:00 PM.

RESPONSIBILITIES

Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
Telephone, Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor

Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events as per the Marketing Director
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Professionally respond online to customer service inquiries on KIPSU
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups

Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

QUALIFICATIONS

Availability for flexible shifts.
Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a “team” environment
Various computer skills – Microsoft Office
Competent in Social Media, Facebook, Website, etc.
We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
Must be accountable and punctual
Creative and self motivated

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.This posting is for a backfill position.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $17.95 - $17.95 CAD HourlyCushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”

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More about this job

Responsibilities

Provide customer assistance and respond to inquiries in person, by phone, email, and online, while supporting gift card sales and mall services. Assist with promotions, events, social media updates, retailer information, administrative tasks, and maintaining a safe, clean, and organized customer service workspace.

Requirements

Candidates need excellent customer service and communication skills, teamwork ability, computer skills including Microsoft Office, and competence with social media and websites. Flexible availability is required, especially on Fridays, Saturdays, and Sundays, along with accountability, punctuality, creativity, and self-motivation.

Skills

Customer Service
Written Communication
Oral Communication
Teamwork
Microsoft Office
Social Media
Facebook
Website Management
Retailer Relations
Gift Card Sales
Event Support
Inventory Management
Organization
Punctuality
Self-Motivation

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Customer Service
Mall Gift Cards
Daily Deposits
Shift Reports
Customer Inquiries
Customer Tracking
Mall Services
Security
Maintenance
Promotions
Events
Retailer Relations
Social Media
KIPSU
Microsoft Office
Facebook
Website
Store Directory Information
Ballot Counting
Display Setups
Inventory Management
Administrative Supplies
On-Site

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