Maintenance and Technical Services Administrator

For nearly 50 years, Custom Helicopters has been a trusted leader in Canadian aviation. Operating a fleet of 45 helicopters with operations across Canada and beyond, our team supports critical missions including emergency medical services, search and rescue, wildfire suppression, mineral exploration, utility and powerline support, and heavy lift operations.

Custom Helicopters promotes a highly skilled workforce built on mutual respect, supporting both personal and professional growth. We offer competitive compensation, full benefits, a pension plan (RRSP), and an Employee Share Purchase Plan (ESPP) to support long‑term career development.

Driven by our commitment to Safety, Quality, & Value, we provide dependable aviation solutions in some of the most challenging environments. Every mission reflects our focus on precision, professionalism, and the people we serve.

Reporting to the Director of Compliance (PRM), the Maintenance & Technical Services Administrator provides administrative and coordination support to the Maintenance Department.

This role supports the efficient operation of maintenance activities through the administration of technical records, maintenance databases, departmental documentation, compliance-related processes, and maintenance projects. Working closely with maintenance management and key stakeholders, this individual ensures accurate recordkeeping, supports regulatory compliance requirements, and contributes to continuous improvement initiatives within the department.

Responsibilities

• Provide administrative support to the Maintenance Department, including document control, database administration, vendor correspondence, and departmental coordination.
• Schedule and coordinate meetings, and departmental events.
• Prepare, format, distribute, and maintain technical and administrative documentation using approved document management systems.
• Reconcile departmental travel expenses and maintain associated records.
• Provide administrative support to maintenance managers for employee training, qualification, authorization, and personnel training records.
• Support maintenance department projects, process improvement initiatives, and implementation of new systems.
• Create, maintain, and update administrative procedures, forms, templates, and user guides.
• Liaise with department managers to support operational requirements, document control activities, and corrective action initiatives.
• Assist with the administration, filing, archiving, retrieval, and organization of aircraft technical records.
• Assist with entry, verification, and maintenance of technical records and maintenance program information within approved maintenance tracking systems.
• Assist maintenance management with report generation, record verification, and data administration activities.
• Perform other duties as assigned in support of departmental objectives.

Qualifications

• High school diploma is required; post-secondary education (administrative assistant, business administration, project management or similar) is an advantage.
• Experience in the aviation industry or in a related administrative/documentation role is preferred.
• Proficiency in Microsoft Office Suite and document management systems.
• Technical writing and related software experience is an asset.
• Strong organizational, communication, and time management skills.
• Ability to manage multiple projects and maintain meticulous records.

Custom Helicopters is committed to equitable and inclusive hiring practices and welcomes applications from all qualified individuals. We thank all applicants for their interest, and only those selected for an interview will be contacted.